Lauberge casino and resort Reviews

Nice clean place. Lots of shopping. Good drinks plenty table games. Was our second stop before coming home to Texas. More people our age here, good music

Ate at one of the resturants. The food was just ok. Nothing to write home about.

Stayed at L'auberge on two different occasions, while I found the room to be satisfactory...I take umbrage with accounts of the staff being courteous. My wife has difficulty speaking English and both the front desk and housekeeping staff were very curt and short with my wife..We also had a meal at the Jack Daniels grill where both the food and service left quite a bit to be desired...The waitress was rude and the food was almost inedible. I paid for a massage for my wife and due to an oversight on my part she was only minutes late...Her appointment was then moved back, understandable of course, but due to the masseuse being overbooked her massage lasted a grand total of twenty minutes when I paid for an hour. When taken all together, while enjoy playing in the casino...That will almost certainly be only experience we will continue
To partake in the future. Go to the Golden Nugget to stay and play at L'auberge.

We just went to the casino which had a good floor size

Just another Casino, expect to lose what you bring, bring an N95 if you're not into sigs, lots of slots and games.

Wi-Fi service sucks and no cell phone coverage I the rooms. Phone staff rude.

Real nice place, a little irritated because we're not vip players and they gave our comped suite to vip players.

While the location was pretty, I felt that the service was poor and the staff was rude. Also, there were very few penny slot machines and the payouts were poor.

nice staff, clean facility, would go back again and recommend it.

Good place to come for a short break.
Casino has lots of different games.

Customer service was great, but the gambling experience not so much. Played about 500 through slots, nothing was paying off on the slots. Maybe my luck! Nice place though!

Felt so bad as soon as we went in. They kept following us around. They took pictures. Felt so uneasy. We didn't stay long. Wouldn't go back.

The Jack Daniels restaurant and pool side patio were truly relaxing. We spent nearly 7 hours there.

Very helpful. Lots of fun. Got a free cupcake for my birthday.

Amazing resort they clean it well. Masks required everywhere except when eating or drinking. 25$ minimum bets on most table games at night. I highly recommend this place.

The hotel staff, for the most part, rocks! Food at Jack Daniel's is bland.

It was great. The rooms, food, shopping and Gambling was outstanding. The staff members were excellent.

An awesome place to unwind just a few hours away from Houston.

Nice place, wish the slots were looser. I did okay at the Blackjack tables.

For the money, you could spend that money at a better kept hotel. We pulled in to the parking garage and noticed the smell of one of the restaurants that makes everything so tempting from the start. Grilled meats filled the air. I immediately noticed walking in that it's very dark inside, giving the feeling of an old lodge in the mountains, perhaps hence the name and also an idea of that inn being near or on a lake in the mountains. The smell of roses or magnolias takes over because the casino is full of smokers. It takes me back to my childhood where that's all you breathe. Many of the slots are very old and left alone. Most people were on the digital slots with several lines to hit and win. I waited for newer ones like the Walking Dead but there were only three. Any new ones were taken for hours. If you're a penny or dollar gambler, there's plenty. We headed to the room after checking in. The Persian rugs are ripped and shredded in some areas, the few stores they have are nice, the restaurants pricey of course. The rooms are also dark and gloomy but somewhat typical of some older hotels. Dried spills of cleaner was left on the wall by the toilet but the bathroom setup is nice even with the door getting stuck. The room looks dated with avocado green headboards. We checked out the arcade and it's very small and expensive. Every game is a dollar. No coins can be used. One of the claw machines was easy to win. The pool area is the best part of the hotel. It's clean and you don't pay to rent the inner tubes. My kids had a blast. There's top 40 dance music playing which wasn't completely appropriate for kids but they didn't notice. The food at the Ember restaurant was decent. I had the pan roasted fish which tasted like I was given a plate of melted butter boiled in more butter. It began to make me sick. The mash tasted like butter and the fish had no other flavor than butter. The only flavor change were the asparagus. The steaks were okay but the dipping sauce was extremely salty and just too much. My son loved the crispy chicken though. For $19, you'd think you'd get more than a handful of large shrimp and a lemon as an app but no. Severely overpriced. The lamp lollipops were good but I'll hardly remember them when thinking of Lake Charles. Southern Kitchen was just okay too. Another overpriced restaurant with only decent flavors. Unfortunately the power went out and everything began running on generators. My seafood omelette couldn't be made so I was given a choice of gumbo or sandwiches. I chose gumbo. It was chicken and andouille. Small spice and salty. Also, I'd like to mention that our rooms did not come with info on the stores in the hotel and only one menu for room service for Southern Kitchen and the Asian restaurant. I wish they had menus for all but mentioned which ones have room service. This would help guests determine where to go before walking around and looking at menus. Also, info on surrounding stores, downtown stores and restaurants, museums, tours, etc would help. None of that was available in the room like it is for other hotels. The tiny beach they have is a nice spot where you can play in the water some and look at the sunset. Kids can bring beach toys and parents can sit at the nearby tables or bring your own chairs. There's also a walking path to Golden Nugget.
I'm glad there's a late night store open for quick eats and coffees. Unfortunately, you will have no microwave to eat in your room if you're in a rush. No fridge in your room either for leftovers. This makes it difficult for families with kids when they don't eat all their food or need their bottles cooled. If you eat at one of the restaurants, stuff it all in because you can't take it to go.

I had a nice time the people who work there was so repectfull

I enjoyed myself very much. Excellent customer service. Everyone was so nice.

Awesome place very nice people. After my fall on the 16 floor of the parking garage they were very helpful, the lady manger stay there the whole time with me till they got me help. Also the guy whom ever he was that found me. I want to thank him and everyone that was there for me. Going to get my Husband as he was a sleep to come down with me. I had broke my rotary cuff and found out after surgery September 5 was my byceips also it was the the worse pain but the recover was the first time I ever got better after two months of therapy. Thanks everyone for the call to check on me. Hope to get back There again.

Excellent views. Clean rooms. Good staff. Very enjoyable stay..thank you..

We went for lunch at the buffet on a Monday. All of the staff at L'Auberge were extremely friendly and helpful. The food was very good and there was a nice selection. It was a very enjoyable visit.

We have been coming here for years, and this will always be our home away from home. We have a casino host that we deal with, and this time they made it even more special. We were upgraded to a Palais Suite with a view of the pool. The room was drop dead gorgeous! Plush bed, Remote lighting, seating throughout and a tub that has only been in my dreams. Since we come here often, we have gotten to know a lot of the craps dealers and pit bosses and they are all very friendly. They do not put up with riff raff and if you treat them nice, they will be nice back!

Great hotel and casino! The amenities are exceptional.

Busy weekend, but fun. Clean and Live band was great at the Jack Daniel's Bar! Met lots of nice people.

Breakfast buffet ok. Location is great and rooms are nice

It's so fun and the food is great also there's this guy named Eric im not sure if thts how you spell it but he's a great waitress so don't forget to tip him

If i could give it less than one star. No customer service. My friend explained to them he lost his wallet that's why all he had was his old ID. They turned him away and even escorted him to the door like a criminal. Never ever recommend this hell hole.

Helpful staff. Lots of gaming choices. Will be back.

Nice lazy river was fun for children, clean and friendly servicr. Rooms were clean but somewhat sm bathrooms fine

Great casino. On the tight side, if you're a slot player. Pretty good food and drink service. The room was showing it's age 4 sure.
The biggest letdown was the unknown stains on the bedding and the skidmarks left in the toilet. I'll spare you the pictures.

The casino is ok. The buffet is over priced and not that good.

Very nice hotel, nice pool, a place to revisit, good buffet

Walked out the door with money in my pocket. That's always a good thing

Clean and had fun, wasnt hard to find a server to order drinks like it was at golden nugget.

I stayed at the hotel the weekend of my wedding in June. The a/c DID NOT WORK AT ALL. I called down to the front desk someone came and checked on the a/c. He stated that they were having trouble throughout the entire hotel. When then he assured the a/c would be fixed. WHICH IT WASN'T. Not to mention the room was sticky and I paid money to stay in the suite which was not worth the money at all.

I had booked at the spa service for me and my husband for the Sunday. I called down to spa to let them know I wouldn't make it for the simple fact I didn't enjoy my time staying and didn't want to spend anymore money with the hotel. I was on hold for so long that I finally hung up.

Now my credit card is charged not only ONCE but TWICE for a service that never took place and a service that was awful. When I noticed that my card was charged for over 600 dollars I've called numerous times over a 2 week time period with no phone call back. Left voice mail after voicemail still nothing. Even left my name and number with numerous people still with nothing. So today makes two month later that still no call back. I called today to still not able to get in touch with anyone but stayed on hold for over 20 mins.

I enjoyed the machines more since they were givin me money

Very nice place, unfortunately we had our propeller hitch cover stolen off our truck while we were there.

Had a large time! Went with a small group of friends, staying overnight made it even better not having to drive home. Food was excellent!

I had dinner at Jack Daniels grill. Service was great but the food was just okay.

We need lake Charles just to become the Vegas of the south :)

I found the staff unfriendly. Especially at the Jack Daniels restaurant. The room was clean. I will not stay there again.

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Nice hotel atmosphere. The pool is a very cool area to relax- bonus: there s an adult only pool area that is very calm and quiet. Looks like the pool area is set up to have parties etc with cabanas and nice pool seats. The general areas of the hotel are very nice- nice eateries and nice shopping areas. I don t gamble so I appreciated the areas to hang out while family gambled- nice bar and cozy sections by a fireplace. Very good impression overall.