Larry h miller dodge ram Review

Got there a bit early for my appt. Took me right in.
Done way earlier than I expected.
Good day, good service.
I'll be back.

Great service! Kelly, my service advisor was very nice and kept me informed of everything!

Kelly was excellent and was always listening and very helpful!!! It was nice for once for someone to meet me at my truck before getting out and take things over-a huge difference from the many times before where NO ONE took an interest!!!
Would have been 5 stars but an oil change should not take an hour and a half wait nor should I have to get up and ask what's taking so long with my truck?

While the people at Larry H Miller are good and friendly people, I have seen entirely too much of their service department in the brief year I have owned my brand new truck. I spent the money on a new truck so that I would't have to take my vehicle in on a regular basis for repairs. I don't think thats an unreasonable expectation when your spending $50k on a vehicle!!!! In 1 year I have had the truck in for service on the SAME recurring issue 3 times and a different recurring issue 3 additional times for a total of 6 services to resolve 2 issues.
To be brief, if your going to buy a vehicle, DONT BUY A DODGE. Worst, yet most expensive, vehicle I have ever owned. My first Chevy I bought used and had for 6 years and only needed repairs 3 times at which time it was 10 yrs old. My last Chevy was also bought used and I had it for 7 years and only took it in for repairs 3 times at which time it was 9 years old. My wife's ford has been in for repairs 1 time in 3.5 years and is 7 years old. The dodge was bought brand new, is 1 year old, and has needed repairs 6 times! The stats speak for themselves. Spend the extra money upfront at purchasing and get a vehicle that isn't a piece of junk (aka - Dodge/chrysler).

- I should clarify that when I say "service" or "repair" I'm talking only about repairs required outside of normal maintenance (ie: oil changes, brakes, tires, alignments, etc.). I'm talking vehicle malfunctions and failures.

Mike a service adviser came out to my vehicle as soon as I came onto the service drive . He gathered all my concerns and worked me into his full schedule. He told me that it will take about two hours. One hour later I was on my way. Thanks Mike.

I was very disappointed with visit.
Really didn't appreciate Juan and windshield vendor tag teaming me to get a new windshield. Felt pressured.
Juan was very slow to apprise me of work status. When I tried to call him, he often took what felt like was quite a while to get back to me.
Also feel like the grease from the mechanic could have at least have been washed off the truck especially since it was at your facility for almost a week.

Service was so great we bought a new vehicle the same day. You have expert service and one excellent sales representative. Our very favorite of all-- Raul Bravo. You are fortunate to have him in your company!

Penny Young and Lloyd Ragsdale

Service desk was excellent. However my low tire psi issue is unresolved.

I am very disappointed in the service your company provided. Your dealership misdiagnosed my vehicle, charged me a pretty peny and the check engine light came on again two days later. Now I'M going to seek a different repair shop. I took my vehicle to your dealership thinking your technicians were professional's. I don't think I will recommend your services to my friends or family.

My experience with Trevor, the salesman, was great. It was when we went to finalize the paperwork in the back office with Faayza that things went south for me. There was information I questioned and received unclear answers and when i questioned again, was told, I don t know . I noticed items being added to the sales price that was agreed to be removed during our deal making with Trevor. When i questioned this, Faayza became upset and showed me one of the papers that I did not sign, saying I agreed to the price and i had to turn the pages to the correct page. As well, the interest I was receiving was lower than on the deal page and originally stated that the payment will fluctuate due to this. When I questioned this, she was adamant that the payment will still be at the 5.9 % rate vs. 4.9% I was receiving. I am very familiar how financing works and i was being treated as though I didn t even know how to add. This experience will prevent me from sending anyone to this location.

2 stars because the technicians did a great job and Anthony did help me out a lot.

What was supposed to be a 3 day Job (they said 3 days due to being swamped), replacing my fuel pump turned into a 12 day. Communication was extremely poor. The pick up date was changing constantly, I had to rent a car on 3 separate occasions due to being mislead on the pick up date 3 times.

Larry H Miller may have lost my service and I strongly suggest if you like literally any amount of communication from the people that have your means of transportation, you go elsewhere. I'm utterly Disappointed.

I just bought another challenger not to long ago from Larry h Miller and brought it in for service the other day. Eddie my sales guy was on top of the game In making sure I got a car I liked at a price I was happy at. Albert in finance is going above and beyond to make sure I keep the great price. For service kellie my service advisor was super friendly and welcoming. I ll always buy cars from dodge and send friends or family to them. I don t think there is any better dealership in town.

My old advis moved on so I randomly got a new one: Carlos. He kept me informed as my ride went through the repair process. Thanks Carlos...

Changing my review- after speaking with the GM @ the service department Brandon today he took time out to explain things. I appreciated his time and patience with me while I said my peace. Thank you getting back to me.

Purchased a charger in July... I was told I couldn t get the tint that I payed for... they won t credit me or my finance company for a service they haven t rendered... they contradict themselves by saying they will call me for and appointment then when I complain they say I could have brought it in...they never let me know my car wasn t registered as I am still waiting for my tags, the dmv contacted them in August and they never contacted me, and I heard someone in the background saying she told someone I needed to be called...I haven t received my loan documents..still don t have my second key!... this is not my first Dodge Charger purchase but it will be my last at this dealer... so unprofessional! Oh and my speaker was blown when I purchased it!!!!!

When I bought a vehicle there I paid for future oil changes. BIG RIP OFF. Even with appointment, you'll wait hours for a simple oil change.

Very friendly, attentive and knowledgeable service. Warranty work on our 2017 Promaster was a breeze and we didn t pay a dime out of pocket. Top notch outfit through and through.

Service with Lisa was amazing. But I am quite unhappy that my bank account was debited for my Uber ride. I was told that Dodge would provide me an Uber to a nearby restaurant as I awaited. I noticed soon afterwards that my account was accessed without my consent. I have since removed my debit card form Uber so no one can automatically send me the bill against

Great service experience. Mike Maxwell was very very hpful.

I enjoy bring my car to Larry H. Miller, the service is good and everyone is friendly

From Thaddeus to Dan, I can't say enough how much they made my purchase (2015 Ram 1500 Big Horn) last Friday a pleasant experience. I live in Chandler, AZ and made the 90 mile drive and I'm very happy I did.

Thank you Larry H Miller Dodge Ram Tucson team!!!

Chad and Jennifer

Just purchased my second car from Larry H Miller. First one was a Dodge Journey in September of 2016. We dealt with Elijah Jaramillo and couldn't have been happier. He found us exactly what we were looking for for the price we were expecting too. Was so happy with this that we asked him to keep an eye out for a 2017 Challenger Hellcat in the Octane Red color as we had heard it might be available for the 2017 year. We hadn't expected to hear anything until possibly April, but on February 16th we got a text saying he had found us one at a sister store. Needless to say we went down the next morning to set the deal up for this one too. Could not be happier with both cars and with the way all of the employees treated us from start to finish, especially Elijah.

The length of time between notification of recall and the parts availabl was rather long however the service was great as usual

Larry H. Miller Dodge always gives me the best possible service.

Great experience with the service providers. Also with the parts counter employee as well. Assisted with all questions and concerns. Will continue to return for service and assistance.

I have gotten great service every time I use LHM Dodge in Tucson. This visit was exactly what I've come to expect. Good customer service and quality work. I drove 80 miles from Sierra Vista to get several things done. In and out in 3 hours. Thank you Todd and team

THEY ARE VERY THERO, THANKS FOR YOUR SERVICE QUALITY.

Haven t been there yet live down in Rio Rico but planning on a trip to the service department for my 2014 dodge dart GT who is having some issues and I m hoping they will treat a lifelong Mopar Friend the same way they did when I bought it back in 2014

After the first hour we realized they didnt have a vehicle on the lot that fit our needs. We should have walked away. We were foolishly convinced by the sales director to buy a vehicle they didn't own. After 7 hours and two failed attempts at leaving, we were signing the papers for a van that was supposedly in Phoenix. A very long story short, LHM Tucson backed out of the deal, refused to replace the vehicle we "purchased" , failed to inform us of any problems before my wife and I wasted another vacation day, asked us to come to the dealer at 7pm only to inform us in person that the vehicle they chose for us was the wrong vehicle. Downright horrible and shady business practices, and apparently will try anything to make a buck.

NO. I will not call you to talk about my experience. You know you've ignored my email for about 2 weeks now. I encourage anyone who's reading this to take your business elsewhere.

Excellent service. I brought my truck in for an oil change, tire rotation, and inspection. I purchased the one year maintenance plan for $75.00 which is cheaper than one visit for the services I mentioned above. The service technicians were very helpful on other questions I had regarding my vehicle.

Can't even begin to tell you how helpful Carlos was. Absolutely amazing guy. Never once did i feel pressured into making a deal, he was there for every question I had and answered it in detail. He was able to help with everything even when I thought it wasn't going to work. he still had the positive attitude and was able to make it happen! Thanks again man appreciate all your help.

Juan is always helpful when I take my car in and always ask if there is anything else he can help with. Juan is also my service advisor and would definitely recommend him to anyone

I had to bring my Ram 2500 in for some issues it was having. After making an appointment to have it looked at and getting it towed there, I was told it wouldn't get looked at for at least a week. I was upset to say the least. But Tony Durazo came thru for me!! He had it looked at, fixed and ready to be picked up within 24 hours of it arriving there. Very happy with the end result!

I went in for a routine oil change and tire rotation. It was recommended that I get my 30,000 mile check up. I told the gentleman that I didn't have enough money to do the 2 check ups but that I would do one. He didn't try to force me to get the 2nd one, which I greatly appreciate. Then I forgot that I was able to get clear coat for free with the purchase of my car. He put it right in. I was only there for 3 hours to get all of that work done on a saturday morning that was very busy. The gentleman that was helping me also kept coming out to let me know the status of my car. I was only there for 3 hours to get all of that work done on a saturday morning that was very busy. Very impressed with the service.

Very friendly staff. Unfortunately I didn't get the complimentary car wash as promised even though it was on the paperwork. That would have made it 5 stars.

Lisa Beatty and her mechanic made what was a very intricate and laboring install seem like a breeze. She always does right by us!

Sam was great . On our 2014 2500 dodge ram . The def pump was going out. Got us in and out was able to get us a company rental.. thanks to Sam we had a great time here in Tucson. Back to home in Colorado.

Worked with Bryan Douglas he was awesome priced a lot of different options on several trucks before ordering got exactly what I wanted would recommend them if your looking for a vehicle. I ll be back if I m in the market

I asked them to check my license plate lamp cuz it was out and they did not even check it

We found a truck on their website and within a day we owned it, even despite being out of state. They handled everything and made it a complete breeze doing business with them! I still can t believe how hassle free and easy our experience with them was! 100% recommend and we will be back to buy our next vehicle with them.

For as much traffic this day service was fast as can be expected, 2 hours

Dealership needs to enforce mask policy, customer came into service representative area which has close quarters without a mask and his wife, even representative who helped him had her mask lowered

Customer was not asked to wear a mask

For a no mask policy it is not enforced

Service department what is very friendly, attentive , got my truck back to me very quickly with all the repairs completed.

Provided transportation. Repairs completed timely.

Super service the person who attended me is Sergio Cervantes is very professional and I just got happy from there they made me very good deal with my RAM 2017 delighted thank you!

Was overcharged for service, I am a Chrysler retire and as such I receive a discount on parts also I had a coupon from Larry Miller for $25. I was not given the employee discount nor the $25 coupon. I have been trying for over a month to get a credit for the over charge with no success. Probably will not be back and will not buy a new vehicle from Larry Miller.

I had to wait 3 hours for an oil change. That is absolutely absurd!!!!! As soon as my contract with you is up I am gone. Would NEVER refer to you EVER!!!!!

The two hour service took a little over three hours but work was satisfactory and waiting area very nice. Kellie did everything possible to make the visit pleasant and comfortable. Will return for future work. Thx. Dennis

We bought a car from them they advertised as family friendly and safe. Within 30 days it was in the shop, and 3 more times within 6 months. We brought it in to trade it in and were given a new car, promised that it would go through. And surprise! YoYo financing tactics and being told we have to resign the contract. It's not quite the same price or payments we agreed upon. Nobody ever calls you back, appointments are pointless since you end up waiting anyway. Stay away from these scam artists.

EDIT 8/22/2017

Called the number that the "General manager" posted below. i got two front-desk people, waited on hold for about 9 minutes. and then hung up on. nobody ever came back. Thanks for nothing.

Eric, the service manager, and Todd were amazing to work with and got my truck fixed up in no time.

Lisa Beaty is the best service adviser at Larry H. Miller Dodge.

Came in to check out the cars and to my luch they closed early without any notice and supposedly they close at 9pm. I had to look for someone to ask. This isn't fair!

Left truck for a recall issue, unrelated to the engine.
Told by text that my truck's check engine light was on and did I want this diagnosed for $130. I did not see the check engine light on when I left the truck nor was it on after I picked it up.

Very pleasant experience especially since I hate the entire car buying process. Did not drive away in a new car but will definitely consider going back when I am ready.

Kelly was awesome! She went above and beyond to explain my service, contract and options for future visits. A pleasant wait for my general maintenance and out when estimated! Kelly was a bright spot in my day! Thank you for such attentive service!

Oil change and tire rotation was done in an hour like they told me

Sales representative was informative and impressive.

My friend talk to a salesman, told them what she wanted to buy if she qualified for a loan, once she got there she was given another salesman, told she could look at the another truck which she didn't want! Wasn't listened to, told the man not to do a credit check, which he did do! All in all a bad experience for going to hot Tucson! Not again, thank you!

Our sales associate was very nice, explained everything well, worked hard to get us approved with financing and took care of all the little details very well, his name was Dylan. The finance manager Chris also was amazingly efficient. The entire process was very smooth start to finish, despite us less than perfect credit. They got us into a beautiful new Dodge Ram truck for my hubby, who deserves it greatly. Happy Father's Day to all the Dads out there, and others that take the place of dads too..

I usually walk into a car dealership thinking that I'm inevitably going to leave disappointed, chafed, or just plain angry. This especially applied to the few other local dealerships I visited during the course of my search for a new car. LHM Dodge Ram Tucson, however, was a totally different experience. I truly felt like everyone there valued my business, from my salesmen Brendan (Shoes) Mosley and Ryan Smith, to the managers, to the finance department...absolutely everyone was awesome! Laid back, reasonable, and they worked hard to get me into the car I really wanted. I even got a great deal, and the process was the fastest I've ever experienced. I will definitely return for service on my new Dart, and recommend anyone looking for a Dodge or Ram give this dealer a shot.

My service advisor was courteous and the work done was quick and thorough.

I had many bad experiences at Larry H. Miller jeep. The worst customer service I have ever experienced. NOT the case at Larry H. Miller dodge. I have never felt more welcome at a dealership. Kelly is amazing I will never take any of my vehicles anywhere else. Thank all of you so much. Top notch service!!!

Naturally I researched my choice of car since I was deciding it'd be my final car to drive for a good long while. Picked myself up a Challenger 5.7L Hemi. I'm telling you if you buy a car from here request Nick cause that man knows his stuff! I did thorough research but still was given a walk through and learned additional features of the car. I know this isn't the norm but through our chat I admitted I have a problem managing money and Nick introduced me to helpful saving tips he used and found helpful and also gave me advice to cheaper ways to upgrade my car in the future if I so wanted. After implementing I have found managing the car budget easier than my first car. Like I said not the norm but that's a great relationship builder I've never had between consumer and salesman. You can tell they honestly care and just don't wanna put you in something and kick you out the door.

A few months later I got into an accident and was back shopping for the car that had saved my life with the incredible air bag system that I hadn't known about until Nick did the walkthrough. I upgraded to a 6.4L Scat Pack and have been COMPLETELY satisfied since. Wait time can be long for servicing but nothing a little plan ahead can't ease for you. I definitely recommend this dealership and have been telling all my friends if you want a dodge... I got the fam that'll hold ya down! Thanks guys!! You're all the best!!

Kellie from services was great! She was very helpful! Will be returning !

Kellie is an exemplary example of a wonderful employee. She goes above and beyond and I couldn t have asked for a better experience.

Great customer service. They kept me informed throughout the entire process. They were awesome. I was not sure when I first came in since it was my first time there, but now I am reassured and will use them again without a doubt. Great great great customer service!

Todd the customer service agent in the repairs department. Did not listen again. I retold him we only have one automobile and so need to know approximately how long the repairs will take. He said he would call me by 2. I dropped my Dodge off at 8:30 he did not call or text. I was not offered a loaner car. I had to have my kids walk home from school. I tried calling the service department to ask Todd if they would have my SUV fixed by 5. No one answered the phone multiple times I called and my husband called. My husband got ahold of them around 5:40 and they said Todd was busy and would call back by COB. Todd never called my husband called the next morning they said they were busy and didn t get to our SUV yesterday they would start on it and finish before 6 P.M. still no loaner vehicle was offered. This establishment is unprofessional! They don t have the decency to call you with an update or return calls. I had to cancel plans because of their lack of professionalism.

I took my Ram in to have some warranty work done and Nick and Gilbert did an outstanding job of taking care of that and a couple of other items.

An excellent experience. Zero stress or pressure. They rook my input and located EXACTLY what i wanted. Great price and customer service before and after the sale was very professional. I am very happy with the experience.

Todd and Cheyenne are wonderful to work with. I would NOT recommend either jeep service in Tucson but Larry has genuine parts. Ask for Todd!!!!!

This dealership is the worst Larry Miller one i have been too. They scammed me in my contract by giving me a totally different bank than I signed up with. Told them I wanted a local bank so I can go pay in person, and the manager dude told me "you dont need that". Excuse me for having a preference. He was so condescending and belittled me and my mother telling us what we do and do not need. Like. Who do u think you are? I'm the customer. Customer is always right. I took a video of him arguing with us and have posted it to many places. On top of that my salesman to begin with lied and promised me all these things they would do for me in regards to fixing my used truck. He only put 1 our of 3 things on the contract. Go figure scam artists. I fought and argued with Brooke and some mexican manager dude (ugh) and after 3 weeks, things finally got fixed, but I had to wait 5 hours for 3 little things to be finished. I was told it should take no more than 2 hours. Also, i had a lot of return phone call promises by Brooke that were never followed through. I had to do all of the calling and it was so tedious. When you say I'm gonna call you right back in 5 to 10 min, you best call me back or I will keep calling the dealership until you answer. I was already lied to, scammed, and tricked. I will never shop here again for a vehicle. And I highly recommend to just go to Chevy or Jim Click.

I believe both Lisa Beatty and Charles Fisher went beyond what was needed during both of my visits.

Excellent service Kelly and outstanding service advisor. Service was completed in record time

I left 1 star because there is no zero stars.
This dealer is a rip-off. They charged me for work that wasn t done, twice. Took it in for the same problem both times and was told that there was a different cause both times.
Went to another shop and they fixed it first time in.

Horrible service from begging to end. Submitted longer post through on-line survey. Please reference for more detail.

Well the financial management people at Larry h Miller in Tucson are some incredibly apithatic people , singing the dotted line and driving away just to tell them a few days later that we need more money, or the deals off , you know what you made the deal that s on you , How do you sleep at night knowing you did that to someone , don t finance anything with these asswholes

Terrible Service. I brought my truck to the same Dealership I purchased from for a simple oil change. The next morning I found oil leaking on the driveway. I figured it was probably some residual that didn t get cleaned up, so to be sure I crawled under my truck and discovered they had left the old oil filter laying upside down on top of the steering rack. I will not be a return customer, as every time you try to call to speak to someone they are to busy, and don t return your call. This is another one of the long laundry list of other problems I ve had with there Service Department on other visits. Very disappointed.

Excellent customer service! Unfortunately, I had something fixed, which cost $1,2000. It was the wrong part that needed to be fixed. I was offered an opportunity to purchase the right part for approximately $1,000. Needless, to say I was not expecting that expense and my car is still not fixed. Yet, I have a new part (that I did not need) with a two year warrantly. Now I am broke and my car is not fixed.

Lisa is amazing! She's the reason I own this car & I will only buy whatever brand she services.

One person in front of me at the parts desk when I got here..... took them 1 and 1/2 hours to see me because the one guy running the desk just kept answering calls and never even tried to reassure anyone in line that he would be with them shortly. Horrible customer service.

Had a recall mailed to me the day before for front steering link. Called and they scheduled me to bring it in the very next day. I live 75 miles away, drove in and after 1 hour ( which was good) they said FCA, decided it did not need to be fixed. FCA s problem, right.

THANK YOU! It was a fast and smooth transaction. I would recommend this dealership to anyone wanting to purchase their NEW Dodge or Ram. I love my 2015 Challenger
i bought from Larry H. Miller, Tucson .. Best Deals in Arizona!!! Go see Manny Tellez!!

Vince Camacho was the best guy I ve ever bought a vehicle from. He went above and beyond every expectation and even came in on his day off to get me in my new truck. Fair deal on a new Ram with expert service. Ryan was very organized and experienced on the paperwork side which made the entire process enjoyable.

They have a problem with not making sure they have a technician available to do the certain types of work on vehicles. I was turned away from my appointments after driving across town to this facility just to be told "i am sorry we dont have a technician here that can do that type of work" when i had an appointment for this work and this happened multiple times. The service advisors were polite at least.