I stayed at the hotel the weekend of my wedding in...

I stayed at the hotel the weekend of my wedding in June. The a/c DID NOT WORK AT ALL. I called down to the front desk someone came and checked on the a/c. He stated that they were having trouble throughout the entire hotel. When then he assured the a/c would be fixed. WHICH IT WASN'T. Not to mention the room was sticky and I paid money to stay in the suite which was not worth the money at all.

I had booked at the spa service for me and my husband for the Sunday. I called down to spa to let them know I wouldn't make it for the simple fact I didn't enjoy my time staying and didn't want to spend anymore money with the hotel. I was on hold for so long that I finally hung up.

Now my credit card is charged not only ONCE but TWICE for a service that never took place and a service that was awful. When I noticed that my card was charged for over 600 dollars I've called numerous times over a 2 week time period with no phone call back. Left voice mail after voicemail still nothing. Even left my name and number with numerous people still with nothing. So today makes two month later that still no call back. I called today to still not able to get in touch with anyone but stayed on hold for over 20 mins.