A family business that offers the best resources, talent and service in the state! If you are designing or even thinking about redecorating you must utilize their professional staff and display/showroom inspiration. I love to work with Angela Camarda, but all are very talented and dedicated to working with any budget. A real treat to have this store available to all and not just the trade.
Nicely decorated expensive store for home furnishing and interior decorations. It's like Vogue of furnishing world..
We have on order several thousand dollars of furniture in March and April of this year, and were required to pay full in advance to confirm the order - which we processed. We have moved into our new home, and after nearly 9 months still do not have our furniture, nor any recent communication or follow up as to expected arrival. Our (including our Designer) experiences with the Norwalk, CT location, along with a corporate "Director of Operations" include no returned calls, no responses to emails, many times disconnected on transfer of calls, or simply no-one answers the telephone. We are now seeking a full refund to move our purchases to a more professional supplier, as we have procured many other pieces of furniture elsewhere without issue (Covid or not). In summary, as increasingly noted in several reviews, the experience with organization has become completely unprofessional. We are hopeful this review informs & motivates customers to pursue these type of products elsewhere, whereby such unfortunate experiences can be avoided.
Steer Clear!!!! Avoid at all costs!!!
This experience at Lilian August is a bit of a smoke in mirrors show. While the design community laughs behind their backs they pretend to have great customer service and products. We were so psyched to work with their design team on our new house (before we saw behind the kimono). We wish we never walked in their showroom!
We spent over 20k on furniture from their Westport showroom and were completely misled about the quality of their products. Nor only were they misrepresented, we paid extra for insurance and yet the insurance company can t do their work because Lilian August won t respond to them. The numbers on their website do not work, the numbers for the showrooms do not work and their products are sub par.
Do not recommend.
This store was aways a personal favorite. Sadly, they don't seem to have weathered the Covid storm very well. Not only are there fewer things to buy (if not looking for furniture), NOTHING can be exchanged or returned. I don't think they will continue to stay in business and one store in my town has already closed. It feels like they are desperate for cash.
This location is closing. There will be an auction this weekend and I believe three days after . There will be a new location very soon
Love the store and the style of the furniture. A bit pricey, but the designs are definitely unique!
Pricing is just off the chart. Pretty easy to understand why they are going out of business. We can afford it but this is really stupid money and no real value
Cannot even explain how terrible this company is. They mislead me on my purchase, are rude on the phone and don t support their products. You cannot get a customer service person on the phone (been trying for many months) and has taken months for my insurance company to even get a quote to replace a cushion cover for a fabric they never should have pushed on me - still have not received the cushion cover. Their own line is terrible quality as is their service is beyond bad. Would give 0 stars if I could.
We had a wonderful experience at this location, Michael helped us throughout our time there and was a tremendous help. Will be going back for sure when the time comes to furnish our new home.
lillianaugust.com