Leaseplan belgium Review

very bad service: unable to properly manage a leasing file, overcharges the client, never gives feedback following emails sent over and over, commits management error on management error, cannot be reached by telephone, ... AVOID THIS COMPANY FROM LEASING LIKE THE PLAGUE !!!

Very cumbersome company and before you get anything done you are on several phone calls and emails

Very bad experience with this company! What a shame !

Nice received with a coffee. Proud user of their services.

As far as I am concerned, one of the most customer-oriented service companies I know ... has been a customer for many years and always been helped by friendly staff.

A satisfied customer for almost 5 years !!!
Outstanding service !!!

Poor service, had requested a stock car in lease and received a short delivery date, now it appears that the administration is not yet in order on one day and that I have to wait for them to arrange it, dealer has already been mailing for 3 days without any answer or action.

Rejected an auction that i won on "cars on the web" website.

I am not very happy with the service. The information always arrives with due delays, they are incomplete, it is necessary to shake them to have a gram of info ... in short I do not recommend this company.

I did not receive a PV directly via LeasePlan as it should have been. Because of that, I have received much later greatly increased the fine.

I am really disgusted after the bad experience I had with leaseplan belgium. Avoid at all costs. After I signed the contract with them and I paid the downpayment, 2 months later my car is not ordered !!! Dear customers, don't waste your time with them! And in addition they sent a credit note to redeem my money in January !!!
And voila the continuation, it is January and they did not refund my money. Dear customers, avoid this company at all costs.

Be careful with lease plan.
They are SCAMMERS
They are scammers, my contract runs for 48 months, but was calculated at 36 months.
So I should pay cheaper per month ... oh no says Leaseplan.
Due to the automatic parking brake that did not work, roads hit the post.
Damage 100 euros but have to pay 500 euros.
Unfriendly emails must always be right.
People think when you lease with lease plan Zaventem.

Horrible company. They never reply your emails and they charge you when you return your car as much as they can even for things that were written in the report when you got the car. You have to fight with them until they accept it. It seems it is like that with everyone. NOT recommended it at all.

Already 5 years and 2 cars customer, and not regretted it for a minute. Really great !!!!

Great after a call to change a car because this one, I am answered and then hangs up on me .... good the note 2.1 is understandable

Be careful when delivering the car. Every little detail is written down and charged! Never nice to get a bill of 1400, and if you send an email with the question behind this exact calculation, you will not get an answer! Another typical example of a large company that tries to get money out of your pockets in every way.

Deserves an award for worst service in the world. Without full-time PhDs who are constantly combing the company looking for better ways to tease customers, you will not keep the service that consistently low. Impressive what an effort and ingenuity radiates from this company. Because without high-tech, non-stop supervision, someone would be helpful by accident once in a while. And I can assure you that that note is the case. Each. Interaction. Runs. Mass.

A selection from the range:
- it took 7 months with a reminder every month before a repair was made
- money goes from the account without invoice
- forgot to send a green card and haven't received it after 3 reminders (via email)
- contract transferred to new owner (what a big deal that was) and yes, despite triple confirmation of lease plan, the amount is now after month 3 still from my account.

Zero customer service. No answer to emails. No one is aware of anything. Delivery dates are changed without notice. Incomprehensible how such a company can function.

They are not customer oriented, very dismissive to deal with and generally do not respond to emails

Very bad service. Very poor communication. I signed a contract for a lease, the employee didn't take care of it, 2 weeks before I had to turn my car in, they told me I didn't have a car!!! I changed right away!!!

The worst Leasing company in Belgium! A deplorable service, to close your contract, they take days, weeks to answer you, all that to continue paying rent! Go to the competition if you are looking for a REAL leasing company !!!

Very bad service, no communication with the client. After an accident the time for reparation was exagerated (more than 2 months for 2 scrathes) and of course you have to pay during this time. The platter next to my house would do the same job in less than 2 days.
Stay away from this company.