3 years ago
Total incompetence, I had ordered 11 base plates f...
Total incompetence, I had ordered 11 base plates for a fence, they were available, confirmation given when I placed an order, however, 6 plates out of the 11 were finally available, a friend came specially to remove them on site, he was told that the following Friday the 5 missing plates would be available, so he went back on Friday, after waiting 2 hours, he was told that they could not be found! !! I had to travel 3 times on site, to my surprise the 1st time, we did not understand because they were in stock, what stock management at LEROY MERLIN !!!!!! This story lasted more than a month, in addition I received several SMS messages asking me to come and remove the balance of this order when these plates were not found !!!!! It was out of the question anyway that we move once more. In the end, the missing plates were repatriated from the Lens store. I asked for a commercial gesture and I was told that I had to be happy that LEROY MERLIN delivered me. It's a real shame !!!!!!