4 years ago
At the invitation of my parents, we were at the Li...
At the invitation of my parents, we were at the Lindner Hotel to celebrate my mother's birthday. This was our second visit and we were very happy. And when we arrived our expectations were met: top service at the reception, top rooms and lunch in the hotel's own restaurant was good, accompanied by very friendly service. I would like to emphasize that here - even if I only gave 3 points for the service - the service staff was always friendly and did their best. Why I rate so badly can be seen from the explanation of the dinner.
We got our table and the first thing noticed, the two tables pushed together both wobbled, so that one had to be afraid for the glasses. The friendly service staff, whom we asked for help, explained that it was on the natural stone floor in the winter garden. As a guest, one asks oneself why this was not noticed when setting the tables, or if the fact is known why not immediately tested on wobbly tables. After all, you are a 4 star hotel, but it can happen.
What followed must not happen and if it hadn't been my mother's birthday, I would have got up and left. From the order of the drinks to the arrival of the drinks, 2 inquiries and 50 minutes passed. At the same time as the drinks we had given up eating, but nothing of this had been seen until then. My mother only chose the two starters from the menu, because at 82 the hunger is no longer that great. First course for you was a tomato soup, so no big deal, but even this hadn't left the kitchen yet. We ordered the second round of drinks and admonished the delivery of our food. And yes, you guessed it right, we also had to remind us of this drink order, as well as the food. The mood was at its lowest point, as compensation we were promised not to have to pay for this drink round. And after 1 hour 45 minutes the food actually came. So the tomato soup and our main courses - we had only ordered main courses. While my father seemed satisfied with his fish and my mother sipped her tomato soup, my wife and I lost our appetite. The Mediterranean beef stew gave off a scent like opening a dog food can. The accompanying spaetzle were out of the plastic bag and the green beans were frozen. The meat itself was of good quality, but the preparation was a disaster. It seemed as if the meat with water had been pushed carelessly into the convection oven. Not fried and with the exclusion of any spices and fats. Well, you can argue about taste, but no other judgment could be made about the poor quality, especially when you consider the price: 19.50 euros. Oh yes, my mother's second course came when asked. According to my mother, it was also a technical disaster. With the delivery service, we ordered drinks and the ice cream menu again. The dessert order was taken and we reminded our drinks. What came first Right, not the drinks but the ice cream, to the delight of our daughter and my mother. Angrily we canceled the drinks and asked for the bill.
Our assigned waiter apologized to my father a few times, but the evening was to be forgotten - 4 star hotel not worthy, sad, sad. Thank goodness the breakfast the next day was as good as we remembered it and lunch was excellent again.