Limerick Strand Hotel Review

Hi readers,
Unfortunately my family had two bad experiences with this hotel.
The first happened after my son's communion dinner. We had booked a meal for 16+ people on the day and the food was perfect I can't fault that but the reason we booked the dinner at this hotel was for the kids entertainment. We were told a number of times that one was on the way to our table but eventually we were told that the person had indeed left before coming to see our table. To make it a little worse a cake we had brought with us and handed into the staff was returned allmost melted ( we still are it )
Now the manager was very kind and did the usual we are very sorry and took some money off our meal and also gave us a family voucher to use the swimming pool, thank you.
Now on to the second bad experience. So today is my son's birthday and he wanted to go swimming, so we decided to go back but this time for a swim and a meal.
We rang the hotel to confirm the times for a public swim but when we got no answer we checked the website that stated 9 to 7 so we headed out.
When we got to the hotel I left the kids and there mum off a reception drove underground and parked the car. I then went in to the hotel to meet them at the pool. I met them walking out and a staff member informed them that it was appointment only and that we would not be allowed in today. Now what could I have done to prevent this?
We had tried to ring a number of times but got no answer.
The website said it was open.
At the time we arrived two people were in the pool and four in the hot tub, I'm assuming more than 6 are allowed in to use the facilities.
What made all this even worse was the attitude of the lady who would not let us in. You don't need to be rude to people and everyone can have a bad day but don't bring that into work with you and take it out on other people.
We had to leave and ended up going to the university of limerick pool. I also had to pay for parking.
This is the last time we will be going back to the hotel, this second incident happened today 03/07/19 between 12:25 & 12:40.
We still have the voucher and will return in the post. I had read the reviews prior to posting my own and they all seem very good but as a whole some work needs to be done within the hotel.
You can't please everyone I know that but we should all be treated the same. We had a very disappointing experience.

Nice hotel.
The room was OK, but it could have a renovation.
Staff is very helpful.
Breakfast 5*!!! Nice localization!

Fabulous stay in March. Mins walk to Main Street and beside some fabulous goodies. Staff were lovely and will definitely be back.

Stayed Saturday night had attended Pippa's fashion factory. Excellent service, food, staff & room. Will recommend

Just come from a wedding suppliers meeting at the fabulous Strand Hotel. As always five star hospitality with Aisling Casey. Looking forward to my next visit.

Nice looking bar with with quality food and service

Enjoyed our stay here, friendly staff, gluten free options.

Hotel was beautifully designed, very clean and staff was really friendly and helpful. The food was delicious and the pool was gorgeous. Very happy with our stay, would highly recommend

Fantastic staff, service and food. Made to feel at home and welcomed into the hotel by the friendly charming atmosphere where covid prevention measures were top notch.

Staff helpful & pleasant, lovely surroundings. Underground car park is badly designed, only for the brave.

I highly recommend it the best hotel in Limerick, the staff are very helpful the good is wonderful

The hotel has a nice riverside location and is easily accessible from the airport. It is close to the center, where there are many bars and restaurants.
Admittedly, it can be expensive depending on the season, but the rooms are nice and clean and the bathroom has a bath and shower. The hotel has a gym and a swimming pool also accessible to the public.
The breakfasts are good and the choice is varied. The omelette is prepared according to wishes on the spot.
There is a very nice gentleman from Poland at the reception.

Nice hotel in a great location. Normal rooms are ok, large rooms with full length Windows overlooking the river are much nicer and views are amazing

I had a great time in the hotel I was there for a conference and was well looked after only down side were the parking costs

Attended a wedding here and it was a lovely occasion. Great view of the river from the downstairs bar, great for a mid day excursion.

Lovely hotel, nice clean place but bar staff are rude out but still recommend

Great place, great staff fantastic room and accommodation with great Irush food and hospitality too.

We stayed in a lovely corner room that had a fantastic view out over the river. Really appreciated the nice touches that the folks here did to make our stay better.

Wonderful location on the river and the nicest people behind the desk. Great hotel!

We are in the room, which was not cleaned well. We generally noticed during our stay, that the hotel does not value hygiene and cleanliness.

Nice hotel with a good leisure centre. Staff very friendly

The hotel is amazing and the room very tidy with great beds

Recent renovations make this a good place to stay for easy access to Limerick city center.

Food was good , only two disabled parking spaces for a hotel of that size and caliber . A station for clearing the clutter from table after courses , if waiting staff can't get promptly guests can leave plates ECT there . I ordered startch More

Great place nice and clean rooms were lovely staff excellent only getting 4 stars because you have to pay for parking 8.50 euro

Great stay, very comfy beds, nice modern hotel. Would stay here again.

Excellent hotel in the centre of limerick city. Beautifully situated along the lovely river shannon with great views of Limerick, King John's Castle and St Marys Cathedral. Great venue for a wedding and the bar serves great food and have a good selection of beer's and spirits.

Great breakfast, lunch and dinner menu in a great location

The facilities were clean, but the staff seemed very snobby and not very welcoming to our group. Room was called from the front desk for making excess noise while we were trying to sleep, and weren't even making any noise! The breakfast costs extra, and the food was mediocre for the price.

Friendly staff. Modern rooms. Restaurant and bar area seems nice.

Beautifull meal here last night could not fault it the wine the food the company was amazing

Was attending a friend's wedding. Hotel was top class. Food exceptional, staff brilliant and management so professional

Great views great food ; sit and relax with great views

Very nice place ,good facilities gym ,pool ,steam room ,sauna room ,rooms and food wheelchair accessible friendly stuff

Lovely modern hotel very nice rooms great staff very helpful

Very classy, perfectly located and with all amenities. Unfortunately a bit stiff and not really something for children who were not even allowed in the swimming pool in the whirlpools. Parking relatively expensive (for that you could park for free in the street around the corner).

We had a great stay. From the reception where the girls was very friendly and quick. I appreciate that because sometimes you stay in the hotel lobby about 10-15 min with baggage and tired kids that shout and cry. Is good when you someone that know what they do and move quick. The room was decent. We will defiantly try to get few more days here.

Great hotel. The bar at the hotel is also really good, and parking is just below the hotel. The staff was very slow checking in and checking out unfortunately

I stayed with my wife on new years eve since we hadn't treated ourselves in the last few years. The rooms were nice and check-in was efficient. We had pre-booked the new years eve dinner downstairs with two friends but it was probably one of the worst meals I have had, even for new years eve. It was very apparent that the food had been made earlier and left in the freezer. My fish cake was tiny with a little garnish, not freshly made but defrosted from a package. Potatoes were hard and lumpy and one portion of vegetates for four people, when I ask for more service pointed at the bowel and walked away. The chips and onion rings with the steak were cooked in old oil and tasted terrible.
We put that behind use and decided to have a few drinks at the bar, but this was no better. There was eight staff inside the bar and two floaters, it took 30 min to get served even though the bar was not that busy. It was as if the staff were on a go slow. We ended up leaving and going across the bridge to another bar to have a few drinks.
This is NOT the place too go on New Years Eve.

Room was great, strong WiFi as I was there for business. Staff were lovely.

Super venue, warm friendly staff and excellent views of the city! Would go there again! Any day!

Always have the nicest stays at the Strand. The hotel is always spotless and has the nicest staff you ll ever meet. The views of Limerick from the rooms are fab and breakfast is excellent. Very covid compliant too. Would recommend to anyone.

Disappointing food - the quality does not reflect the price

It's very big did not feel like a Hotel staff very nice do

Excellent location only a 5 minute walk to the center of town. Large room with a large bathroom.

A lovely friendly hotel. We just dashed in for a quick bit to eat. We asked could we take it away if we hadn't time to finish and we were supplied with everything we asked for and quickly.

Friendly staff. Good quality ham in the toastie. Always made sure we were ok for an order. Great quality telly and switched on the Man United match for me. Validated the parking too