Le Meridien Heliopolis Reviews

Very narrow hotel, outdated furniture, bad massage services, bad spa services, and small garage with very few parking slots.

Excellent customer service, great breakfast buffet and nice rooms

Awesome atmosphere, friendly stuff and great Accomodations

The place still earns it's positioning & still different

Excellent 5 star hotel. Excellent service . Great rooms. Pet friendly hotel. Nice food. Amazing experience. It's a dream stay.

You will enjoy your stay there, drinks and food are very good, the place is fantastic, you are near to the downtown

Friendly staff
Classic style
Reasonable price
Nice food
Available parking
Needs renovation

very bad hotel bad service much money dont care of guests but care about money briefly egyptian mangement

My favorite hotel in Heliopolis, Cairo. Service is great so is the breakfast. It s an old hotel and it shows its age a bit, but a great experience nonetheless. They have a nice pool to cool off on those scorching summer days.

Very bad place to stay
Poor internet and services
I regret to stay in it ..

This Hotel is not clean just like the country. Room and toilet were not upto the standard of Le Meridian. I stayed here 2 nights and then I moved to a better hotel for next 2 nights.

EDITED AFTER CHECK OUT:
Well the manager Mr. Mahmoud showed his concern and upgraded my room and provided discounts on my total bill to compensate the discomfort I had. Thanks Mahmoud.

Breakfast area is awesome the view from room is not that nice

Good place with lovely atmosphere and location but old furniture

using the Emirates airlines reservation office in the Meridien

Great hotel but could do with some renovations. Decor is from the 1970s and reminded me of a resort hotel from that era. However, staff were friendly, helpful and available. Room service was prompt however I'd suggest eating out whenever you can. Pool is clean and very quiet. Live music each night does not exactly draw the crowds (I'll leave you to decide why). Bed was comfy, room was clean. Everything worked as promised. A good location for us but it's not in the centre of town - Uber is so cheap though. Had everything you'd expect from a five star hotel, just needs modernisation. I'd stay there again.

It was a great experience for me, I went to a wedding there and it was luxurious and organised. Besides that, they present wonderful food

Hospitality and fast settling in, food, fast service, very welcoming and helpful with everything

Good place for mass events and weddings.quite old though compared to other luxury hotels

Stayed at the hotel for a couple of days, the rooms are somewhat clean but I'm sure they can do better, it's a bit run down,apart from that everybody was trying their best to help and their breakfast was lovely.

5 Stars Hotel but quiet dated. The staff are friendly, the housekeeping staff are really kind and friendly. They were keen to change the linen on daily basis, attend the service request promptly and with great soft skills.
I give full 5 stars to the staff in the Meridien Club, especially the adorable Manal, Essam, Hani, Ramadan, Tariq and Mahmoud. Thank you all for the great hospitality and keep up your great work.

A place to relax..
Serves beverages till 2 am and open 24/7.. what else??? 24/7 secured place lobby of a hotel..magnificent staff.. Bank and exchange office, super clean toilets, gift shop and ATM machine. So it is a place that i visit now daily in my short visits back to Cairo... thanks to the management there

Needs maintenance
All electric cables are unfit for all types of chargers in Egypt and no converters available

Old is gold but the service on pool restaurant very bad

I love this hotel. It is clean, comfortable and with helpful staff.

Overall decent hotel, but a bit old and needs renovation. Got upgraded to a suite - nice room, but a bit noisy and limited internet connection.

Nice hotel good breakfast room good enough but shouldn't be regard as 5 stars still way far

Old fashioned hotel .. although it is le meredien but they running it as if it is a family hostel..

Upscale place.
Very organized but very high prices

Good location with delicious food.
But old furniture, slow service and receptionists are not too much friendly.

One of the older hotels in Heliopolis. Still a favourite with many especially those who used to frequent it in its heydays. Still well maintained. The brass work through the hotel is worth noting, I believe it's the work of the renowned late Oscar Sabongi

It is the second time for me to be in le meridian..and I noticed the difference
The first time the breakfast was luxurious and the food was of high quality..the staff was so friendly
This year I noticed that the hotel is using a very low quality and less variety of food for 2 days
I entered the restaurant with my bag ...one of the staff came to me and said you must not take anything from the buffet inside your bag..as if I am a thief..and told me that there are cameras everywhere..I was shocked and could not reply...
The other thing was the hospitality no one smile or say good morning when seeing you..
The hotel is too old...the sound system last year was working inside the elevator with a very good French songs..this year the hotel is dull and boring...
Parking is paid also which is against the hotel
The lightening inside the room is little so that you cannot read or write well
But the best thing is the WiFi inside the room
I think it is not a 5 or even a 4 stars hotel..must be revised

Decent hotel. Nice food but nothing else to do in the evening.

Spent one night in there and enjoyed it to bits, nice location near the airport, they run shuttle bus (free) to the airport as well. Friendly staff as well. Not too expensive, slightly over the average but worth it

Too old. Desperately needs renovation. Staff are friendly but they can only do so much when the hotel is on such miserable shape.

I am so sad I think it needs more attention from management because it is from the old nice hotels
wants renovation ceiling is dirty emergency lights are very dirty the lighting is very dark depressing the environment the singers are unacceptable.
More attention from the management

Really disapponted about the restaurant and the staff.
Absolutly incompetant and they dont give no help to fix their problemes
At the restaurant st germain, they made 4 mistake on 4 disches and the wainting time was extremly long. An hour for soup in an empty restaurant.
First a sandwich without bread, a ceasar salade without anything except letuce, another sandwich without any mishroom or pepper has written on the menu and finally a onion soup cold and musky.
They wanted to be paid cash absolutly and didnt have change for us. We had to cancel our order.
The staff at the reception were rude and dint help in our grievance.
For an hotel of this proce we were really disapointed.
The rooms were dirty and damage.
The pool deck is discusting has well.
Not worth the price they are asking for.
After spending 16 days in egypt in different locations, this was the worst experience.

i want to have massage and the trainer offered me to have sex and to pay 2000 L.E in retuen

My room mate was very sick and shivering i asked for a blanket from the reception bu nevee got it