Purchase in store of a work plan on Monday to pick it up the following Wednesday with truck reservation at 5.15 p.m., I am assured that the work plan will be prepared the day while no, the day I had to go take the work plan in the store and retrieve the truck 45 minutes late while the truck that I was hired was parked in front of my eyes ...
The staff is very competent .. especially in the council ... !!! Welcome and serious .. !!!
Some sellers including tiling and sanitary incompetent rays.
Bad advice - and do not take the time to help you find a solution.
Not to mention their computer management system that tells you the availability of a product .... which ultimately is no longer .... but that is still in store. ..look for the error
An ex-future customer of this brand to flee.
Great, a crazy choice for everything! Customer service very good, we went for a mower, in any case the saleswoman knew what she was talking about! We will return soon for tapestry!
Good welcome. Competent and smiling staff. Beautiful store
2 months late in the delivery time of our vanity unit. No explanation, we are called to have the info .... a little exaggerated?
Uncomfortable permanence frame with scarifier radius
More than 15 min of waiting to rent a hedge trimmer! 4 people behind the counter but obviously no versatility .... and in this period of Covid, we kindly ask you to go out so that another customer to whom we can obviously be of service can come in your place! Bravo for your efficiency
I love this store for their choices and their qualities there is also the staff who help you immediately when you ask them for help I highly appreciate !!!
Thank you to the team at leroy merlin
Products on order available in 72h not always respected look at the deadlines on order form after having validated
I put a star because I can't put less. Where do you say to a customer "ask"? Where do we deliver a product 2 weeks late when the seller was committed to a date?
Director never available. Frankly, customer satisfaction? Knowing how to live ? You know ?
Flee this store there are lots of other Leroy Merlin and other stores in the same style.
Total incompetence, I had ordered 11 base plates for a fence, they were available, confirmation given when I placed an order, however, 6 plates out of the 11 were finally available, a friend came specially to remove them on site, he was told that the following Friday the 5 missing plates would be available, so he went back on Friday, after waiting 2 hours, he was told that they could not be found! !! I had to travel 3 times on site, to my surprise the 1st time, we did not understand because they were in stock, what stock management at LEROY MERLIN !!!!!! This story lasted more than a month, in addition I received several SMS messages asking me to come and remove the balance of this order when these plates were not found !!!!! It was out of the question anyway that we move once more. In the end, the missing plates were repatriated from the Lens store. I asked for a commercial gesture and I was told that I had to be happy that LEROY MERLIN delivered me. It's a real shame !!!!!!
Competent staff and present to help you with their advice
Pleasant shop, good advice from sellers who are very kind
Leroy merlin in withdrawal goods attention they say withdrawal within 2 hours and once paid on the internet the time of the order is noted on the invoice for my part order Saturday and withdrawal Monday afternoon and no notification of time before having invoicing payment is better go to the store.
The inventory is not up to date.
Available on site, not found on the shelves ....
Very good shop .... !!!!
And the quality is at the appointment .... !!!!
The staff is dedicated and pleasant .....
Never seen such a team of arms breaking, especially sav
3 stars because not enough street lights in the parking lot and on the back of the store there is a lot of garbage it looks like a dump Thank you for your understanding
Good quality and very good advice from the sellers.
Nice shop
Clean and with choice. In deco ....
Good advice staff
The advisors are nice especially when I do not find what I'm looking for.
Just a little flat on the restocking of products that is not always the rendezvous but everything else is fine
Beautiful store but less and less stock and withdrawal goods lack of parking spaces
Can not find a quality wall mounted bathroom heater.There were only PRC devices of low price 38 euros.
1h de retard sur les rendez vous
Je ne reviendrai plus
Cars you find everything you need and not too expensive with a staff at your disposal
Order received. . damaged chairs taken again ... new appointment ... nobody shows up ... After calling I was told about an error or forgetting then I was told that the delivery man is arriving. .always nobody ... new call after an hour to hear that the delivery man is only going to leave ... who will pay for my lost working hours .... never again Leroy merlin
Correct store but to review the sanitary because for a DIY store in a state more than doubtful and in bad condition
The prices are consistent and sellers of good advice, the store is tidy, we quickly find what we need, however there are fewer choices, than that of Vendin-le-Vieil.
We find what we are looking for. Price more or less correct
A lot of choice in materials and furnishings, little cash register open, long wait.
A clean and organized store. Good choices for all budgets.
Very nice store, quality products, sellers available
Rarely seen so much incompetent to the square meter
- Order placed on 08/28 and still not received, while the items were in stock
- A first delivery scheduled on 09/11. Delivery man who calls 1 hour before the scheduled time to say that he will not come (truck breakdown)
- Delivery rescheduled on 18/09. On 17/09, phone call from Vir Transport to ask what the packages contained (???) because they had no information from Leroy Merlin
- On 18/09, ie the presumed day of delivery, email from the same company "confirming the cancellation of the delivery" (when we hadn't asked for anything !!)
- Multiple calls to Leroy Merlin Verquin on September 18, and no contact with an interlocutor capable of providing us with information. A manager had to remind us: we are still waiting !!
For an order of more than 700 euros, with a delivery rate of 80 euros, this support is lamentable. When can we expect to receive the goods we need?
Edit on 09/25/2019: only a (small) part of the order has been delivered today and everyone is passing the buck ... It is getting desperate ...
There were actually big problems between the carrier and the warehouse because it was an order placed on the internet.
The problem in this case is to know who to contact.
More than three weeks to have a product order, problem lack of things you do with the supplier everyone returns the ball! Service not followed and even less assured when you receive a product with default !!!!! What disgust you with DIY!
Store very well for cleanliness, storage and choice of items. I recommend this store
A store where one is very well advised whatever the radius. A problem they find you the solution. There is even a service to give you some DIY lessons
I love Leroy Merlin because the professionalism of the staff and impeccable when you need information. Unlike other Brico stores something not to name.
Good store with quite available staff who know a minimum of their products. A good variety of tools in the equipment that is pretty good by profession even if there are some errors.
Shop at the top and advised seller always at our disposal
Attention LM is positioned as "the most expensive in the DIY sector" after having made a benchmark ... For the same article a luminaire same code ean therefore identical article 129 at LM 99 at Casto. Casto is repositioning himself.
Able to sell you a boiler for 4000 euros, but unable to provide after-sales service: it's up to you!
It lets you wait for hours by queuing to tell you then it's closed we open at 1:30 p.m. I don't recommend bad organization
Coming from Arras because they had 2 plans of work that I wanted. Except that arrived there the plans were defective. The seller was aware but it did not bother to let them for sale. In short, true professionalism!
Nice shop, well organized, attentive staff and good advice. Store well maintained and well organized.
Very well stocked, more availability by contribution to the vendin store
Many quality products. I had good tips for choosing curtain rods. Reimbursement possible when the article did not suit me. Damage very few crates open during my visits: about 10 minutes waiting
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