Very welcoming. Friendly staff as would be expected from car salesmen. These guys though go the extra mile, although there seems to be a little confusion as to who or if you get the free coffee. That said there is a major shift in attitude compared to their main competition in attitude. Oh and just love the RAV4 hybrid top of the short list at the min.
Lexus Sheffield dealership does not deserve even one star. They are just a money making scheme and don t do a proper job. I bought a Lexus is300h last year in November and at the time car was doing 42mpg. I went to Lexus Sheffield in More
I recently bought a Lexus NX300h from Sheffield dealership. The purchase process was efficient and friendly. Richard Eyre was brilliant, he made the car buying process with part exchange seamless and stress free. Thank You Richard.
Had a very good experience with Richard who is salesman there. Very nice and efficient and we bought a beautiful car!
Absolutely wonderful experience. The staff were extremely helpful and polite. I would definitely recommend Lexus Sheffield.
This is a Fantastic dealership.
I dealt with Mark Store, who is without a doubt the best sales person I have ever dealt with. Other dealerships ignored my messages, or insisted in trying to phone me while I was at work instead of replying to my e-mail questions. But Mark answered all of my silly questions quickly, and gave me the old fashioned respect a customer deserves. Sadly this kind of service is fading from the modern world.
Mark even spoke to me with updates out of hours, I could not have asked for a better guy to deal with.
The car was immaculate, the showroom is spotless, and my wife now has a lovely NX300h that she is thrilled with.
Highly recommend Lexus Sheffield.... superb professional service from start to finish from Richard Eyre..... and very happy with our new Lexus Nx Estate car.
Dropped car off for a service and was told it would be at least 3hours before it was done. I returned after receiving a call telling me the car was ready for collection. On arrival I was told to take a seat and someone would be with me within a couple of minutes. Whilst waiting 3 other customers came in to collect their vehicles and were instantly handed their keys. 45minutes later I went to ask what the hold up was. I was simply told "I didn't know you were sat there"
This then made me late to collect my daughter from school by 30minutes
Poor customer service which has made me think twice about getting another Lexus
On 15th Oct.2020, went to Lexus Sheffield to pick up our brand new RX450h. It was Karen Hunsley whom served us from start to end including on the day we picked our car. She even sent us off when we drove the car away. Extremely satisfied with her services and the purchase. We love their service team esp Gary and Tres. Also need to mention Natalie whom take care of us while waiting at the lounge. Fantastic place to go there to browse and buy a car
I purchased a' 67 RX450h recently and I am absolutely thrilled with it. Mark Store went above and beyond to help with the purchase and I can't thank him enough for all his hard work. Great job Mark, great job Lexus Sheffield.
lexus.co.uk