Klee Walker

Review of Lakeland Chrysler Jeep Dodge(D...

WASTE OF TIME!

WASTE OF TIME!

I drove over an hour to go see TWO vehicles that were listed for sale on their dealer website. I get to the, "Buisness", and I am greeted by a salesman. We go inside and go over what I'm interested in, which was a Jeep Grand Cherokee. He walked me out to the lot and puts me in front of three Grand Cherokees and says that looks to be all they have but there's another lot down the road. He doesn't tell me ANYTHING about the cars in front of me that I'm looking at; not their price, new/used, year, NOTHING. I then show him the vehicles online that I wanted to see and we go to the other lot to look for them with no luck.

Back to the dealership we go and I give him the stock numbers. He leaves for about 20 minutes then comes back to the table with a finance guy who again goes over the sheet with me about what I'm looking for. Before the finance guy leaves the table he asks me how the salesman was doing (as he was sitting across from me), which I thought was extremely unprofessional.

The finance guy leaves and comes back about 15 minutes later and tries to go over what I'm interested AGAIN. He finally tells me the vehicles that were listed on their website are no longer available and I leave after having wasted three hours of my life.

The next day I get an email from an online sales manager basically asking if I was still interested in the Jeep Grand Cherokee (oh, the one you don't even have?). I emailed her back telling her about my horrible experience and she said she would forward that information on to a manager. Here we are about four days later and I have to hear from a manager.

Worst service and dealership.

To the owner's reply about, "Selling your vehicles faster than you update your website", it's 2018 and a majority of people do their shopping ONLINE... why would you not update your websites as quickly as possible?

**Just a side note, I visited your, "Dealership", on Monday. It's now Friday and both vehicles are STILL listed on your website for sale and you are now the fourth employee to be aware about it; who knows how long they have actually been sold at this point.