Lakeland Chrysler Jeep Dodge(Doherty motor group) Review

I really like this dealership. Frank Amatto was my technician and he was excellent. I definitely recommend him and the dealership!

Thank you Lakeland Chrysler ! I had called ahead of time asking about a particular vehicle, made an appointment and really didn t plan on leaving with one that day! However Randy, who was fantastic, found the perfect vehicle for me. He even got the price pretty close to what I had been hoping for. After the process, which was fairly quick and easy! I waited for my car as it was in another lot and during that time everyone made sure I was comfortable. Offering me beverages and snacks. I am truly ecstatic about my car and grateful for this experience. I definitely recommend them!

We had a written quote and drove 1.5 hours to purchase but they would not honor their written quote provided that same day. Update 3-10-2020 - received a call from the manager the and they honored the price and worked
with us. We are the proud and happy owners of a 2019 ram 500! Thank you Jason for making it right.

Excellent experience with this dealership. I was about to purchase somewhere else and they called on a truck that I had sent in an Inquiry about. Made me a better deal on a nicer truck! No hassle, all done over the phone, quick in and out signing of paperwork. Thanks again.

The coffee isn't very good. No sugar substitute. They should have free pop corn at the very least.

Was passing thru from PA, 2 dealers in Bradenton/Tampa said they were too busy to take me in their express, 2 others said the wait is heavy and unpredictable today. Saw Lakeland off I-4 enroute Orlando. Found access road in, was greeted cheerfully before I even shut motor off and the relationship stayed that quality from addressing my needs to competitive pricing. Crowded but organized car lot, staff are friendly, knowledgeable and seek answers if they are unsure of something. Would recomend

Carlos was my advisor and he took great care of my vehicle and got it back to me faster than expected. Thanks for the great service!

I had the best experience working with Val they drove my car I purchased a Mustang GT 2018 all the way down to South Florida car is as shown and I am completely happy with the help I received. Val hands-down is the best car salesman I ve dealt with ever.

Hercules and Amy T were absolutely lovely to work with. I was very well taken care of from the moment i entered the dealership till the moment i left! I could not recommend working with anyone in this dealership. Everyone was a pleasure to work with and made my first car buying expereince an absolute breeze!

We came into dealership today and greeted by a sales person who knows nothing about the gladiator. We saw a tan one and her words were so you are looking for a used vehicle. That is a trade in. We had done a lot o research and knew this was a new color that had just come out. We asked to see it and come back that was the general managers demo not a trade in. My husband asked several questions and she knew nothing. We left very disappointed with the sales person and that we needed to go to overflow lot to see the new gladiators.

Parts dept. April is awesome. No matter what I'm looking for, she can find it. Always smiling and very helpful.

Great customer service. Vehicle was in and out in what seemed to be a short period of time. Not pressure for additional services. Informed of upcoming services that will be needed.
Emily was awesome!

Andrew was our salesman, who sold us a 2020 Jeep Wrangler. This was our 2nd purchase with him and we recommend anyone visiting Lakeland Dodge to ask for him. He will do everything he can to get you the best deal possible as well as ensure a pleasant buying experience!

Thanks again, Andrew...we appreciate everything!

Thanks,
Chad & Gina Douglas

Not too happy with the process as of now. I dropped my Pacifica off at the service drive with 3 different issues. All warranty issues. I have requested a loaner veh until the repairs are completed. My service rep wants me to pick up the van wait for a part to bring it back then once completed have me take the van to the body shop to have the rust on the hood looked at. This process is very inconvenient for my wife and I. I have not had this experience at other dealerships. As of now I would not recommend this dealership to others.

I bought my 2015 jk from Richard Huggins at this dealer. the place was very professional from start to finish. the sales manager assisted at one point when I needed a little extra assistance and was a great help and very friendly. Richard got me a sweet deal on my trade and the purchase. highly recommend this place.

My experience was delightful. If you go here look for victor. Best salesman I have ever dealt with

I Recently purchased a vehicle from Lakeland Chrysler Dodge my sales girl was Amy an she did a amazing job no pressure what so ever I'm very pleased with my purchase also want to mention Mr Richard Young the general manager was very professional an even did a follow up to see if i was happy with my purchase.he's a great asset to the company ...I couldn't be happier...Thanks Lakeland chrysler...

Great to do business with. They made it so easy. Tyler Whitmoyer in sales very easy to deal with and friendly. Frank Diaz made financing a breeze. A big thank you.

Awesome, like always. Staff is very nice, and efficient in making sure all needs are taken care of. so glad I purchased my vehicle with them! Also, the cute service guy, Mitchell Bodle is very quick to get you're car care done fast and right! Thank you guys

They were great before I got truck after that worst service from sales manager and finance department if you buy there avoid Josh sales manger and definitely not with it in finance ask for Danny only person that helped me but my advice don't buy there my wife is easy for new challenger won't b buying it there go to Crystal River didge

The staff was extremely polite and knowledgeable and the office was very clean , thanks for the great deal

My daughter and I were met by a very pleasant salesman named Lou. He was professional, patient and honest. My daughter bought the vehicle without any pressure from Lou. He was a pleasure to work with throughout the purchasing process, and my daughter had a great experience buying her first car.

My family loves Lakeland CDJ! We just purchased our second vehicle from there. Skye and Richard are amazing! They answered all of our questions and were so helpful. They made the car buying experience quick and painless. We will definitely use them for all of our car needs.

Good customer service, fast oil change and friendly family atmosphere

My experience at Lakeland Dodge was wonderful. It was my first time buying a vehicle completely on my own and Chris Soto was fantastic! It's rare to find a dealership who's employees genuinely care about their customers and it's apparent this dealership does! Chris took the time to find a vehicle I would love and in a price range I would love. Walked out of there with a 2016 Charger SXT Plus and I couldn't be happier! Thank you for the help guys!

I was highly pressured to comment to a deal that day and have been bombarded by calls every scents

Plz do not go to this dealership. They make promises, lead you into believing you are approved you make the drive to their dealership and jump through all these hoops and....you get nothing but a dropped credit score!!!!

DANA!!!!! She has been my service adviser for about 4 years now! Constant and outstanding customer service will always bring me back here for any routine or emergency maintenance needs for my vehicle. She always treats me and my family, not only like the customer, but as family. She is my sole reason for returning to this dealership for services and as of recently the purchase of a new car. Her smile and her warm presents, can be felt throughout the establishment. If you are looking for a location or should I say an individual, that can meet or exceed your service needs. Please ask for Dana, at Lakeland Chrysler Dodge Jeep Ram.

Quick service! Qudos to Angela and Mitch and the gang in the quick service area!!

Went in to check out a car to only find out about their hidden reconditioning fee ...which was over $2,000 on a car listed for $14,000. Nowhere online was this fee even remotely mentioned. So imagine my surprise when my final price was over $19,000 for a car that was listed at $14,000. What a waste of time. They charge $1000 dealership fee and separate $200 fee for documents which they tell you that the DMV charges, however that is a fee they charge to submit your paperwork to the DMV. Of course separately from the actual cost of tag and title and tax. Staff is not knowledgeable on their inventory and management is rather rude and arrogant. BEWARE OF PLACES LIKE THIS AND DON T WASTE YOUR TIME THINKING THAT YOU WILL GET A REASONABLE DEAL HERE.

Unbelievable auto body shop. You will get your car fixed right and on time

Worst service experience. Quoted $12-1400 for complete rebuild of front axle. Then once i take it to them they want $4250 for a new axle. $1200 for a new computer (jeep ran great before taking it in and after getting it home). Dealer kept jeep for 4 days. GM and service manager refuse to return calls back to me. Would never let them touch anything i drive.

I DO NOT like to go to car dealerships! I dreaded coming here BUT, Ricardo was AWESOME!!! We needed a new car and looked on line. We found a car that we wanted to look at. Let me tell you, Ricardo made it soooo easy for us! I ve never dealt with a dealer who was so on top of things like he was!! So very greatful!!! He was So respectful, so accommodating! I would recommend him to anybody and I already have to my girlfriend. It was an hour drive but so very worth it!! If you need a car or looking to buy, please ask for Ricardo Arellaneda! I promise you you will not be disappointed!! Amy was our financial manager and she was awesome as well!! From the start on the phone to the finish at the dealership it was seamless! Take it from someone who can not stand going car shopping this is the place to go and Ricardo is the person to deal with!!
Thank you Ricardo and Amy!!!
Denise and Jeff

Start off by saying im not trying to be a pain in the butt, But I'm not happy. I've taken my wrangler in twice now for basically the same issue and one week later after my second visit now the wrangler is leaking oil!!! So not only an im unsatisfied with the work done from the dealer im also upset with Chrysler releasing such a horrible motor with nothing but issues. Im going to end up being a huge pain in the butt of some one doesn't step in and fix this. I don't want to worry about how long I have before it breaks down again. I have enough stress in my life already. Looks like the recent mechanic didn't tighten down the cover correctly and is seeping out the back.

They are professionals in their service department I have always been well taken of as well as any of my vehicles wish they would bring back 4 for 40 oil changes. They pick you up as well as take you home if need be I believe within 10 miles or so, coffee is always fresh and free waiting area spotless plus have a kid friendly waiting area.

Great service department! And mike is great in sales helped us with 2 cars!

I brought my Jeep here for routine maintenance - I asked the service advisor to include a detail service. I was told "Saturdays are not good for detailing." I then asked for shuttle service and was denied again. I entered the waiting room and noticed several people, both customers and employees either not wearing a mask or wearing it incorrectly. Due to COVID and the current pandemic - along with the signs on the doors requiring masks, I was completely shocked and extremely uncomfortable. I was forced to wait outside to ensure I was not putting myself in harms way while waiting inside the building. I provided this feedback directly to the dealership and requested that someone reach out to speak about my experience - no one called. Super disappointed and will not be renewing my Jeep lease at Lakeland Jeep.

We drove from Orlando to this dealership to see a truck for our business fleet that they had listed online. While taking a test drive I asked the salesman why this vehicle was priced less than other similar vehicles online. He said it was likely because of different trim levels. Once we got back to the dealership and had decided to possibly purchase the vehicle we discovered that the advertised price of the truck was false. When presented with paperwork there were thousands of dollars added to the price of the vehicle and labeled as fees, which at the end of the day were simply profits for the dealership. This should not be allowed. I would avoid this dealership. We will not be doing business with them ever again.

I have used their service department twice and service doesn't get much better than Dana. She was amazing dealing with the warranty company for me and saving me money on my out of pocket costs. Request her if you need service done seriously.

I recently had an issue that was deeply concerning to me, but Emily took care of my concerns quickly and professionally. Her help made my day! I was in and out of the Lakeland Dodge shop in no time and everything was great. Thanks Emily!

Best car buying experience I've had. I went in wanting to trade in my 2012 car - got a 2015 Jeep Wrangler. Randy was very helpful in finding the exact Jeep for me. Donna McCann also made the paperwork/finalization super easy. If you're looking to get a new or used Jeep with NO HASSLE - definitely check out these guys. They have a HUGE selection. My mom and step dad are looking to get new vehicles now at this location.

Cris Soto Great salesman friendly, very courteous and he did not use pressure tactics and I really liked that because and I have been to dealers where that was used and I just walk out he should do very well.I would recommend this dealer ship to anybody looking to buy a new Truck or car very friendly staff also.

I love this dealer I used it to have my truck fixed the day after I got rear end. I love the way it came out. and we also use the parts department ever day as I am a store manger for Goodyear and customer service is hi point for me. April is the best there by fare never drops the ball and bets everyone price no matter what brand or who it may be coming from.....

Very disappointed in this dealership. Worth maybe 1/2 a star rating, MY STORY is that I was inquiring about a focus RS for 1 week, this was before the hurricane IRMA. I got in touch with the sales rep that kept calling me. We negotiated and he said the car is there still available and since I was from out of state EVEN the sales rep was wanting to fly me out but we almost came to terms and advised me he would call me back 6pm my time an send me closer up photos. He never did and I had to email them for THEM TO LET ME KNOW IT WAS SOLE AT AUCTION THAT MORNING I TALKED TO HIM. There either liars or don't know there information enough, not professional dealership in my eyes would not recommend

If I could give a zero I would. Service department is terrible. This is the 3rd time my 2018 has been in shop. NEVER again will I buy a Chrysler product. I have had 3 rear ends put on my 2018 Jeep

Had a lift done on me JKU...looks awesome and rides great.... Pete in service and Shannon in parts are the best... thank you so much for everything you did...

Had an oil change and some maintenance done on my Jeep today and it was the most pleasant trip to a dealership I ve ever had. Everyone is so helpful and polite. Will recomend to anyone who needs service!!

Nice job Lacy thank you for your promptness and relentless efforts to get me in the truck I wanted

Erik was great so happy with the service and my car!!!!

WASTE OF TIME!

I drove over an hour to go see TWO vehicles that were listed for sale on their dealer website. I get to the, "Buisness", and I am greeted by a salesman. We go inside and go over what I'm interested in, which was a Jeep Grand Cherokee. He walked me out to the lot and puts me in front of three Grand Cherokees and says that looks to be all they have but there's another lot down the road. He doesn't tell me ANYTHING about the cars in front of me that I'm looking at; not their price, new/used, year, NOTHING. I then show him the vehicles online that I wanted to see and we go to the other lot to look for them with no luck.

Back to the dealership we go and I give him the stock numbers. He leaves for about 20 minutes then comes back to the table with a finance guy who again goes over the sheet with me about what I'm looking for. Before the finance guy leaves the table he asks me how the salesman was doing (as he was sitting across from me), which I thought was extremely unprofessional.

The finance guy leaves and comes back about 15 minutes later and tries to go over what I'm interested AGAIN. He finally tells me the vehicles that were listed on their website are no longer available and I leave after having wasted three hours of my life.

The next day I get an email from an online sales manager basically asking if I was still interested in the Jeep Grand Cherokee (oh, the one you don't even have?). I emailed her back telling her about my horrible experience and she said she would forward that information on to a manager. Here we are about four days later and I have to hear from a manager.

Worst service and dealership.

To the owner's reply about, "Selling your vehicles faster than you update your website", it's 2018 and a majority of people do their shopping ONLINE... why would you not update your websites as quickly as possible?

**Just a side note, I visited your, "Dealership", on Monday. It's now Friday and both vehicles are STILL listed on your website for sale and you are now the fourth employee to be aware about it; who knows how long they have actually been sold at this point.

Amazing customer service. Salesman Josh spent hours getting me a great deal on an amazing truck! Great atmosphere and all around very friendly business. Looking forward to my new purchase in the future with them!

Service is very bad. Waited 20 minutes to see a service tech only to be told they haven't had a chance to look at the vehicle. They have only had it for 3 days and now are estimating another 2 before they can tell us anything. We called twice and were hung up on. Very rude people.

Went in looking for a decent used SUV for my wife and was able to walk out with a brand new jeep compass the rate was a little high than what we would have liked but I can honestly say after buying two vehicles in prior years from competitors the folks at Lakeland Chrysler dodge jeep and ram are amazing they were kinda and did not try to push us into buying anything I'll definitely be doing business with them again in the future!!

I wanted to sell a vehicle. They assured me that they could beat the Carmax valuation. I drove an hour there and was informed that not only could they not do that but they didn't even have an appraiser on site. Total waste of my time!

If you are looking at a vehicle from this dealership you might want to ask what their fees are before you buy. I was quoted a $199 doc fee, a $799 some other fee, and a $1199 vehicle preparation fee. I took my business elsewhere.

I had a great car buying experience. Josh was very responsive with his emails. Brad was great during my sale and frank was very helpful with the finance! Thanks for my new Jeep!

Hercules was a pleasure to work with. He diligently worked to find the perfect vehicle for me even though it was not on the lot. Despite some changes in my desires, he worked hard to make me happy and he made sure I went home with what I wanted. I feel like he got me the best deal possible. Would buy from him again any time.

Best experience I ve ever had buying a car. I visited several dealers and I m so glad I drove across the state to Lakeland!

Jason, the GM, and Tyler, the most epic salesman, are the absolute best! Not only did they get the perfect truck for me, they delivered it TO MY HOUSE! Phenomenal people who understand the importance of taking care of people! Thank you all!

Very responsive, easy to work with, car priced as listed & quick to finish the entire sale. Will use this dealership again.

I got my oil changed and they had a excellent customer service. Will definitely go back.

VERY GOOD EXPERIENCE IN NEW CAR BUYING, SALESMAN RANDY GREAT

5 stars for the customer service and work done on my van. They fixed EVERYTHING! 3 stars for the price

First time weth new car good experience gave me a good deal.
Got treated well and afterwards also

Lakeland Dodge has not paid off our trade in vehicle and it has been over a month since our new vehicle was funded. Now I have another payment due and they charge me interest daily! Be Aware! We just got a response to take down our negative post. I will once someone will explain whos pays the interest on the loan for the last month of you having funding and not paying off the loan? And why it took over a month to pay off the trade in vehicle?

Read all..Terrible experience and I honestly will not recommend doing business with them

1 Location and place terrible
2 They are changing location so they money and ripping off people
3 internet sales trick (2 posts) the same jeep
4 Acessorieso they add to the jeep are 300% over value.. you can get them in Amazon for 30 bucks and they will charge you 300 for it
5 Manager didn't even show up.. just hide behind computer..
6 they just don't care

now in the 2016 I heard this lakeland jeep... dealership was own or manage by the same people of Orlando airport jeep ( I trade my 2005 TJ for a 2015 jku with them and the service was really good).. however everything was different with this people . I saw a 2016 rubicon and I have a 2015 rubicon.. with accesories ( I know you might be aware the accesories will not add much money to your vehicle.. but there is always an effort of the dealership to try to give you the best price they can afford.. and my jeep has a AEV suspension and jeep dealerships around the country will charge you around 3000 dollars for the jeep lift.. things like this will not only make your jeep look good but if you offroad you will need those extra inches. ) however they didn't even look at my jeep. They just grab the VIN number and close the door.



Well we go inside and Then they just put on the table and offer of 36000 thousand. And I told him is a Rubicon with 9200 miles.. basically new and with a lift that jeep dealerships around the country charge customer thousand of dollars for it. I was not expecting to get all the money for it but at least something and there answer was the computer value your jeep at 36 and we can't give you more.. ( you are delaing with people not machines.so dont pretend you are machine ) and I asked him how much I would need to pay for those 2 ones. And he told me 2500 plus al the dealer ships fees.. for the cheaper one and 4500 plus the dealer ship fees. And I told him that my jeep was impecable .. practically new..with seat covers .. light bar with switches in the left side of the dash perfectly install and by professional.. CB radio mounted with a center headconsole.. LED headlights lights and led tail lights. And the manager said 36 is all we can give.. right there in went on their only page and I saw they are selling a jeep 2015 WRANGLER with 20000 miles for 36 thousand ( the same price they are giving me for a rubicon .. and I look at this and left. Because I know this guy's are not only trying to make money with what they are selling but also making a crazy amount of profit with your vehicle.
So I left.
I got an email and a call. The next day.. and I told the girl that I have no complaints about the sales guy but the manager need to go to school and learn something about customer relationship and marketing. But then the sales guy send me an email and he said that he will be there for me when I need him .. so I thought it was nice.. I did speak well about him on the call. So I told him hey I still like 2 black Rubicons ask your manager how much he will give me for mine again. And he came back with same answer. .. so I went online took a screenshot of the price and ask him how much was the Rubicon with the hard Rock bumpers Internet price.. and he came back with a different price 300 dollars more and then I remember that the same thing happens that day and I went visit the dealership. Same jeep diferentes price.hi

We had a great experience at Lakeland Dodge. Victor was wonderful and incredibly welcoming. He helped us get exactly what we needed, including a full tank of gas late at night in our new to us van. Best Halloween we have had in a long time.

I just purchased a 2017 Nissan Rogue last week at Lakeland Chrysler last week from mike in your sales department my son has bought several vehicles from Lakeland Chrysler an also worked with Richard Young who really made the experience great.what a difference he has made in your dealership as the GM i will be a return customer as well as a service customer.I love my Rogue...Thanks Richard Young.

Good service but at the end of the day they will try to finesse you.

I have a month and half waiting for my ram to be done and still not finished .and wen ever I call it takes the almost hours to talk and find good help .I just wish some one could do something bout this .

The worst car buying experience I've ever had was recently at Lakeland Dodge. The lack of ethics and total incompetence over there is the type of stuff usually only seen in the arena of politicians.

Here's the rundown:

- On the final round of paperwork, after being there for hours on a Saturday, they slipped in an expensive car care plan that they never even mentioned to me nor gave me the paperwork for. Granted, part of this is my fault for not going through every single line of every round of negotiations and paperwork after being there so long. But nonetheless, they did me dirty on this one. Because they gave me no paperwork on it and never mentioned it, this was a service plan I would have never even used, known about, or been able to use.

- I noticed that there were errors with the way they wrote my address on the financing paperwork. I twice mentioned this to the finance guy (Kyle), and both times he assured me he was correcting it when submitting it. Weeks passed and I had still not gotten anything in the mail, so I had to spend part of an afternoon on hold and being transferred around at the bank that financed my car to get this sorted out. Of course they had never bothered to correct it and the corresponding mail never made it to me.

- For whatever reason, the car didn't have a second key (used vehicle), so the dealership had to make one. The person who handles this wasn't going to be in for a couple days, so my salesman told me that they would make the key and mail it to me and I would have it within a week. A week and a half passed, and no key in the mail. After calling them again, turns out I have to bring my car back in for it to be done. They are over an hour away. Had I not already paid for it I would have just done it closer to home and for way less.

- I bought wheel lock lug nuts for the vehicle, which I had to buy from the parts department then bring to the service department to be put on. When picking my car up, the service department attempted to charge me again for the parts which were already paid for. Perhaps this was an accident and they forgot that I specifically told them and handed them paid-for parts and requested that they note this, but still worth mentioning.

- It should also be noted that the prices they list for their used vehicles on AutoTrader are deceptive. The large number that you would think is the price is not the actual price. The actual price is in tiny print at the bottom of the listing. I was a fool for not leaving after that realization, but they had the specific model, trim level, year and color I was looking for.

- When going back in to get the expensive surprise service plan cancelled, a different finance guy tried to talk me out of it! After refusing it, he then told me that they needed my account number from the bank they financed me through, and that because it hadn't been long the bank wouldn't have an account number for me yet and he probably couldn't cancel it. I finally dealt with a 3rd finance guy who was actually helpful and got the situation resolved.

- After nearly a month had passed, I got a 2nd registration and license plate for the car in the mail. I already had this taken care of when I purchased the car and they transferred my existing plates and gave me the corresponding registration. I then had 2 different registrations and 2 different plates for the car for weeks after that while trying to get this sorted out. And of course, the 2nd registration had a new typo in the address. The title/reg employee who was helping me first said they were transferring to a new system over there and to give her a few days. I called again, then she needed a few days to deal with the DMV. I called again a few days later, and she said because the holidays were happening that she couldn't do much right then. I waited until after the holidays, and still nothing. So I called yet again after not hearing anything nor getting anything in the mail, and she's on vacation until the following week and left no notes on my situation. Eventually resolved, but what a hassle.

I am so happy with the service I received at Lakeland Dodge. Everyone was so nice and my salesperson Kayla was amazing. She took the time to explain the truck and all it s features. She was kind and caring and listened to all my concerns. She also explained all the paperwork before I signed them. She is a great salesperson; and I would highly recommend her. Rick was also amazing. I know he worked really, really hard to get me approved at a good rate and for that I am very grateful; and Al in finance did a great job finalizing the deal and explained the warranty and answered all my questions. I would definitely recommend Lakeland Chrysler Dodge to my family and friends!

Lakeland Chrysler Dodge Jeep Ram was very helpful and courteous. Their facility is clean, and the employees go the extra mile to get the job done

My name is Steve I was recently duped by Drive Time, and my credit is pretty bad off but they got me financed when no one else did, Thank you so much Lakeland Dodge and Thank you Eric for your time and patience!!!!

The peolle here are great!
My issues are with the vehicle. Though great service goes a long way, bringing a brand new 2018 Dodge that has less than 7000 miles in for repairs 6 times is frustrating.

The great service earned all 3 stars. It would be 5 if it wasn't for the issues caused by the vehicle itself.

Shane,my handler really hooked me up.awesome friendly service

Keith took a not so perfect situation and turned it into my dream car.

Stay away from this place if you care about your finances. They are crooks...DO NOT TRUST THAT THEY CARE ABOUT YOU!!!!

Lakeland Dodge Jeep is absolutely the best dealer we've worked with and we've purchased several vehicles throughout the years. Their internet deals are the best around and you won't have to dicker on your trade. Know what your trade is worth and I have no doubt you'll be pleasantly surprised. Ask for Amanda or Eddie. They are both a pleasure to work with!

Our sales person was very nice, helpful and respectful. However they apparently had a "wear your jersey to work-day ". They looked very unprofessional, some salesperson looked like shoppers at walmart. I am sure they did not mind not wearing their uniform, but it bothered me as a customer.

Best place to buy a truck good customer service and fast trun a round times on service

It was a pleasure dealing with April Waters in wholesale parts, she is extremely helpful and is willing to go the extra mile to help her customers out. I would highly recommend her when looking for an automotive part. She is the best.

I don't normally write reviews but I feel like I need to let others know about my poor experience. I called Lakeland CDJR to confirm pricing on a custom Jeep Sahara order. After receiving a follow-up call, I spoke with Tyler, one of the managers at the dealership. Over the phone we confirmed that they could do the price, and after some negotiation they gave me a fair offer on my trade-in. We scheduled an appointment for me to come in and I asked Tyler to email me the breakdown of all the numbers so I can be prepared when I come in.

I scheduled to drive the 80 miles to the dealership the next morning. Unfortunately I did not receive any email with the numbers as they agreed. In addition, my calls and texts were being ignored (I texted Tyler the evening before, he read my message but didn't bother responding). The next morning a sales assistant called and asked if I was still coming in. I told her no one was emailing me or returning my calls, she apologized and said a manager or the GM would call me. No calls or texts now 2 days later.

I don't understand this dealership, my only thought is they were planning some sort of bait and switch and didn't want to disclose the numbers until I was at the dealership, which would be a 160 mile round trip. Total waste of time and very unprofessional follow-up and communication. This is not how you conduct business and now the dealership has ANOTHER negative review on Google in addition to the Jeep Forums. Please treat your customers (or potential customers) with courtesy and professionalism.

For those potential customers reading this review, there are lots of other good dealerships in Florida - call around I'm sure they'll be happy to follow-up and earn your business.

If you re young go with a older relative.. they try to finesse you

If I could leave less stars, I would. Despite the reviews here, I went to purchase a vehicle for my son. Purchase went "ok" other than the added fees that are excessive and not advertised. Ended up purchasing a vehicle, BUT it has been 6 weeks and I still have no tag and have called a dozen times and have yet to get anyone on the phone to find out what is going on with the tag. No one here returns call, so don't bother. I don't live close, so I guess I am going to have to go there and do what is necessary. Very poor customer service. Will never purchase here again.

Excellent customer service. I was nervous about buying a car because of all the horror stories you hear about other dealerships. I had the best car buying experience at Lakeland Dodge. The people that work there are phenomenal.

This is Jonathan naranjo and my wife Lindsay Hayward we bought the Bmw 430i Arturo Cruz and victor brewton help us on the purchase they did a great job they delivered the Bmw to our house,Arturo really worked hard to get everything done I recommend this dealer for anyone that needs a vehicle very professional and honest thank you guys.