Great People, but POOR SERVICE. THIS HAPPENED FOR ...

Great People, but POOR SERVICE. THIS HAPPENED FOR THE SECOND TIME IN A YEAR. I WORK , SO SET SCHEDULE IS GOOD FOR ME. I NEVER BEEN CALLED TO THE BACK ROOM ON TIME. IT IS ALWAYS 20 MINUTES LATE OR IN MY CASES, MORE THAN A HOUR, AND I LEAVE WITHOUT SERVICE. IN TODAY CASE, THE COULD NOT EVEN GET ME MY COPAY REFUND, THAT TOOK LIKE 20 MINUTES TO FIGURE OUT OUT TO DO IT.
I'M CUTTING MY TIES WITH THIS FACILITY