Lexus of Nashvillle Reviews

Excellent service most of the time, paid $66.00 for diags and they didn't clear the fault, AutoZone told me the code

NIVAL & TEAM WAS ABSOLUTELY AMAZING! I cannot express how much I adore this dealership and their professionalism. If you re going to purchase a vehicle: it should definitely be a Lexus and it should certainly be here. My father and I went in and Nival, our lovely sales expert made the entire experience comfortable, peaceful, and FUN! I left with a huge smile and now own a forever car. COMPLETE 10/10!!

Best car buying experience I have ever had. David, our salesman, was very knowledgeable about our vehicle. They make it easy with a great price.

The buying experience was very easy. Our salesman, Romaine Clue, was outstanding. While he is a top notch salesperson, he s an even better person. There was no pressure to buy and Romaine was constantly educating my wife and I on the car we purchased, before and after the deal was done. The dealership as a whole was clean and organized and all employees were helpful and courteous.

Doug was great, explained all of our choices and did he best to accommodate us.

Great Service! Wendy in Service did a great job assisting with a complicated service request involving a third party payer. She did great managing and communicating timely, making the process very efficient.

Derrick Wright at Lexus of Nashville is the BEST - he is extremely friendly, knowledgeable, and honest! He made out new car shopping and buying a complete breeze! Everyone at the dealership was so nice and friendly and helped to make the shopping experience so easy! If you are looking for a new or used Lexus go see Derrick Wright - he is the BOMB!!!

Enjoyable! Great people! Our salesman Joseph Chargo was so helpful and found us exactly what we needed. Definitely a pleasure meeting these folks.

Such an incredible shopping experience! I was able to shop online and complete most all details before arriving to the dealership. Michael (sales) was phenomenal....he ensured my questions were answered, and just provided me with an overall exceptional shopping experience. When you think Lexus...you expect luxury and first class....well, Michael exemplified just that!! :) Thank you Michael for everything and for working hard for me. He even did a small photo shoot for me (see attached) ha

Remon was incredible too! He was very professional and took extra care of me.....not only did he me inform me of the products/financing, but he just spoke from a level of intelligence overall. - Fabulous guy!!

The energy and professionalism both of these gentleman portrayed was desirable and appreciated! I will definitely return in the future!
- Thank you Lexus of Nashville!

I enjoy working with Mark at Lexus of Nashville. He shows that he cares about service and his customers.

Asked for an inspection because of some odd vibrations from underneath the car when driving at higher speeds 50ish+. Lexus said they ll do an inspection on the car and test drive it. Results came back and they said the car is in perfect condition and nothing was found in the inspection or road test. Obviously they didn t test drive it because if they did then they would of also heard the super loud and obnoxious vibrations happening. FYI driving the car around the dealership is not considered a test drive . We specifically told them the noises are super noticeable at highway speeds but they still found nothing on their test drive . Super disappointed

People were nice of course, but not the VIP treatment they used to give. The wait seems longer now a days too. If business is better, hire more people so you can keep up with the demand.

Called the dealership over the course of 3 days and send emails as well. Left messages and no call backs/no return emails from the service department. Crazy how I can't even talk to someone.

We had an exceptional experience at Lexus of Nashville. We worked with a wonderful, knowledgeable, and thoughtful sales person named Romaine. I have been looking for this vehicle for 9 months. I had been to several dealerships but had never met anyone with as much knowledge about the vehicle as Romaine did. He was patient and showed me every feature the vehicle offered as well as how to use them. I would have never been able to use all the features if he had not taken the time to explain them to me. Romaine made buying a Lexus exactly what you dream buying a Lexus would be like. He even put the big red Lexus bow on my car after it was detailed! I had dreaded going to another dealership but Romaine made it an excellent experience. If you are shopping for a Lexus it is totally worth going to Lexus of Nashville and talking to Romaine. You will not be disappointed! And I love my Lexus!!!

Worst dealer experience.Be careful while dealing with them.

the service department is the worst I have called multiple times and every time I get a answering machine and no one calls back ... don't waist your time here

The rating is based on the treatment received by the Tech/Service Center. Having the 1st appt. of the day with a 1-2hr estimated time for wheel (rim) repair turned into 7.5 hours where 7 of those hours, I was completely ignored and given no updates. I watched many customers come in and given a short tour and updates on their vehicles periodically. Worst automotive maintenance experience I've ever had.

I would've given a 1 Star rating but the Sales Staff and snack/lunch Dept. doesn't deserve a bad rating. While I was there for service and not sales, the sales staff was kind, engaged in conversation and I can see their dedication to Lexus. Also, the snack department's lunch sandwich was one of the best sandwiches I've ever had. The lady working that area does her job exceptionally well.

Pam made made my visit very easy. She is a Great asset to Lexus. I have known her for over six years she always looks out for her Customers. You will not go wrong using her to Purchase your next Lexus

I purchased a used Lexus a couple of weeks ago from a different dealership (not a Lexus dealership) and decided to take it to Lexus to start a relationship there. Jason was amazing to work with in the service department. And talk about customer service?! Shannon has one of the brightest smiles I ve ever seen and was so kind. Jason communicated so well, and even ran my VIN to check for any recalls without me even asking him to.

Grateful to be a Lexus owner, and even more grateful to have such a great team at the Lexus dealership to turn to when I have car problems or needs. Thanks all.

Man listen.... Steve Barrios is the (sales)MAN! We went in just browse the Lexus IS and after about 2 hours of looking and test driving, Steve presented us with a fantastic deal. Just to be fair, we went to Gary Force Acura (IN THE IS F-Sport!!!!) to see how they could compete since that was supposed to be our next stop anyway, but they couldn't come anywhere near the price and APR we were getting from Lexus of Nashville. And to be honest, their car wasn't as sexy. While we were in Brentwood, we spotted the exact IS F-Sport color combo we wanted next door at Lexus of Cool Springs and Steve worked his magic to seal the deal. We are more than thrilled with everyone involved with the sales process.

My wife and I were very happy with our experience. She drove her brand new F-Sport off the lot with a big smile on her face. We will be coming back in the future.

Best dealer I have ever delt with. Douglas and Romaine are extremely friendly and helpful. Larry helped us a lot on making purchase decision. Now I am driving my new Lexus like a happy bird. I surely will get the future service at this place.

We purchased a new LX 570 from Lexus of Nashville earlier this month. What an awesome experience from start to finish. Our purchase was complicated since we live far away, but Kyle Bolton the Internet Sales Manager went above and beyond to make the buying experience all that is could be. Would HIGHLY recommend this Dealership and Kyle.

My visit to Lexus of Nashville was pleasant and enjoyable the employees were very nice

After several attempts to get my air bag replaced on my Lexus SC430 at the Lexus dealer in Franklin I called Lexus of Nashville and they got me very quickly. Changed the air bag in record time and actually apologized for the other dealer's lack of response. Thank you Mark Smith in the service department and when I'm ready to replace my Lexus with a new one I will definitely be coming to your dealership.

Loved purchasing my Lexus, Derricks was amazing from beginning to end. We traveled 4 hrs just to work with him! Amazing customer service.

Absolutely fantastic experience with Romaine Clue at Lexus of Nashville! We felt we were being educated by this courteous and extremely knowledgeable young man instead having a sales experience! He answered all our questions and more and helped steer us in the right direction to meet our wish list and budget. It s been three months and we re still so happy with our decision!

I hadn t planned on buying a new car the day I visited Lexus of Nashville. I just wanted to look at the inventory. But, the vehicle sells itself and my sales specialist, Nival, had all of the answers and helped me choose the vehicle I had been searching for!

Romain was a great salesperson and helped lead me through the process of purchasing my first car. He was quick, attentive, and had a great attention to detail. Thanks, Romain for a great experience!

My wife and I are die hard Lexus owners so choosing a vehicle is easy. The challenge is finding a good dealer, as our local one leaves a lot to be desired. Lexus of Nashville and our salesman Greg, represent what a Lexus dealer should be; competent, professional and responsive. We drove a 500 mile round trip last week to buy our newest Lexus and it was absolutely worth it. Thank you Greg and Lexus of Nashville. You guys are true pros.

Nashville Lexus has taken care of my Lexus for over 3 years! I have never been disappointed. Yesterday, my car engine light was on. I was frightened and decided to walk in without an appointment because I know they can help me! They did not turn me down and tried their best to help me, especially Mark Smith. He talked to other staff to find a loaner car for me. Mark has taken care of my car for the past 3 years and always provides high quality service!
Keith Brown, their courtesy driver, is also nice, never late for picking up customers and always drops customers at a convenient place.
I highly recommend Lexus of Nashville!

Had the pleasure of working with David Haley on a recent purchase. It was an out of state deal and he was more than accommodating. Upon arrival the vehicle was exactly as described. He took the time to send pictures as well as video of the vehicle. We also arrived to all paperwork being ready for signing and were back on our way home in no time. Great atmosphere and service. Would highly recommend.

I would not recommend this dealer for out-of-town purchases, because you may waste a trip.

I made an offer over the phone, but the salesperson botched it. He did not know what "walk-out price" meant. Afterwards, he would not return my calls, even though I kept getting inquiries from the coordinator as to when I would be coming down to look at the vehicle.

Bottom line: they knew they could sell the vehicle without having to show basic courtesy to everyone. I hope I am wrong, but I would not trust them to keep their word in other matters.

Our experience got off to a rocky start after the car we were going to look at had been loaned out for the day. But things took a 180 from there. Nival M. went out of his way to make things right and take care of us. His transparency was unlike anything I've encountered when buying a car. We couldn't have asked for a better car buying experience. If you need a new vehicle, go see Nival M. at Lexus of Nashville!

Wonderful customer services, love work done to maintain vehicle!

The service advisor Mark was great and so was the service secretary.

Nival sales person
Ramon finance manager
Were absolutely great
Will recommend this dealership with 5 stars
Drove all the way from Georgia to buy my dream vehicle
Thanks guys

This is my first Lexus experience. From the moment of walking into the door to shop for my new RX 350 F Sport to buying it, I was very at ease and was treated with kindness & respect...one of the huge decisions to go with Lexus vs the competitor that I was considering. Plus, I LOVE my RX 350 F Sport. Dave is great, too!!! I was able to contact him easily, and there was not any pressure ever. Awesome Experience!

Worst place I have ever dealt with. Was lied to and still haven't heard back. Wouldn't recommend anyone here even with a recall.

Romaine Clue is a true gentleman and understands what valuing a client means. He is the only reason I come to this dealership. Keep him happy and you have a client for life in me.

I had an absolutely great shopping experience. Everyone was very nice and accommodating. Especially Nival Macid, my sales guy. He went above and beyond. He made my car buying experience a breeze. He explained everything to me and was very easy to talk to. I would definitely recommend ya. Thank Nival for everything!

Awesome place I worked at, always as a team. Guys are friendly. Customers are nice.
Good place to do your business while waiting. Free WiFi Free cookies Free sandwiches Free soda Free tea. Nice & clean always. Kathryn is 1 of the best, when you go there you have to say hi to here cuz she is awesome & cute.
They only 2 things I hate there, they want you to do more than you can and they don't pay good!!!!!

When you shake hands with them, make sure you count your fingers afterwards.
If they were honest, they would go out of business.

Incredible process buying our new GX 2020. Nival Macid is the only Sales Consultant you should use at Lexus of Nashville. Honest, upfront and follows through with everything he said he would do.... he makes the long process of buying a new car run smoothly.
Be sure to ask for Nival when walking in the door. You will not be disappointed.
Thanks Nival!!

My experience with Lexus of Nashville showed nothing but courtesy, patients and wonderful people. Everyone I met had huges smiles on their faces and loving their jobs. That makes everyone feel good. I also want to thank my salesmen, Joseph Chargois, he is very knowledgeable with the sale of my RX350 and very patient with me on how to maneuver with all the new features. Sona Gulati was very experience with her new job and I am so happy for her. Their was no pressure from either of them and I am so please meeting all of you.

God Bless you all
Wendy Chalfin

Recently leased my 2nd Lexus and wanted to confirm the great service my husband and I received from the Salesman, Romain Clue. He is professional, kind and efficient. If you're considering buying or leasing a Lexus, make sure to ask for Romain specifically. He will go above and beyond to ensure you have a wonderful experience.

Greg Williams did an amazing job today. He brought the car I was considering to my work, let me test drive it and gave me a more than fair trade value on my BMW. Easy to work with. I would highly recommend Lexus of Nashville. Concierge service.

This is what buying a car should be like. Romaine was an absolute joy to work with. Lexus of Nashville is hassle free and easy, what a great experience we had buying a new Lexus from there. Their dealership has all the amenities and excellent service. I can't recommend them enough. A+ job

Went to the dealership for the first time about a month ago and drove out with a new Lexus. Romaine, our Salesperson was very knowledgable and customer focused. The dealership felt more welcoming than the dealer of the German brand I traded in and I immediately feel part of the Lexus family.

Romaine has called twice to check in and the second time mainly to confirm my new plates had arrived, which they haven t so he is preparing another temp tag for me. Great customer service!

Love Romaine Clue!!! Very very very customer service friendly! Im a new Lexus owner from Lexus of Nashville and I had my vehicle serviced yesterday and he went out of his way to make sure I was happy! Would buy again from Romaine

I had an oil change with the service department and Chris was super awesome in assisting me all the way through. The picking up process was a little slow but it was worth it!