Leroy Merlin Reviews

Very large store with lots of choice and for any budget

Not always easy to have a seller available.
Advice is not always "objective".
Articles are not always available.

Congratulations to the store teams for this particular adaptation of their working conditions.

A VERY big thank you to Marjorie of Customer Service for her availability, her listening skills and her energy.

Good luck to all for the next re-opening of the store !!

Good welcome
Good information

Very good advice from the seller in painting very large choice of quality

good crisis management

After a couple of phone calls Thomas managed the problem, and I got my materials in due course.
The management has ensured on this blow there, and she assumed the additional cost of a special transport for my order.
I say bravo!

Top because there are many more choices than brico deposit and good prices

Very well recommended for both the hardware department and the deck board department.

multiple experience not to be desired, an eternity to have a product to order in store. Advisor who should not be rushed in technical terms and effort

Good products with good information received by advisers

Welcoming team a wide choice of products at the council level to review

I regret the advisors on Sunday, by cons very good advisors outside

badly advised preparation of order null cardboard of hardened tiles tied by 2! super heavy! short end only negative

I asked them to put me aside an electric fireplace as it was the last product and they did the staff to the heating section they are very very good

Problem in the order of 80 m2 of tiling. On delivery more than half is not the same color. 2 months waiting for a new delivery

Good advice, friendly but advise almost never present, nor available when we need them

If the staff is very pleasant and the product offer satisfactory, the management of this LM store in Verquin is dismal, as obviously the management did not understand what a customer of a DIY store version 2017 was. Three criticisms: 1. TIME. LM Verquin does not care about your time. It will probably wait 5 or 6 boxes before you can take your goods IF you take it. Typical route: A) at the reception of the store, you bring back a product for refund, count about 10 to 15 minutes, even if there are (rarely) two hostesses. B) at the kitchen or electricity stand eg. Allow approx 30 '(in addition to the time of your inquiry or order). C) At the checkouts. Count 5 '. D) At the computer terminal to withdraw YOURSELF even your bill (which works 1x on 3 or 4), count 5-10 'E) At the reception, where you are directed when the terminal does not work to have your bill or when (very common) the cashier did not deduct a reduction (CHECK). F) The withdrawal of goods (NIGHTMARK of the handyman that a day of work awaits) Count between 15 and 45-50 '. 2. FLUIDITY. LM Verquin conceives the customer as a 1980 guy who wanders the aisles. Nothing is fluid there. Do not think to take a product to pay and leave! 3. INFORMATION: information is often wrong. Bad dates. Misunderstanding between services. When will a competitor move to a XXI mag! I was going to forget the parking, just like the managment, INCOMPREHENSIBLE and dangerous. A client who has been practicing for less than three years.

Nice and helpful staff and then shop open on Sunday morning! Super nice qd we have a water damage on Saturday night and all the shops are closed except this one!

Great choice of quality products but for the order are really bad instead of the recovery in a week I must wait 1 month and a half! Awesome !!!

I was well advised by a seller in the tile department, he guided me well as it was the first time I was going to tile (a big brown man with curly hair)

This is several times that we make in store with the priority fund that is not open, but this day, it was accessible, my friend being in a wheelchair, it would be desirable that the cashier who occupies this position gives priority to the person has reduced mobility, because it is useless to count on the good citizenship and the knowledge of some people, two valid people passed by us ignoring the rules of well-being together Cdr

Large area with variety in quality materials if you take the items a little more expensive

Very nice but still a lot of people and sellers are overwhelmed and have no time to inquire. Too bad for us, we must come back another day than Saturday

Une fois de plus ,certains membres du personnel de Leroy Merlin Verquin ,sont les pionniers du "rembarrage de client".

These stars are only for the order service or I waited exactly 27 minutes that finally gives me my order. And after so many minutes of waiting not even help to put the cartons in my chest !! Not even a "we are sorry madam ..". All the customers have come before me ... Let me explain. This morning made appointment for withdrawal goods at 15h. I arrive at the collection at 2:50 pm. I am waiting for my merchandise removal ticket, but no employee is asking for it. On the other hand, the guests who arrive after me are called and therefore pass in front of me. I call an employee who answers me that it is in order of arrival! No kidding? Does he take me for an abode or what? Short. My dressing room was not found in the warehouse. After 20 minutes, I go back to the cashing to ask that we go get me another dressing in the store. Something that will be done ... in the end, I am totally disappointed with the order service. I would have taken 10 min by going to get it myself in store

Not competent on swimming pool pump do not know the product he sells

Friendly welcome seller at the top good information for the handyman

Very good after-sales service
Good quality products

Staff very friendly and for any helpful information

purchase of 3 worktops this morning, unfriendly seller, more eager to leave in a corner than to ask if it would take a helping hand to load them on the cart. Then at the big volume checkout, one is closed m'sieur! welcomes you followed by a must see with my colleague next door! Hello by cons ... certainly from the same family as the seller on the side of the work plans. On the other hand, the person who cleans the caddies very well, smiling and warm. 2 stars just for him.

No helping hand to load, fortunately mo son was there ...

Super store. We find what we are looking for at all prices

Accueil et service au top
Bons conseils... on trouve tt ce dont on a besoin
Je me recommande

Excellent magasin
On trouve tout pour le bricolage
Tarif correct

Apart from the difficulties sometimes to find a counselor on the shelves, they are always listening, pleasant and good advice.
On the other hand big flat for the recovery part of order, if it is not a missing piece in the boxes, it is the packaging that is damaged and very dirty, which makes the white blind that I had received of course was stained by the omnipresent black dust in the warehouse!
In addition, when missing a (see 6 in my case) piece in a package, the resolution of your problem will unfortunately depend on the person you fall on ... shame!

Good choice of materials, more cashiers on a Saturday morning would be wise.

Always very very nice to make shopping c with pleasure that I return.

Great DIY store chain where you will find everything you need. If the product is not available you can also order. Delivery possible

Well arranged, many choices, deco idea and multiple prices. Superb store

As much in the store, the advisers are helpful and available to advise us or help us carry the heavy, as much in the materials yard, they are not available, just polished and not willing to give us a hand ...

Where is the personnel for system information for the cases cause covid 19 to review 20 minutes of waiting and there we are piled up to take his courage to 2 hands

Well, the problem is that we have a defective item and we must go back this morning to change it, it's expensive for a promotional item

Councilor Caroline Ray painting, smiling, pleasant and above all competent

Radiateur Equation a la con!



Je comprends pourquoi il n y a pas d avis et c'est bien regrettable!




Je vais au sav avec tout! Ras le bol de ce truc high tech super facile qui ne fct pas...
J'en veux plus.



Elle a appelle le commercial (qui lui raconte son escapade en Italie qui lui fait rire) et le chef de rayon qui en ont juste rien a foutre!



Il fait froid et je me retrouve sans chauffage... Jusque quand?
Du coup je vais ecouter le manutentionnaire et je vais probablement rendre ma carte lm et "changer de marque"