Lloyd Cooper Developments Ltd Reviews

Great service as always. Pre booking reminders are a welcome bonus. Highly recommended.

From first contact to final delivery, always first class. I would without hesitation recommend Lloyd Cooper Motorcycles Direct.
Thank you

Hi! Bike just been serviced and I am very pleased with result! I ve used Lloyd Cooper on and off the last 45 years and they are still the best dealer around!

Chris was fantastic. Purchased my first bike, was looked after from start to finish. Given updates throughout. On collection was given a thorough run through of the bike by Chris, very knowledgeable and able to answer questions and give recommendations. Thanks for making so easy!

I purchased an used Yamaha today. The bike is in great condition despite the age and the mileage and it was released only after a thorough technical check. Chris Abel, the sales person I was assisted by, was very professional and responsive. I was provided with all needed info and support. I m satisfied 100%.

BEWARE - I had to pay for unnecessary, unplanned, unauthorised work & parts - they never warned me or asked for it.



The person I talked to, was totally unmoved, repeating that they always do that (and they will do that next time even if that's unnecessary!) - I guess that means I should have guessed that they might do sneak some unwanted and unathorised stuff, and prevent that.

Absolutely no sign of remorse or anything that they would like to make it less blunt, cheeky, and demanding, absolutely no apologies.

Avoid them if you can, or at least tell them you do not consent to any implicit additional work or charges.
[the above text was slightly shortened due to the char limit. Sense is the same]
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Edit to address your response:
You requested a service
*STANDARD* 11,500 miles service as per book. You know oil change is not in the schedule, or at least you should

I got only the figure in pounds, no list of charges provided, no mention of paid oil change. I asked for the service as per manufacturer's guidance - you're Kawasaki dealer after all.
I did question unnecessary, unplanned, unauthorised paid work&parts you never warned me about.

(...) it's usually their expectation
I replaced oil 3 months, 3.5k miles ago. Kawasaki recommends replacing oil every year or 7.5k miles as far as I remember. In the manual it's planned at the next service (15.2k miles)... 7.5k miles after the 7.6k service. I don't ride a lot or hard, so manual is OK for me.

I'd prefer to follow the manufacturer's recommendation - or did they specifically ask you to to change it more frequently? Or did you design the engine since you know better?

With regards to your suggestion that we then bolt on additional, unnecessary parts onto a customer job
You did it with the oil and filter change, it's hard to question that.

during your motorcycle service we identified that the brake pads were low, and contacted you for authorisation
This is quite correct. That was good opportunity to ask me about the oil change - I might even agree, as I did with the front pads (still having half left, remember? It's only the rear that were quite low).

On your final bill the price charged to you was actually lower
I can't even guess why could that happen, initial estimate had no time/material factors in it.

During this work we also identified some warranty work which was needed, and which you agreed to have carried out with us once the warranty parts arrived.
This is factually incorrect: BEFORE even handling the keys *I* have described very specific issue, which has been THEN recognised as a very specific fault, and warranty work was agreed BEFORE the service even started. It was not "identified during the work",someone misled you.
You did not discover other minor issue I have and did not mention - or did you? What is that?

If you were so upset with our service, I would ask why you agreed to use us for further work to be done?
I wasn't upset with the quality of the work, I believe in second chances, and I will ask not to replace my oil&filter this time.

We hold ourselves to a high standard of customer service
I am sorry you are upset with that, but the reaction of the person I spoke with to my concerns and surprise was as unapologetic as it's humanely possible.
If in the the manufacturer's manual oil&filter replacement is NOT planned at 11,500k service, it is unnecessary. It's as simple as that. I had to pay for that - you can't deny that too.
It was never brought to my attention that this additional, unexpected and paid work will be conducted, I was always clear about specific service I am booking - standard 11,500k service as per schedule.

Even if you had best intentions in mind you did unnecessary, unauthorised work on my bike and made me pay for this - I don't think I could consider it high standard. Do you?

Very knowledgeable and efficiently no stopping them

After a 13 year break from riding bikes my husband asked Lloyd Coopers to get my bike back on the road as a birthday surprise - a 'dirty' job considering how long it had sat still without even being turned over. Not only were they able to get it running again in an amazingly short space of time but it looked as beautiful and tempting as it did when I first got my leg over it! The technicians did an absolutely fabulous job, the bike runs like a dream and they kept it a secret till my birthday. Special thanks to Steve who delivered it with great panache (and apologies for mauling you in my excitement), and to Jim in the workshop who has been a real gent. It's been a long time since I was last in Lloyd Coopers with my Dad and Brother, both of whom swore by Lloyd Coopers. You're as impressive as ever - THANKS FOR GETTING ME BACK OUT THERE!!!!!!!!!

Always top friendly service from the guy's and would always recommend them to anyone

Absolutely fantastic service. Bought a new bike and Dealt with Andy all the way through and he was more than helpful and it was brilliant from start to finish. I would use them every time and recommend them every time. Thanks guys!

I have just purchased a used bike from Lloyd Cooper Motorcycles and I can only describe the experience as excellent!! Staff were friendly, knowledgeable and very efficient at sorting out the logistics of the sale. I popped in at lunch time to look and by early afternoon I was riding home! Now that is something I have never experienced since riding motorbikes.
So, a very big thank you to everyone at the shop!!

Knowledgable staff who seem to have done a good job at fixing my bike

Fantastic purchasing experience despite the challenges of COVID lockdown. Both Andy, who helped with the sale, and Chris, who met me at 8am on a saturday to hand over the bike were extremely helpful throughout. Not only were they offering a great price, but throughout the process they were very communicative and transparent. Would absolutely recommend and buy from again. Thank you!

First Class Dealership and First Class Customer Service. I bought my 50th anniversary Vespa from Ryan and it was pleasure dealing with him. I would recommend if you want a Motorcycle or Scooter, Call Lloyd Cooper Motorcycles Direct and you will ride away a happy person. Thanks Ryan for your help and arranging delivery. Top Class Place.

There was a small rattle from my akro on my Zx10r. Jim from service found a slot for me the next working day and when I arrived my bike was taken immediately to the service department by Andy and Harry who quickly ascertained the problem and removed the offending part and sent it off to akroprovic for replacement, leaving my bike fully rideable and rattle free.
Incredibly good service and why I ride a 100 mile round trip to visit them for all things kawasaki.

Once again, outstanding service, why go anywhere else for your Scooter or Motorcycle.

I was looking to buy a new Kawasaki just over a year ago and after contacting several dealers I paid Lloyd Cooper a visit. I got a good feeling about the place as soon as I walked in, the staff were approachable and there was no pressure selling. The whole process from initial enquiry to collecting the bike was trouble free with excellent support throughout including a test ride on a slightly older version of the one I was going to buy. Since then I have had the bike serviced twice by Lloyd Cooper, again with the same high level of customer support. Being able to get the work carried out on a Saturday morning is a big plus point.
I would recommend Lloyd Cooper to anyone who is looking for reliable customer support for sales and service.

Really good service and value. We dealt with Michael who was really knowledgable, we only purchased a 50cc moped and asked loads of basic questions but he still made us feel like a valued customer.
We would highly recommend this dealer.

I used Lloyd Cooper for the first time in February 2014, and I am very happy that I did. I've had my Piaggio scooter for about 8 years, and over the past few years the performance has deteriorated considerably, despite the attention of a different service centre which I was using. On it's MOT, Lloyd Cooper failed my scooter on several points which they have since fixed. After the work done to it, the bike felt much more stable and more powerful. I will definitely be returning to Lloyd Cooper for further repairs, even though I have another (inferior) service centre which is much closer to me.

Been back to biking for some six years now....Chris Ley in Sales has been hugely helpful, instructive and very flexible as I have progressed from a Honda Transalp to a Kawasaki ZZR....Jim Healy in the service department has sorted all services, accessory additions, MOT's, technical issues , maintainance tips, etc with great humour ably assisted by John Beesley on some occasions.....Ben and Lyndsey in the shop have willingly provided helmet refurbishment, thoughts on luggage variants, etc.....just a great team - knowledgeable, enthusiastic, professional, cannot praise them enough.....Ken

Andy and Emma ,made it so easy on phone and email a fantastic service 10 out of 10

Excellent service from initial enquiry through to sale and delivery. Great communication from Chris Taplin. No question was too much trouble. Polite and courteous at all times. Very impressed with the courier who collected my outgoing bike and delivered my new one. Greeted me with a smile and a handshake. Extremely helpful, highly recommended. A credit to Kawasaki.

Dealt with Daryl by email when enquiring about Tuono, very pleased with the communication, the price on the px but especially the price of the Tuono, complete with Akrapovic and free delivery.

Friendly, knowledgeable, welcoming staff. Booked my Xmax 125 in for a service, explained to them some minor issues I had been having. Thoroughly checked the machine for issues, found minor problem, suggested solution, did not change part without first showing me photos of the found issue as a replacement part would need ordering, add to the service bill, was not 100% necessary for current safe riding, recommended replacing some time in the near enough future. Full breakdown of service costs and necessary parts replaced ie. brake pads, oil filter, very competitive pricing even if you scour the web to source parts yourself. (All service costs listed on their website, no surprises) Took the scooter out on the road for 30 minutes and I honestly can't remember it ever performing so smoothly especially throttle response. I will without doubt recommend this store to anyone who cares about their machine and wants to see it looked after. Also whilst looking for a larger bike whilst in store staff very open minded and knowledgeable recommending not only their own products but praising various other machines from various other manufactures, NO HARD SELL, just honest enthusiastic bikers. A+++
With this level of service both for machine and customer I will definitely be using this store in future for purchases and servicing.

I don't normally do reviews, in fact this is the first review I've done. I felt the level of service was great from the start I couldent fault it really, very polite and friendly staff, shout out to Andy who helped me through everything I needed to know so a big thank you from me.
Already recommended to a few friends keep up the good work guys and thank you again, the bike looks amazing.

Great experience with the company and Chris in particular. Clear advice, no pressure test ride but the machine sells itself. Accommodated my late changes to the order with no problem.
Make sure you have change for the parking meter if you visit the showroom by car as the traffic wardens are very active.

Friendly and efficient service. Amazingly they seem to have managed to squeeze quite a lot of the Kawasaki range into a tiny space. However this does make looking around the bikes quite difficult. Ryan however manages to ease out into the aisle, the Ninja 650 I was interested in so I could have a good look. Lucky for us the no other customers wanted to come in and get past. Deposit paid and 3 weeks later I'm the happy owner of my first kwacker. Follow up calls and emails also First Class (KTM could learn from this!).

I would just like to thank Chis Noel and Sam for all there professional help in
helping me buy my Kawazaki Z900rs 10/10

Purchased a new bike from here. Chris was great from my first email contact through to picking up the bike. Even put my mind at rest as I was a little nervous about initially riding the bike. He was right - there was nothing to worry about. Thanks again

What a truly amazing experience, son purchased a kawazaki zx10 r his dream bike and from start to finish chris abel was simply brilliant, kept informed all the way and we actually travelled 131 miles each way as we had such poor service in stoke on trent with another kawasaki dealer, thank you for everything, you guys are amazing.

I like this company as they offering you almost everything and at good quality. Well, it happened once, during a service, not to fix properly a coolant hose. Of course, in 10 miles, in a remote area (forest) the hose blown up and I lost all the liquid. I had to call a van to pick me up on my money.
All in all I'm happy with them. Just check the prices first !

Been asked to revise my review here it is bike broke down my fault wrong fuel not realising this at the time I contacted Lloyd cooper so they said get recovery to bring it to us 90 miles from so that's what I done only to discover the day More

I recently bought a bike here. The staff were really helpful, and everything was set up perfectly. I love my bike! Highly recommended.

Excellent service as always, major repair to a known fault before Christmas, the team did everything to ensure the problem was resolved as painlessly and quickly as possible. Having moved from Yamaha to Kawasaki approx 10 years ago, I am still a Kawasaki owner. Yes because of the build quality and ride experience of the bikes, but more so because of the experience with MotorcyclesDirect as an approved dealer.
From test ride, sales and after sales and especially the Service department, I cannot fault them or recommend the highly enough, and look forward to many more years a Kawasaki owner. Thank-you MotorcyclesDirect.

Great service. They always help you out whatever the issue. Been servicing my bike here for few years now. No complaints so far.
Keep you updated with the work being done. Patient and good at finding faults.
Huge thanks to technicians, Andy and Jim for keeping my ER-6F alive. And Chris T for help buying it.
As well, thanks to Ross and others at the gear shop upstairs.

Safe, free and plenty of parking for two wheels in front of the shop. A short walk from bus stop, train station and High Street.

Ride Safe!

My purchase of an ex-demo bike was smooth and a great experience. Salesman Dave Chaney offered various options/bikes and took lots of time to explain the alternatives. All in all, very pleased with the service and delivery.

The recent purchase of my new Vespa from Lloyd Cooper Motorcycles Direct could not have been any better. I specifically dealt with Ryan Chick who assisted me all the way through the process, answering all my queries and handing over the bike in a very professional manner. Good price and service. Thank you.

First time I ve bought a bike online and thanks to Lloyd Cooper s great service I d be happy to do it again.

Chris was very helpful from start to finish with the purchase of my new bike, he replyed to all my questions very quickly and professionally.
Im sure I will go back for my next bike .

I was buying kawasaki gtr 1400 I am satisfied with the service. Thank you

My partner bought his first 125 scooter from Lloyd Cooper today and had a great experience from start to finish. Chris Taplin was first class, answered any questions my parter had with ease and overall a nice friendly guy, he wouldn't let him leave without making sure he was happy with everything and even took a photo of him with his smiling face. Top man

Absolutely fuming got a txt on the 23.01.20 say "Your bike AJ1..... is due an MOT soon . Please call .... so I called and got a MOT booked the next day Brillant I thought!
So scooter goes through the MOT yippee
Then I notice the dates MOT expires 24.01.2021?
Hang on I'm sure the MOT was running out sometime in February and I'd lost 3weeks on the presenting your vehicle early system I thought!
Rang and told its automated and there nothing they can do?? Okay maybe you can't
But you have sent a email out for a MOT that wasn't due til 5th of March 2020
And the earliest presentation would of been 5th February 2020 so now working it out I've actually lost 6 weeks.
Yes I should of gone through all of my paperwork to find out the precise dates, Considering you wanted my custom and you knew the MOT date a bit more honesty on the TXT ?

I recently bought a bike from Lloyd Cooper, it was completely hassle free and almost too straight forward. They are a bit of a journey from my home town, however they seem to have access to the best deals. Really pleased with the bike and the service. They have been at their premises for over 100 years, I can see why.

Brilliant customer service. Straight to the point and kept up to date with the preparation on my new bike. Always replied to emails in good time. Chris was brilliant!

Always take my motorbike here for its MOT.
Good service, friendly and helpful staff, quick and if they are able to will fit you in the same day for what you need.
Would definitely enquire here first if I was in the market for a new Kawasaki as this seems to be what they specialise in and have in the showroom.

Fantastic motorbike dealer.Daryl -sales manager very helpful guy.Thank you.

I recently purchased a Vespa 125 GTS super. I initially had contact through webchat. Daryl was very helpful and quick in responding to my questions. All information was fully explained and a quick delivery arranged. The bike is fantastic and I am very happy with it. I fully recommend Lioyd Cooper Motorcycles

I was bought a used Vespa from here as an engagement present last November. Have not been able to use this throughout most of Winter as would not start. After having this looked at recently turns out the choke was broken, to add to this I've been unable to get this fixed as the bike turned out to be an Indian model (not made for the UK market) so the parts aren't available!

Since I live some 200 miles from the dealer I didn't fancy paying the shipping to send this back for repairs and have now subsequently sold the bike to a local dealer to cut my losses.

These guys seem to have generally good reviews however I cannot recommend them based on my experience. They did call me after reading this review and claimed they'd 'look into this' but haven't gotten back to me. I'm not going to chase this since it's unlikely they'll offer any kind of compensation for the money I lost buying and selling the bike.

Really good outfit. Take care of my 2015 Kawasaki ZZR1400 with no hassle at all. Will be using for many more years to come - Thanks Jim and the team *thumbs up

Not been for some time now but always a good place motorcycle

I've bought a Versys 650, I dealt with Ryan. everything was relaxed and informative. I had my bike delivered by Matt from Paradise. All I can say is the complete process from seeing ,buying and delivery was 100%. Riding my Versys is an absolute Delight, I'm so pleased.All dealings with Lloyd Cooper have been exceptional. Manny Thanks to all.

Just bought my first modern motorcycle, a 2013 Yamaha MT-09 from LC. Cannot praise them highly enough. Great communication prior to doing me a very nice deal, excellent friendly professional service from Chris and then Sam when I went to collect the bike. Had a slight issue after I'd picked the bike up but it was resolved speedily. I'll definitely be back for my next bike. Most certainly not what I've come to expect from any vehicle dealer given past experiences. Wholeheartedly recommend these guys!

Brilliant, having shopped around these guys were cheaper and better, it really feels like they care about good service and not just flogging bikes, excellent communication and a comprehensive service in all aspects of buying a bike, really happy thanks Chris.

Used Lloyd Cooper/motorcycles direct many times over the last twenty years and been pleased with there service, don t know what s happened to them over the past year! Walked into the showroom last year to view a used bike and asked for the More

Quality service, very friendly and helpful! Big thanks to Daryl for sorting out my new ninja 650! Absolutely over the moon! I will certainly be going back when I fancy a change.

Very good customer experience with my purchase. The bike was a great deal and the entire process till I got it was smooth. Everyone was friendly and non-pushy, and Chris was very helpful.

Went in today,staff could barely muster the energy to say hello , won't be going back

Recent experience with Lloyd Cooper has been excellent. Facilitated the P/X process very easily and gave me a great deal. Dave helped facilitate a viewing quickly while Daryl answered any questions I had. Sam helped to make the paperwork a quick and a painless as possible experience!

Thanks very much and very happy - highly recommend.

Great service. Purchased bike which was in immaculate condition. Highly recommended.

Chris T and Lloyd Cooper looked after my Vespa Scooter purchase in the best possible way from start to finish. Always available and happy to help no matter what question I had. He really made the process very easy and I couldn't recommend Chris and Lloyd Cooper highly enough - Many thanks

The Motorcycles Direct guys gave me fantastic service. Very helpful with selecting helmets and gloves to go with the scooter I purchased. Highly recommended.

I have never been to LCMD or in fact met any of their staff. I decided that I was going to purchase a new Vespa GTS300 HPE Super in red. I did the usual shopping around and LCMD provided the best all round deal. From the outset, the staff were knowledgeable and massively helpful despite not being able to deal face to face. The bike was ordered and delivered to Southampton docks in a totally blemish free and punctual manner for me to collect. They even made me an additional number plate for my cherished VRM that was to go on the bike later!! Overall, a worry and stress free purchase. I would highly recommend LCMD.

I have recently purchased a new Kawasaki and found the whole process quick, easy and very simple everything was done over the telephone and via email, Daryl updated me every step of the way and answered quickly all the questions I had, I was given a delivery date which was adhered to and called the morning it was due with an approximate delivery time which at nearly 200 miles away was always traffic dependent however it turned out to be spot on, I got a follow up call the next day to check I was happy with everything which I was,
I can thoroughly recommend using Lloyd cooper/motorcycles direct as I could not fault their service in anyway
Well done and thank you

Quick, efficient, friendly. Bought my bike over WhatsApp

Brought a used BMW F800ST. Found the service was very good. Bike was in very good condition and the dealer wouldn t let it go without making sure the bike was checked and service issues sorted.

Found the staff flexible and kept me up to date throughout.

I have since had contact to make sure there are no issues on my side having owned it now for a few days.

I would recommend this dealership.

Bought 2 bikes from them, came back because the service was excellent

Thought the whole experience, from my initial inquiry all the way through to riding off on my new Vespa was great.

Very helpful on the phone, a great price (plus bundle. which I hadn t factored in), and on the day the paperwork was all very straightforward and the introduction to the bike all good.

I ll certainly recommend you in future, and come back (online) for any equipment.

Thanks again - and I m really enjoying the bike.

Recently dealt with Chris in sales. Really is a top guy to deal with. Relaxed and straight-forward, he made the who process effortless. Well recommended.

I have just purchased my second bike from Lloyd cooper.

I find their sales and service teams to be consistently excellent. And as the first bike was a return to biking after many years, I was so relieved that my often rather uninformed questions, were always answered kindly and patiently.

I admit to not being terribly good at the mechanical bits of biking. So it s always a relief to know I get such good, friendly and expert service.

Bought a motorcycle from Motorcycles Direct. Pleased with the bike, bit rocky on service but after I complained they worked hard to rectify the issues. Probably an isolated incident so I'd still recommend them.

Had a new Vespa shipped the length of the country with no fuss and in reasonably good time. The sales team keep in contact & answer emails quickly. Prices are pretty much the best you'll find anywhere.

First class service from start to finish and from one end of the country to the other. Sales and delivery absolutely top rank.

Had excellent service from Chris Clay and his team for my first bike! Will def be using again for my big bike once I've passed test in the future! Thanks again!

Had a good browsing over the weekend, good display of bikes too.

Bought a brand new bike from these guys a few years ago and have been meaning to give them feedback since then. Great guys all round. Especially Jim in the service department. Thanks

Just wanted to say how fantastic Chris has been in helping me to buy my blue Kawasaki Z1000SX. From first discussion through to riding away from the shop on Saturday Chris has been absolutely first class, He helped make the whole purchase process simple and effiecient, I cannot over sell how good a job he has done. You have got a new customer for life and I look forward to having the bike serviced by your team and indeed purchasing my next bike with you,

Its easy to see why you are a Kawasaki Elite Dealer and that you've been in business for such a long time, keep up the great work!

Darren

Hassle-free selling by Daryl. Not pushy on extended warranties, etc. Thank you!

Excellent from start to finish from Chris and the team at Lloyd Cooper Motorcycles.
Would highly recommend them and definitely use them again.