We have on order several thousand dollars of furni...

We have on order several thousand dollars of furniture in March and April of this year, and were required to pay full in advance to confirm the order - which we processed. We have moved into our new home, and after nearly 9 months still do not have our furniture, nor any recent communication or follow up as to expected arrival. Our (including our Designer) experiences with the Norwalk, CT location, along with a corporate "Director of Operations" include no returned calls, no responses to emails, many times disconnected on transfer of calls, or simply no-one answers the telephone. We are now seeking a full refund to move our purchases to a more professional supplier, as we have procured many other pieces of furniture elsewhere without issue (Covid or not). In summary, as increasingly noted in several reviews, the experience with organization has become completely unprofessional. We are hopeful this review informs & motivates customers to pursue these type of products elsewhere, whereby such unfortunate experiences can be avoided.