3 years ago
BUYER BEWARE! Particularly if you are a veteran/se...
BUYER BEWARE! Particularly if you are a veteran/service member. This is NOT a military friendly company. I paid $1,000 for the BodyFX service in September 2017 and they discontinued use of the machine. I was told it broke and they weren't going to pay for the repairs. They offered me a different service which I tried and after one use I had excruciating burning pain in my abdomin with a huge red/purple spot on my stomach (the area being treated). I went to the ER, I had an infection and an abscess in my abdominal wall. After 3 months of downtime and missed work I recovered. Once the abscess seemed to be gone I returned to LaDermique against my doctors advice because Sandie, Emily and Brenda said it was not because of the machine they used. I tried it one more time, it happened again. I went in on my next visit to show Sandie, and she said it was normal yet didn't even wait for me to show her the large lump on my stomach. I explained how I was nervous continuing because of the painful infection last time and she told me I couldn't have had an infection. Bottom line, I've been trying to get a refund for over a month now and I've told them I'm deploying to Iraq in less than a month and they've been stringing me along ever since. They no longer answer my calls, return my voicemails and when I went in to talk to Sandie she refused to give me my refund and called the police. They acted like the victim when I'm just trying to get a refund for a service they discontinued before I go serve my country. For anyone that has deployed or has known anyone deploying you know how stressful this time is and I've never been so disrespected in my life. This has created so much stress on my life that I left there in tears today. Horrible people who don't care about veterans. I'm sorry I ever gave them my money. Rather than spending the next several weeks with friends and family I have been forced to take this to small claims court. If you try them I hope you have a better experience, good luck.