I came in without an appointment - Evan was able to fit me in for service, handle a recall and get me a loaner for a couple of days. Will definitely be shopping here for my next car. Nice to have Jaguar back in the neighborhood.
Best experience I have ever had purchasing an automobile. Denis Collins was professional, knowledgeable and honest. He made the process very easy and hassle free.
I had a great experience, everyone was very friendly and helpful
Thus far, a really bad experience. Have tried to reach someone live for two full days (in any department!) to no avail. I have bought a variety of Land Rovers from several dealers over the years - haven't had this much difficulty before.
Great people here, appreciate everyone s time and help!
3 years ago when I leased my Evoque, I had a fantastic experience here. Michael was so knowledgeable and patient, and gave me a fantastic deal! So, when that lease was up, I knew I wanted to come right back to LR South Bay. It was another great experience this time around! They had great cars in stock, and Michael and his co-workers were very good about explaining all the different options. As a single woman, I felt like they listened to me, answered my questions well, and gave me the same deal they would have given me if I had been there with my dad/husband/brother. I would absolutely recommend this dealership, and especially Michael!
So I gave them one star because when I bought a car from them. The car broke down 2 days later. I was stuck on the side of road and they wouldn t do nothing for me. The warranty didn t even take effect yet, so I had to come out of pocket $300 to a shop.
When I called them a manager named Bill just gave me the shoulder and pretty much said their was nothing they could do.
If you are in the market for a land rover, look no further Liz Malone at south bay land rover is your sales associate. She is remarkably professional and she will ensure you are satisfied every step of the way. She will not waste your time, which is extremely valuable. I highly recommend that your go to see Liz experience service commensurate your expectations.
I brought my car in to South Bay after having major service issues with Hornburg Santa Monica (where I purchased my vehicle) and South Bay Land Rover was absolutely amazing! Jesse was my service manager and he is so wonderful and keeps in touch every step of the way. It was a flawless process from drop off to pick up and I was given a brand new Discovery while my car was there being serviced. I will always bring my car to South Bay Land Rover and when I am ready to trade it in, I will be sure to only deal with South Bay as well. It is worth the trip to receive such excellent customer service and have your vehicle properly taken care of! Thank you.
Excellent and professional service. From the time my wife and I entered the dealership until we drove off with our lovely car was nothing but perfection. Kudos to Liz and the finance guy , I believe his name was Andy.
I will definitely recommend this dealership to all my friends.
Great service with no notice! They helped us immensely when our car was experiencing a software issue. They had a loaner car waiting for us when we brought the car in and had our car ready in less than 24 hours. Nate in Service was superb!!
I could not be any happier than i am with my new range rover evoque. The folks at this land rover dealership were great. They were quick to respond, met my ambitiousness and worked me a deal that was nearly impossible to get any where else on this planet. Thanks guys. my best to you all. Troy Lair
Upon reaching home the first night the right side brakes were squeaking (seems like I shouldn t have to worry about replacing the brakes just after purchasing the car). The following morning when I turned on the car I got the warning message check engine and almost every day since. When I went to use the windshield wiper fluid, imagine my surprise when there was NO fluid in the front system....good I guess for going in reverse but not for cleaning the front windshield. It makes me concerned that the system doesn t work at all.
I also think that the audio system should be checked as there were some very odd/inappropriate songs that my daughter and I found that appear to be uploaded by the previous owner.
Also since I was told repeatedly that we would be contacted by the windshield repair company within the next week to fix the nik in the glass it is disappointing to know that it has been two weeks and no contact.
Shawni Young is the best. She did everything she could to find me the car I wanted.
If you want to buy a Land Rover/Range Rover go to South Bay Land Rover and see Shawni.
Syed is wonderful and very responsive! He helped to make the car buying experience wonderful and fast - thank you Syed! The team at this dealership is top notch and treat customers with all the service we deserve.
As for my car, it is AMAZING! I have enjoyed every second of the driving experience. If you have never driven a Tesla.....you should!
Thank you Bill, T.C for helping me good decision and David for easy & quick documentation.
I am so extremely unhappy with the lack of quality service I experienced and the damage done to my 2005 Range Rover HSE while at Land Rover South Bay. My vehicle was returned to me with more than 5 severe issues that have never been an issue ever before! I had to repair the damages that arose from the vehicle being AT Land Rover South Bay at another auto shop that specializes in only Land Rover repairs. Not to my surprise, the approximate $3,000 repair Land Rover South Bay (Jesse) estimated and ALL of the new sudden problems after visiting the dealership were from a blown and loose fuse!! Whether the mechanic that worked on my vehicle directly did this and worked independently to loosen/swap out these fuses or if this was yet another attempt at a calculated plan between several of LRSB employees; it completely disgusts me that the GM of Land Rover South Bay (Terashita) chose to stand by employees/mechanics that are altering vehicles in order to generate ongoing or unneeded repairs. Perhaps this malice action was performed and I was targeted STRICTLY because of my gender and/or age and possibly my race due this being a male dominated automotive setting.
I paid $180 for a diagnostic and upon picking up my vehicle I never received anything except a monetary receipt day of pick up -- until we demanded the actually diagnostic paperwork magically "found" the next day and after receiving the car back with several damages. It is UNACCEPTABLE to pay for a service estimate and to receive my car in an impaired condition than it was brought in.
Jesse, lied directly to my face when I returned to the dealership moments later after driving off in my vehicle and discovered the new issues. When I questioned did a mechanic forget to connect anything in the vehicle while assessing, he stated in person the only thing that was done was a computer read out/diagnostic. Unfortunately for me, that was a lie because over the phone before scheduled pick up, they made sure to inform me to give ample time before I return the loaner vehicle so "they could put it [my vehicle] back together." That is directly how my fuses were swapped to trigger the snowball of sudden electrical issues. That is WRONG and I have uncovered the deceitful practices taking place at Land Rover South Bay.
In the very least, I received my money back for the diagnostic, new problems, the lack of care, ethics, and service that I was NOT provided however not even including the additional out of pocket costs to repair the new electrical damages no thanks to yo. What an extreme disservice Land Rover South Bay is doing to their customers and not treating them with the respect and quality customer service the luxury brand of Land Rover is known for and stands by!
Attempts to correct the situation was an until battle therefore, I am continuing with my formal complaints to the Better Business Bureau, Land Rover Customer Service Center UK, National Automobile Dealer Association and others. I know I am not the only young female that has been victim to such deceitful antics and I will get to to bottom of this by noticing every association, cooperation, organization, media outlets, and more that I can find to shed light on this dirty practice that is ongoing at Land Rover South Bay.
Above all and what was yet another failed realization is how my safety was jeopardized after my vehicle was left and altered in your care.
Lastly lastly lastly, stop sending me flyers in the mail. I hate this dealership and wish I had a fireplace to burn all of the flyers you litter my mailbox with. (Only since unsubscribing constantly seems to do nothing but encourage more flyers.)
Great service. Well done, Nathan. (Service Advisor)
their management showed a devotional attitude.to the clients In all aspects .
An enjoyable experience .
Service Department ,
I had an excellent experience with all the employees I dealt with especially
JUAN REYES service adviser . Polite , knowledge & fair !!!
Pass the WORD I WILL TOO !
I was able to get my roof rack and Apple car play installed without any hassle. Evan was responsive to any concern or question I had.
Overall a very nice car buying experience. Our salesman found the car we were looking for and was not pushy at all.
Very great experience with Shawni Young. She was a great sales associate and has impressed us every step of the way. She is very thorough and straight forward! Everything you would like in a sales person when purchasing or leasing a vehicle. She is very helpful and will keep you informed. She is very bright and very easy to work with. Loved our experience with her! Request for her when in search for a Land Rover or used vehicle! You will not regret it!
Syed @ Land Rover / Jaguar took care of me. He didnt pressure me at all, let me do everything at my pace and let me keep control of sale. I am always hesitant to buy Used from Dealerships, but they made me feel good about it, so crossing Fingers the car is all good! Only thing that I hate, is how long it takes to do paperwork,etc - was there 4 hours - has to be better/ Faster way...
Thanks Guys - i`d buy from them again!
great, hassle free experience! Jeremy found the perfect car for me and made the experience headache free..i highly recommend Land Rover South Bay and Jeremy Richardson as your sales representative!
We had a great experience with Jeremy and Dave at Land Rover South Bay, They were both professional, knowledgeable and never pushy. We would definitely shop their again.
Everything was 5 star except the 4 day delay because their internet was down. That wasted a significant amount of my time. For others, not having their vehicle could have been very compromising. They should have a contingency plan for such events. My iPace was there, they had the part, and could not proceed because the internet was required to initiate the repair! Any business should be able to continue operations through use of a hot spot or other internet connection as a back up.
Excellent service from the sales and finance department. Very easy transaction and professional dealership! Highly recommend!
Jeremy was very helpful, honest and straightforward. He went "Above and Beyond" (not just a motto) to help us get the Land Rover Discovery that we wanted!
WILL AND THE CREW ARE THE ONLY RANGE ROVER DEALERSHIP THAT IS NICE TO DEAL WITH. THEY HAVE ALL THE HARD TO FIND RANGE ROVERS.
Excellent experience. Timely notification of upcoming appt. Completion of work in allotted time frame. Would have appreciated a "complimentary car wash/rinse and tire check. Having those two additional items done would have made the service "outstanding".
What a wonderful experience!! From the beginning of the sale with TC Collins to finance department with Jin Cho. Everyone was a class act!! They have earned a new client for life!!!
The service department is absolutely fabulous! I work with Nate, who is amazing, but all the guys working there are excellent. Customer service it top notch and they will go out of their way to accommodate you. The complimentary wash and pick up/drop off are examples of how they go above and beyond. I've been to other service departments and this is #1 by far!!!
Excellent service but recall issue with seat belts was not addressed
DANIELLE WAS AMAZING AND SHE MADE IT HAPPEN AND DID NOT GIVE UP ASK FOR HER.
Staff could of been a bit more courteous. Next visit I d like another service advisor other than Jolie.
You pay for what you get. Awesome service every time.
I had the most incredible car buying experience at Land Rover South Bay today. Lana Fallah was absolutely incredible in holding my (sweaty) hands throughout the entire process. She s kind, non-pushy, honest, and was committed to getting me into the car of my dreams. Thank you Lana for such a wonderful experience
Great team! Michael Auteri is very professional and provides outstanding customer service.
Customer's satisfaction is his priority and the dealership takes every step to help us make the deal.
Michael always kept me updated by emails and phone calls as I was expecting desired vehicle to arrive to South Bay Land Rover. Nice person, very knowledgeable.
Also, I'd like to mention and recommend manager Vartan (I hope I remembered his name correctly). Very kind and intelligent gentleman, whose advice helped me a lot. After deal was made he even gave me not cheap gift, AFTER I got my car already.
First time at this location since they moved from Redondo Beach.
Arrived at the Parts Counter, middle aged guy helped me, he was polite and knowable. While he went into the back to retrieve my items, I asked the other person working the Parts Counter(mid 20's Hispanic girl no name tag) about the price of a license plate frame. She replies "I don't know I think $120". She made absolutely no effort to find the price for me and kept on doing whatever she was doing.
The guy brings my items out and the girl has to check me out. I insert my credit card into the reader, I tell her it's a credit card and I do not have a pin, she replies "I don't know I think you still have to enter a pin"
Please enlighten me on what is the point of having employee's who apparently dont know anything and do not make any type of effort to find the answer?
Very frustrating as a customer.
Please do better Land Rover South Bay Parts Department.
Jennifer in internet sales was very easy to work with. HELL of a deal! What a great person that will get you what you want with in reason! Kudos to Auto Nation for hiring a great sales person. She should be promoted! If anyone what s a great deal go to Jennifer ASAP!
They go the extra mile to find what you looking for and to make sure you are completely satisfied with your new car. I highly recommend, may sure you visit Land Rover South Bay
Receptionist had the personality of a cardboard box. Didn t seem interested in selling me a car.
Michael was very helpful with finding me the exact model I wanted!
Great service
They keep it simple and get it done right.
Nate in the service dept is on it and makes it painless. Loaner cars are a huge bonous too!
Have only had positive experiences!
Terrible experience. I've never had so much difficulty with the purchasing process of a car. My loan was approved and the paperwork was sent in last week. I recieved the car a few days after with no registration. I was told originally it was a issue with my bank releasing the funds to process the registration. I called my bank and they informed me funds were released immediately. The dealership changed their story and is telling me it's a problem with their third party vendor that processes the registration. The communication at this dealership is terrible. My calls are rarely returned and promise to call me back when I do get them on the phone but do not deliver. The amount of time this has taken and stress it has caused me is unbelievable. Do not buy a car from South Bay Land Rover.
Land Rover are the Jaguars of SUVS. Why not buy a Yugo? It will run longer.
Many issues that lead to disappointing visit: 1) appointment time was changed from phone discussion to establish appt, 2) Car was not touched for 2 days and took 4 days to complete versus 1-2 days needed, 3) Service rep did not call back with updates as promised, 4) One issue reported for service was not addressed nor reported upon (staining of outside rubber window seals) and is still not complete, and 5) reported issue with phone contacts synching with car, service rep said they couldn't find solution and gave me customer service number to try to get more help; when I called that number I was told that the service dept should be addressing the issue and they had no means to help me; issue is still not complete.
Unsatisfactory levels of service.
I have been waiting to get a quote from this dealer for 3 weeks now and no one is getting back to me with concret numbers. For such a luxury brand so disappointing! worst service ever! Maybe a sign to get a Tesla!
I had a wonderful experience, especially working with the Internet Director, Liz Malone!
1st time here.. My service rep was very kind and knowledgable .. My car was ready same day. They gave me a free loaner (it's a tiny land rover) I'm used to a BIG car so I was glad to be out of it .. Rental car peeps are very nice ... I have a few cars I wish all the service places were like this one this might be a small service station but it's definitely returnable
My new Jaguar Epace was damaged by my garage door and Land Rover Southbay took excellent care of me and my car. Evan is the best, he delivers 5 Star customer service. I now live 40 miles from LRSB, but their service is worth the drive!
The car is better than I had expected and very informative finance department and not pushy. Great experience
Great experience getting my car serviced! Nathan helped to get my car in and out of there quickly and was very clear in what needed to be done. Very helpful for someone with a busy schedule. Awesome job!
Good and reliable service....and the issue was fixed promptly. In the meantime, I was supplied with a nice/new loaner vehicle. The only downside was the long wait for the appointment, but the repair/resolution was not urgent...so it was fine.
If you are interested in meeting an awesome, easy-going and genuine sales person, Ask for Michael A!!! He made my purchase experience very comfortable and accommodated to all my requests and needs. He is completely hassle-free and no pressures! Thank you Michael A. for a pleasant experience!
Nate is probably the best service advisor I have ever dealt with. He is helpful, honest and understands the inconvenience associated with getting your auto repaired.
Range Rover South Bay never dissapoints!
Our service appointment was handled smoothly, professionally and with utmost care. Thank you Jesse!!!
Everything went smoothly at first. I purchased from long distance without viewing the vehicle except the online pictures. The salesman was always responsive as was the finance department, at first. The car came with ONLY one key and NO MANUAL and then when the car was delivered I found that it was hidden from me that the front fender valance had two large scrapes which were never mentioned to me. As soon as the purchase was completed, getting a response from Land Rover South Bay was like pulling teeth. I got the estimate they requested and they promised to FedEx the small repair costs to the scrapes immediately. 2 weeks later....NOTHING. I call and the business office conveniently LOSES the estimate. I re-fax and still have not received the check even though I have already made TWO (2) payments on the vehicle. They were not completely honest with me although the salesman told me the car was gorgeous and they had done a thorough check of the car before listing it (how would you miss two big gouging scratches if you were thorough) and then they make the customer DISAPPEAR the moment they have received their funding and have nothing more to sell or make off of you. The cars they sell are beautiful but beware of the vultures that Land Rover South Bay has lurking. I cannot highly recommend this place because of these issues of what I feel was dishonesty and I STILL have not received the small reimbursement for the damage that was never reported to me in the first place to have fixed. Shame on Land Rover South Bay!
Always professional and always do the job right. Not cheap, but you get what you pay for.
Buying from Land Rover South Bay was an excellent experience. The salesman Michael Auteri, was honest and up front about the used 4runner we purchased. He was professional and helpful, despite the fact that we weren't buying a new Land Rover. He genuinely had our best interest in mind, which is a rare trait in a car salesman. I would not hesitate to shop there again.
Jeremy couldn't do enough to help me find the right car. It was by far the best experience I've had leasing a car. If you're looking for someone who is attentive, respectful, patient and genuinely happy to help you then ask for Jeremy. Everyone at the dealership was kind and courteous. I'd give them more stars if I could. Thank you Jeremy and Land RoverSouth.
When I left my XF at Jaguar So. Bay for the 2018 annual service and a coolant leak problem. I was unable to get the service dept. to tell me how long this would take, phone calls were not returned. After 10 days I drove to the dealership to find out and nobody could tell me where the car was. Eventually the vehicle was located and I was assured that the work was completed. Later I found that the annual service had not been performed.
I next delivered the car to Jag. So. Bay Jan. 2 2020 because the TPMS warning stayed on when tire pressures were at the correct pressure. A replacement sensor should take 2 to 3 hours to install. Again my phone calls were not returned. After a week I was informed that the problem could not be duplicated. [It had been on for 2 weeks.] There is no receptionist to answer phones just a message saying press 1, 2 or 3, none of which elicit a return call. Another visit in person and nobody could name the service or general mgrs to help me. But I was able to speak with Dale Moody, tech, who apparently fixed the problem a week earlier. First class guy. Why did I have to find this out for myself and avoid all the frustration?
Service Manager Nate and Lead Master Mechanic Duc provided the highest level of customer service imaginable and are incredibly responsive. I brought the truck in for a warranty repair, the issue was diagnosed, the part was ordered and repaired within 24 hrs. They are truly a talented group of individuals who offer exceptional and honest service. It takes knowledge and experience in order for them to have my car back in my possession within one day. I highly recommend Land Rover South Bay - Service to anyone who is looking to have their Land Rover serviced/repaired. Ask for Nate and Duc!
Service was above and beyond my expectations. Thank You Juan for your honesty and excellent customer service. I took my truck in to fix an issue that others were unable to figure out. Land Rover SouthBay
This is the absolute best dealership ever. The staff is courteous and helpful, always going the extra mile. Plus it's a beautiful place. I actually travel a far distance to go to them rather than the dealership closer to me.
I got my new lease from Jacob at Land Rover South Bay. Jacob is super helpful person. He provided me the car and options plan that just fits me. Highly recommend to look for Jacob if you are market for your next car.
Awesome experience working with the team at LR South Bay. Misko and David, in particular, were excellent to work with. No pressure, just genuinely looking to make a deal/compromise that works for everyone. Will definitely come back for future LR purchases and will recommend to others!
great dealership. We ran into some unforeseen issues, but the dealership is still continuing to work with me and get through them. Salesperson Jennifer is great, and is still continuing to keep in contact to ensure my satisfaction.
If you are in the market to buy ur next new ur used car do visit Land Rover South Bay.
I have purchased a lots of cars, but this was a one time experience.
Nathaniel Hill was my sales guy. What a chap.
Did not feel any pressure from start to finish. He even delivered the car to my house in HB. Thanks Mr. Hill.
Finance department was a tad slow tho.
It took minutes to like the car, however hours to pay for it ( there was no financing) I guess paperwork do take time.
Finance manager David is a very pleasing personality. Enjoyed working with him.
Danielle is the GSM and she was engaged in the transaction from the get go too
Wow! Talk about service.
I hope their AFTER SALES EXPERIENCE is same as this.
Im going in for a repair this car needed.
Stay tuned.
Our initial contact with Mike from Internet sales was fantastic. He was responsive and accommodated our schedule so we could see and test drive the car we were looking for. He passed us on to the Finance Dept and that was the end our great experience. We waited three hours in the waiting room to speak to a finance representative. After 3 hours, we were introduced to our rep and he told us he would be with us in 20 minutes . One hour later, we let Mike know that we had had enough and we were leaving. At that point, a different finance rep became available and after an hour of paperwork, we were done. I would understand that there would be a wait if the place were busy with customers, but they were not. There were more employees on site with nothing to do than there were customers. Another couple that was in the waiting room as long as we were, were still there when we left. Waiting 4 hours to speak to someone is unacceptable. We would never recommend this dealership.
Excellent experience at Land Rover. Very friendly and helpful Sales and Finance Staff!
I recently purchased a used 3-series BMW from Land Rover South Bay and I couldn't be happier about the entire transaction. I normally would choose the private party route to avoid the higher costs and pricing battles, but they had the exact model I had been looking for - and the price was very reasonable. They didn't accept my offer the first time around, but they called me back a week later and we were able to settle on a very decent price. The respect and professionalism of the sales staff is really what makes them stand out. They don't employ the sleazy sales tactics and they made me feel like they really appreciated my business and that they would be there for anything after the sale as well. I would highly recommend them to anyone.
An outstandingly perfect business transaction. I was made to feel like family.
Awesome experience buying a Rang Rover from here. They went the extra mile to find the suv I wanted and the buying experience was seriously no hassle.
Special thanks to Jin Cho, and Linda the GM. Jin took extra care when showing me the features of the car. I already feel like an expert.
Don t hesitate, if you want a great vehicle at a great price go there now. I shopped around and can t say enough about this dealership.
Thanks!
Excellent customer service!!
Thanks Will Vasher
They were completely reasonable about my cars electrical problems. Jaun was the best! Professional and courteous. I really appreciate them understanding my situation. Thank you!
Michael in Sales helped me through the process of purchasing a pre owned Range Rover Sport. He was knowledgeable and went out of his way to get me what I needed to feel comfortable making a purchase. David in Finance was extremely professional and thorough to ensure that the culmination of my car purchasing experience with Land Rover South Bay was extremely positive. I would definitely recommend them to my family and friends.
Misko was an awesome, honest salesman. While I did not think that I was ready to purchase a Range Rover he made it impossible not to. 5 stars for 5 star service!!
South Bay Land Rover provided me quick service and repair on my S-Type Jaguar. I definately recomended them.
From the moment I walked in South Bay Range Rover I was impressed with Michael Auteri, Master Sales Guide. He patiently and expertly explained the options before me as I considered buying a 2015 Range Rover Sport HSE. I told him the features I was looking for, he showed me the vehicle, we sat and talked about the purchase for more than a half-hour. I wasn t quite ready to buy at that moment; but as I was leaving they offered an additional incentive to purchase. I left, but I called a few days later and said I was ready if that same RRS was available. Michael said it was and that he would get it cleaned up and ready to go by the time I arrived. Once again, a completely satisfied with a pleasant experience from the moment I arrived until the transaction was completed. Michael thoroughly explained all of the features and functions of the Sport, he processed the paperwork efficiently, and handed me off to David Garcia, the Finance Manager. It was truly an excellent experience in meeting and talking with David. He was personable, professional, and authentic. Last Wednesday evening I drove home in my 2015 RRS HSE.
Our salesman, John, was a really friendly, non-pressure type person who really cared about what we wanted in a car and really made sure we were satisfied. We ended up buying a new Discovery Sport that handles really well and looks fantastic - grey & black. The entire team at the Southbay Land Rover really take care of you and they were completely open about their financing and we knew we got a good deal. It turned out that the Jeep Grand Cherokee doesn't have the re-buy value of a Land Rover, so the lease was actually a lot cheaper than a Jeep and I really love Land Rovers. We bought the car a few weeks ago and really love the whole experience. Thank you again for a great car.
Juan (and Jolie) were great. I was traveling and very busy. Juan got me in at a convenient time and serviced my Jaguar very quickly, with a smile. I've owned jaguars since 1976 and this is the best dealership. I followed up on an item later and they took care of it within 15 minutes.
Pierre, was a dream to work with! Got what needed to be done quickly and efficiently! Would recommend Land Rover South Bay to anyone looking to buy a Long Rover!
Everyone was friendly and helpful. They made the process seamless and easy. Thank you for making a situation I absolutely dreaded into a pleasant experience. You show room is lovely. Thanks again.
Daniel Ibarra is a great salesman, he is a great guy to work with. I really enjoy the new car and am very satisfied with this company.
landroversouthbay.com
