LJ Hooker Oakleigh Reviews

Great friendly staff. Thanks for the helpful advice in renting out my property Ken. I'm a happy landlord.

great job to he team at LJ Hooker. Keep up the great work with our investment property.

Incredible Customer Focus

Ken ensured that we always understood what was being discussed and that we were given notice at each step of the process

Absolutely amazing!
Wonderful and very understanding staff, quick responses and resolutions to any issues.
Steve is just wonderful to deal with, very professional and always a joy to talk to.

Highly recommend :)

We had very bad experience trusting this branch with our property.
Will not recommend.

Property manager: Pancho, Office Manager: Zara
LJH are the worst lot. My husband rented a property for more than a year. The place started having leaks to an extent the house was flooding. They dis not fix that for 3 weeks. And he lived without drinking or washroom water.
Then when he was shifting out, they were more terrible. He handed overbthe property in perfect condition and the proprty manager was happy with it and wrote an email saying it was perfect.
Now, He has been waiting for a month for bond money after signing the bond claim forms. He has been writing mails and calls threy are not replying to it. Then they sent a new bond claim form without explaining what happened to the first. He escalated the issue to the manager and she has not replied either.
he has been calling the office for a week and today a new person is saying the signature on bond forms did not match. Which they never told him for a month, and in the so many calls and mails he has been making. They have been changing stories and harrassing us for nearly 30days when the RTAB rules are clear that the bond koney should be returned in 48hours. And they also said the same on three different occassions and agreed to it on paper a month back.

They are amazing specially jason
Thx u to

Thanks for the great experience. Ken came late on a Friday night when I locked myself out. Great agency!

Terrible communication between anyone who we were left in communication with, nothing was done in the way of maintenance and a list of other things. Would not recommend for neither tenants nor landlords

A nice agent. The property manager Pancho Xu is kind and responsible for customer. He explain everything we need to pay attention to very patiently when we renting a house.

Thanks Ken for all your help during this tough COVID period
we appreciate you looking after our investment property like its your own.

Ken and the team from LJ Hooker are fantastic, providing excellent service and going beyond the call of duty. I would highly recommend the agency.

Thanks Ken! Always keeping me informed with my property and local market!

Very Poor service to landlord , lack of reporting. I will not recommend this agency.

Friendly staff, and always get great rental Tenants and we never have a problem with late rent. We have brought houses from them and sold my parents house. Steven Sarris did a super job when selling my parents house, gave a very honest appraisal and was spot on, other agents over inflated prices and told us lies in order to get the listing. Steven was very honest and a pleasure to deal with.
I would and have recommend him to many people.

I would highly recommend LJ Hooker Clayton. Thank you Ken for all you help.

I dealt with Yota and Mary from their Clayton office. To date they have been nothing but exceptional in their service. They are quick in replying and also very professional.

AVOID at all costs! And i means COSTS!!!! Due to the lack of communication and action at this agency lost 12 weeks and thousands of dollars. They can talk the talk , thats it. Do not sign an exclusive agreement. Once theyve "got you" they stop working

Thanks for helping us with the best tenants over this Christmas New Years period. Greatly appreciated Ken.

Thanks ken for getting us the bond so fast to us. Youre a gun

Renting a property from them for 2.5 years now. Ken is the best property manager ever!!!

Thanks guys for doing a great job on our rental properties :)

Best property management team in the area!!
Thanks Ken and Jenny!!!

very poor customer service, very rude and dodgy staff they will try their best to rip off your bond money. try to avoid them!!!!

Thank you Ken at LJ Hooker for coming through for us again! We can rely on LJ Hooker to follow through with all our rental unit requests. We have been in our unit for 5 months now and can truly say that Ken at LJ Hooker cares about us and ensures that all our needs are met.

The guys are great when it comes to answering your call and for finding a rental property that matches your requirement.

The WORST office ever...they take one month to answer a simple question...you have to call them every day and tell them the same thing..RIDICULOUS

The customer service level of Ken Solarino was outstanding. Attention to detail and professionalism was of the highest standard. I have no problem recommending this office and ken personally.

the worst agency ever, they can not resolve a problem with a toilet in a shared house for already 2 months, I have been asking them by calling them and via email, it's useless. Never make any contract with them!

Recently rented a property with LJ hooked from the day we inspected to the day we got approved Pina was great. Clear communication and easy to deal with. Highly recommended.

No agent showed up for the rental viewing, rang and spoke to someone in the office. Kept telling me no I am wrong there is no viewing today even though I directed him to the domain website. Offered no apology or explanation, only said I can register to view it saturday... yeah no thanks! Don't want to be doing business with you incompetents.

Terrible experience with Clayton LJ Hooker. Not particularly by administration but by the managerial individual who looked after our rental property. Her manner throughout my time there was rude, intimidating, unprofessional and displayed substandard customer service. A total of three documents were misplaced for our property throughout my time (which was under a year). Including current lease, lease transfer and tenant documentation. No one at LJ Hooker ever apologised or took responsibility for this. Every interaction with this manager was unpleasant. This office appears to be incredibly disorganised and needs to implement basic customer service training. Starting with their managers.

As a renter I have found these guys to be helpful and any thing thats needs to be done is taken care of quickly

thanks for the help with our plumbing issues on easter sunday Ken and Jenny
much appreciated
#ontheball #greatagents

Excellent experience with selling property here
I would use them again

I just want say thank you Ken for being an excellent agent to deal with , I really appreciate the effort you have put in over the years. Highly recommend !!

Great customer service. Thank you Pina for all your help.

Very professional.
Thank you

Thanks for the fast full bond refund guys
Feels good to be treated like a client and not just a number

Ken and Pina are great agents!
Clear communication and transparency at all times. Great job on leasing our property.

The biggest thank you to Ken Anthony Solarino!!
Defiantly will recommend anyone looking for a super property manager!!!!
Grazie Ken

Very keen to work with me so i am a happy secure long term tenant. An honest fair company i have no trouble recommending.

Was looking for an agent to manage our property in Melbourne. Ken Solarino iss a fantastic agent throughout the whole process and exceeded our expectations with getting the result we were after. Would recommend him to anyone who requires an agent in Melbourne.

Not professional customer service, the receptionist Yota is not respecting the customer at all

Ken had been a great asset with our family investment properties!
Thank you for your on going support! The new rental rewards system is fantastic!!

The new property management really know what they are doing!! Can t thank you enough Ken and Zara

Our initial rental agent was very difficult to deal with, we had multiple issues in our rental property that were never fixed. Since Ken Solarino joined the company, things changed drastically. He is easy to contact and very efficient in dealing with property related issues. I have no problem in recommending this company.

Appalling real estate agent! Doesn't contact owners when issues on property, allows for renters to live in 'only a rental' & 'its good enough for them' type of house and doesn't allow for issues to be fixed during the time period of the rental. Then gives keys to non-approved people. Allows house to deteriorate because that's good enough for a renter. RUN FOR THE HILLS!!!

I have no problem recommending LJ Hooker.
My property has been managed with them for years and they all do an amazing job.
The communication is always on point

Great property management team. Pina thank you for your help once again, Ken you were very helpful in helping us rent our apartment in a short amount of time and without fuss...

LJ Hooker Clayton is rude, arrogant and extremely unhelpful. When I ring up to get them to fix something I get abused on the phone and when I do walk into the Clayton office to ask something, they ignore me. They don't care about their customers hence extremely poor customer service! Avoid at all times!!

LJ Hooker Clayton recently changed their rental payment method where the tenants have to pay extra just to pay their rent. We have inquired about this via 3 emails and yet to receive a reply. They are the most unprofessional agent there is. Have no clue what they are doing.