Lake County Tribal Health Consortium Review

Great People, but POOR SERVICE. THIS HAPPENED FOR THE SECOND TIME IN A YEAR. I WORK , SO SET SCHEDULE IS GOOD FOR ME. I NEVER BEEN CALLED TO THE BACK ROOM ON TIME. IT IS ALWAYS 20 MINUTES LATE OR IN MY CASES, MORE THAN A HOUR, AND I LEAVE WITHOUT SERVICE. IN TODAY CASE, THE COULD NOT EVEN GET ME MY COPAY REFUND, THAT TOOK LIKE 20 MINUTES TO FIGURE OUT OUT TO DO IT.
I'M CUTTING MY TIES WITH THIS FACILITY

To Refugio Rosas Reff

You need to look at yourself hard in the mirror. I am disgusted by how you handled my situation. You know this is not how you treat people. I closed my work schedule for the whole year in preparation for working in your clinic and paid relocation costs. The way you did me wrong cost me tens of thousands I could have made working at another clinic. You are cold, harsh, and unsympathetic and you will get it back I promise. What goes around comes around. Do you believe in Karma? Because I will make you believe it when I share this experience with all my colleagues for decades to come. I hope you enjoy having a hard time finding good doctors to come work for you for generations and generations and generations to come. Your children's children will have a hard time getting healthcare I promise you. I don't care how much charity money the federal government throws at you, you're going to have to pay more than anyone else to make a doctor stay. That's why you have to keep offering 50k sign on bonuses on top of a 200k salary because you keep losing doctors with your rude, condescending, and heartless management practices. And then like a coward you blame the doctors after you terminate them when they are not around anymore to be able to defend themselves. Next time you wonder why you can't keep any good doctors to take care of you, REMEMBER ME.

To the doctors
Don't break your back and neck for this heartless organization. Stand up and demand to be respected. Don't take any disrespect from this administration in any way, shape, or form because they are heartless, inconsiderate, and fake and trust me, they will discard you as fast as they can when they no longer need you. To them, you are expendable. Let me remind you as I have been reminded by Refugio that California is an At-Will state which means they can get rid of you anytime they want and for whatever reason. Just know they are constantly working with recruiting agencies looking for doctors to replace you (Trust me, I know because to this day, they keep calling me and telling me this). Good luck and you have my sympathies.

My wife had been calling the nurse of her doctor for 3 weeks for her high blood pressure meds and never had refilled or contact her after numerous phone messages about getting her meds. I think there is too much incompetence, my wife could have had a stroke or aneurism with out these meds. To add to that my wife had made an appointment, and still waited 1 week to get in, so a total of 1 month without her blood pressure meds. When she was called back to see the doctor the day of her appointment she was taken back to a pain doctor that wasn't even her doctor! The nurse needs to get with the program or something may happen to patients that are ignored.

Tribal Health takes Covid very seriously. Screens everyone at the entrance fairly thoroughly and keeps the place very clean. A+++++

great health clinic, dr t is very smart and cares about his patients

I give them zero stars. They do not update the information on your charts. Just copy prior notes and heard you through for the money. They do not care about the patient. The pain doctor could not even tell me why he had been treating me for years. Never once did he examine me. And does not follow up or return calls. I to was cut off for 1 false positive after being on my meds for over 7 years. They were rude. Don't brother to review current findings or enter info from your current diagnosed issues. They are a joke. Clean but not worth your time and aggravation. Don't be leave anything they say. One primary doctor gave me results he Made up. Then one told me they never received the results. Really Bad. Do not waste your time.

Expert help and a 10 in courtesy at this efficient medical clinic right here in Lakeport! They have great services beyond my expectations and I enjoy how beautiful and clean everything is when I visit. Everyone is welcome too!

Not sure why people give bad review's . but i have nothing but grate service. Everyone so happy. I go in for appointment they had my blood drawen there. They do cancel appointment but i think cause of tge holidays. So far no issuse i get all my meds i need or ask for. They listen to everything took there time. And i am a hard case. Everything organized . Thank you.

My visit to Tribal Health was plesant. I brought my two young kids for their vaccines, and physical. Both my children felt comfortable and at ease. The staff was cheerful and professional. The waiting room and private rooms were clean and well mangaged.

C. Singh

I've recieved some of the Worst care of my life at Tribal health. Aside from there obvious insurance run Medical care my Primary care physician is inadequate at BEST.
Pain Mgt is different they help as best they can but let me reiterate.
The Insurance companies got they're hands so deep in the policymaking that they have TOTALLY neglected the one and most important reason they're there.

THE PATIENT!!!

I have called about counseling, referral for wisdom teeth being pulled twice now and no one ever calls back after leaving a message with call back number. My wife has the same issue as she never calls anymore she has to go in and talk to someone to make appointments. Never call just go in to make the appointment.

My experience as a patient here was pleasant and some of the staff is patient-oriented. I was a medical assistant here for about 3 years, I quit working here when I moved out of state but got re-hired after moving back as a temp and asked to go through another interview process, I then got hired full-time. During the last three months that I was there, there was a large turnover in nurses/management/providers more than i d seen in any other health clinic, at that point, I had began seeking new employment. There was also a large focus on reaching certain quota, as we were considered the best clinic in the state based on numbers that we met and were offered incentives for meeting these measures, we would actually call patients to come in for what could be multiple office visits$ until we met our numbers. The office is an at-will employer which is made clear when you are hired, they reserve the right to terminate anyone at anytime without reason. My overall experience as an employee was obviously good because I accepted the position twice. I enjoyed helping patients and many times they reciprocated their gratitude. The salary and benefits are also competitive for that county. That being said one of the things I didn t enjoy was the gossip, not amongst or in regards to patients but sadly in between staff members and administration (some of which were related) which was bothersome because it almost seemed political and bias. Everything is a business, including medical clinics, so in addition to patient care there has to be some sort of revenue. To maintain internal revenue we made as many internal consults as possible, even if the internal specialists so to speak were not the best suited for the patients. I met many great and knowledgeable providers and nurses in this office for this I m thankful and I do believe that most of them have good intentions. On thanksgiving I received an email from HR to have a meeting in his office later that afternoon. When I showed up to his office we were joined by the compliance officer and they immediately gave me a letter of termination and asked if I needed a box. My manager was out of the office that week and I felt very uncomfortable and confused being handed this letter because these were people that I didn t see everyday nor my direct supervisors, although the person who signed the letter was not present. Part of me wanted to ask questions but I felt like judgments had already been made because I was never given a warning or asked to discuss any potential problems. I had, however, been reprimanded in the past about my punctuality but I feel like if that had been the case it would ve been more straight forward because why would I try to deny FACTS. I felt that they were being sneaky for not giving me a benefit of the doubt. What bothered me most is that I was not a stranger here, I worked with people that I considered like family it felt like they turned their back on me. It was a reflection of character. This is not based on facts so I did not speak on the matter when I heard about it but a couple weeks before my termination I guess there was a federal case being investigated against LCTH involving a company vehicle and other employees who were involved including upper management (who are still currently employed for the company). My theory is that they either needed a storyline for these illegal actions (mind you I m Hispanic and I drive a luxury vehicle), they had something to hide as everything is considered confidential , or it was simply personal. Reason I m speaking about this is not to encourage anybody not to work or be a patient here because there are many benefits, but be mindful about who you think has your best interest.

Went for Moderna Vaccination and it was well organized and fast.
A very well run operation.