Been resident for over 1.5 years, they never reply to my email about my complaint and request. They still haven't got back to my Emails I sent out six months ago.
Lapham, if you see this, plz contact me and we can talk about the rating.
Joan from this company is simply the best. She responds quickly to emails and is very accommodating. Last year, my roommate and I had to cancel our lease due to our school semester becoming completely online (so we did not need to live near campus). We were able to cancel without penalty. This year, I tried contacting her about the availability of units and she was able to offer us a unit that was within our price range. She is so helpful in providing us with all the information we need, and we never stumbled upon any problems with the application process. Joan is constantly willing to help us out, and my roommates and I very much appreciate that. Simply put, the service is amazing.
Joan is amazing and so considerate. I highly recommend working with her and this company!
Consider renting from another company. They neglect building repairs. It has been many, many months since the building callbox at 1459 MacArthur Blvd has been broken. Who knows how long they are going to leave it as is.
Very professional company with good communication.
I had a situation where I got mugged on the block (not their fault at all, just bad luck) and they were very kind and gracious in letting me break my lease with no penalty and my full deposit refund.
Grateful, Lapham.
Best property management company I ve had in the 6+ years I ve been renting apartments.
Lapham took over management of our apartment complex late last year. I expected a nightmare when dealing with the new management . I was wrong and so surprised about it.
They turned out to be extremely responsive and on top of everything. We had an issue with our rent payment during their first month handling things and they were able to correct our account as soon as we called them.
We moved away from Oakland about a month ago and had to break our lease. Lapham was so understanding and supportive. They were able to give us a break on additional fees and rent for the time we were not occupying the space. They made our move-out process during quarantine as easy as we could have hoped for.
Thank you!
All they care about is raising rent The property manager runs the other way if he see you coming his was The maintenance person has broken English Itand has a bad attitude The perimeter of the building is trash all over the place.
They may be the worst housing company I ve talked to over the phone. Any time I ve called they do their best to end the conversation as soon as possible without even giving help. Half the times I ve called they haven t even answered. Also they are not very responsive once you turn in the housing application which can be very stressful. If you can avoid calling them it s in your best interest because they won t help you!
Had a few unpleasant interactions here. Wouldn't recommend it.
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