Lacy Ford Lincoln Subaru Reviews

Very helpful salesman. Smooth transaction. Completely satisfied and would definitely buy from Lacy again.

Very happy with everything at this dealership. Saleswoman Kayla Taranto was very organized, efficient, and patient with me as we negotiated our deal. I am very happy and would definitely continue doing business with her and RC Lacy.

I was very happy with the service I was in and out in no time great job keep it up

Running out of positive things to say about RC LACY FORD especially their service Dept..
Definitely at 5 star operation.
Today's visit was just for a NYS Inspection and even that went well.
The people that work there just try so hard to make the whole experience
as easy as possible for you...I would never own a Chevy, but if I did I'd bring it to LACY for Service..
Thank You ALL for more that 20 years of great Service..
JACK CONTI

The salesman JC was great! Walked me through every step of the deal, very knowledgeable. Pleasure to deal with!

Always good service at Lacy's!. 11 months later, We bought a new car and had excellent service. Everyone was careful to disinfect all chairs, desks, etc. between clients and we all wore our masks, except Eddy, the pup.

RC Lacy is a fantastic dealership. I am always treated with respect and dignity. A place where the customer IS always right. I just bought a new Lincoln Corsair and I LOVE it. They made this a great deal for me.

Just picked up our new 2020 Ford Titanium Edge from RC Lacy and she is a beautiful ride! Billy Vinci was absolutely great to work with,...he was professional, and quite determined to get us what we wanted and all with a great sense of humor. We highly recommend RC Lacy for your next car!!

Three days ago we purchased a gently used Subaru Outback from RC Lacey.
From my initial phone call in reference to a Subaru certified pre-owned Outback, through all the purchase steps including guidance for extending the car's warranty & concluding with delivery of a meticulously cleaned car we are extremely happy with RC LACEY.
Thank you Dylan Lacey, you run a great dealership & we are customers for life!

Wonderful buying experience! Jared helped me find exactly what I was looking for and made the entire process seamless. The whole team is supportive and friendly. I highly recommend going here for your next vehicle- they will make it hassle free.

Fantastic experience with my past 2 purchases at Lacy's!

This is the best dealership I have had the pleasure of interacting with. I have worked in car sales, bought new cars and I know that if RC Lacy has been around over 100 years it is for a reason. Lacy is family owned and operated, and they are a standout business. From the inventory, communication, negotiation, price, extended warranty & customer service ... Lacy again stands out. I will recommend their dealership to any and everyone I know purchasing a vehicle, simply for the value of my experience and the value of the car. I bought a used Subaru, all questions were answered right off the bat, the bank was located without days of waiting for a response and the price was fair for both parties! Not to mention how personable everyone we encountered was, specifically Nicole and Bob. They make you family, they guide you if need be, they understood I knew the business and so i let them breeze through their part of the delivery. I have no doubt that anyone at Lacy will deliver a vehicle and experience that fits each individual need, whether you are parents with a new driver or a savvy lessee who goes through the process every 1-3 years. They know the car business and I give them the utmost respect as they gave me and will give any customer. A MUST stop in the Hudson Valley and even lower Capital Region when looking for your next vehicle. Class act.

Jc Berzal is back and boy oh boy were we extremely happy! The finance girl was great too. Everyone went above and beyond our expectations.great local dealer!

Lacy is the best dealer ship around. They care about the customers. I love them.

The best car purchase experience - period!! Would highly recommend them for your next purchase.

very satisfied with the inspection process. there wqs comment on the inspection sheet report that the left front wheel had been removed. No explanation why.
Subsequently I was checking my tires and found that my left front tire had 56# of air in it., ??????

I bought a used Subaru from them. Nobody tried up upsell me or hard-sell me. I felt no pressure to get the extra warranty... no long concerned looks.... no psychological games. Nobody chased me around the lot pointing out other deals. They sold me a car. It felt relaxed. I get the feeling they want to keep me as a customer.

I've purchased 1 new Ford, 1 new Subaru and one pre-owned Ford from Lacy. I'm always happy with their service and it's the first place I look when I am in need of a new car.

Lacy Ford Lincoln Subaru is not the dealer that is closest to my home. However, after an annoying meeting with a sales person at a more local dealer I was more than motivated to drive there to see what they are about and what they would charge for a new car. The result was definitely worth the trip. The price was very acceptable; everyone was down-to-earth and friendly. Chris, my salesman, made an extra effort to make sure that he understood what I wanted and (even though I had done a lot of research) that I understood all my options. A Lacy sales manager even addressed my concern about the distance, my work schedule and servicing by assuring me that when I bring my car to be serviced, they ll set me up in an office with online access and I can just keep working. That solved that concern.

Even so I went back to the local dealer to offer them a second chance The second sales person I spoke with did not come close on every count to the superb service (and price) Chris and the Lacy personel had provided me. After confirming that I wanted to buy the car from Lacy, Chris made an extra effort to find my car at another dealer so I would not have to wait 6 to 8 weeks. He found one and I brought the car home, less than a week after I ordered it.

Just wanted to say thanks to Kristin Buckley at Lincoln for making my new MKZ purchase an amazing experience at Lacy Ford/Lincoln. Kristen was a total professional, especially being in sales myself I am always critical of others salespeople, but Kristin crushed it! Her response time and availability through out the transaction was perfect and her ability to beat 2 other Lincoln dealers on price obviously made a huge difference. However putting price aside, Kristin's personality and attitude is always upbeat with a solution based mind set, throughout the transaction she was constantly looking for ways to make it happen versus the "we'd love to help you but we can't" attitude. Kristin not only made the deal happen at the price I wanted to pay but she and her sales manager delivered the car to me in Albany, NY almost 40 miles away to ensure I had my new Lincoln for a family vacation I was leaving on early the next morning. So thank you Kristin and your team over at Lacy for making my new Lincoln purchase a great experience!!
-John Bevilacqua
Broker/Owner
EXIT Realty Capital's Choice
Latham, NY

I just did a trade-in yesterday afternoon with Dan Sorozan, and I couldn't have been more pleased. He was the original salesman who sold me my first Outback, and took care of me again yesterday. He does not push, gives you honest answers and is clear with information. The service department is equally honest and thorough, and I really can't recommend this dealership enough.

I had been looking for a used Subaru Outback for several months when I called Lacy inquiring about a car that was advertised. The folks at Lacy were all very helpful, never pushy and were able to work with me on a price that I cold afford. Lacy would not be in business for 100 years if they weren't 100% customer focused. My friend that drove me to pick the car up was so impressed that she is also buying a used Outback from Lacy.

Good guys
Friendly service

Went in for recall and basic service and was very satisfied with the outcome, very professional staff and A 1 tech Brian Wolfe took care of all my concerns

Have you ever driven a car and said to yourself "why didn't i test drive this car before?" That is what will happen when you step into the showroom and try RC Lacy. You will walk away saying why didn't I try them before.
Great Selection, Service and all at a Great Price.

I've been going to Lacy Subaru in Catskill, NY for quite a few years now. I've bought two new cars from them (one just a few weeks ago) and consistently used them to service our past Subarus, even the ones we didn't buy from them. They've always been a pleasure to deal with. If there's any problem I've had it's that Subarus are too popular. Or, in other words, negotiating on prices is difficult because there's usually a scarcity of available vehicles. The plus side of that is that they have a lower rate of depreciation. Overall, though, we've been very happy with ours and keep coming back for more. The dealership, though, has always been a very good experience and it is why we started going to them exclusively.

Over the years I have purchased many new vehicles, and I must say that my experience at RC Lacy Ford was fantastic. My sales representative Kayla, worked very hard on all aspects of the transaction, from the trade-in, to the vehicle selection, she made sure that I was happy throughout the process.
As for the vehicle itself, my F-150 XLT is by far superior to any other truck that I have ever owned.
Thank you to RC Lacy Ford for a great deal!

I purchased a used vehicle recently. I saw the vehicle online and I stopped by and asked to test drive it. JC was so helpful, even letting me take it for a couple hours so that I could let my husband look at it and get a good test drive! I was so happy I returned from test drive and started the purchase paperwork! Thank you so much JC for being so helpful and answering all my questions and being so kind to myself and my family!

My grandmother brought her car here for an issue with the transmission, and the staff was more than helpful and accommodating! They had a loaner car ready for her to leave in when she arrived. They allowed her to keep it an extra day after her car was done and she didn t pay a cent! Sweet and very accommodating staff.

I am Paula Hayes in Athens, NY and I can say I love my new Subaru Forester and am thrilled with the service I received from Billy Vinci and the team to lease my third vehicle with Lacy since moving upstate. I highly recommend working with Lacy to get a great car and ongoing excellent service, they are the best by far.

Had another great experience at RC Lacy! I was coming in from out of state to turn in one lease and start another, and Casey and Jared went out of their way to make the process fast and efficient! Loving the new MKZ!

They have always treated me excellent and have do whatever they could to get me back on the road. Recently had issue where truck had no power brought in the next day with no appointment and got me in same day and diagnosed order parts and had fixed the very next day and on the road again. Everyone from service writers to part staff have treated me extremely well. Have no complaints.

I recently leased a 2018 Lincoln from Lacy Ford and it took about three hours, from beginning to end. The process was seamless - I knew what I wanted and how much I was willing to pay. Casey had access to enough cars to find one quickly. The next day he was able to obtain the car and confirm delivery within a week. Molly in Finance helped me to find the best combination of money down/monthly payment to complete the deal. Car shopping does not have to be hard or unpleasant!

Lacy Subaru is the go to place for a Subaru. Fast, easy and painless.

A ten I work there I'm a detailer I deliver cars and detail all day six days a week I give them a ten

Friendly knowledgeable staff, efficient service and data relay. These guys are simply the best at what they do.

First I'd like to say that the staff here is always nice. However, in the summer of 2015 I came in stating that my check engine light was going off, and the car was bleeding coolant. I had explained the issue to a friend of mine whose a mechanic and he said it's the head gasket... So this is what I told them, they adamantly said that was not the problem and tried fixing everything else but the exact problem I told them. I returned SIX TIMES!!!!!!! Every time telling them it was the head gasket, once only making it 4 miles when I had to turn around!! Finally they had fixed the head gasket and DUH!!!!! The problem was over. I went in today for an inspection and told the "DO NOT PUT WIND SHIELD WIPER FLUID IN MY CAR, I HAVE FLUID I WOULD LIKE TO PUT IN AT HOME". They said "ok, we won't", and did it any way!! Now I'm stuck having to figure out how to take it out myself. They clearly don't listen to their customers AT ALL!!! How do you run a business like that? So aggravated with their awful service.

I had an express oil change done and the service was excellent and it was done quickly without an issue . I highly recommend RC Lacy Ford Lincoln Subaru !

I m from Massachusetts and absolutely love this dealership! Super friendly, family oriented and pet friendly! Extremely transparent in everything they do! Would recommend to everyone in the north east! They re worth the drive :)

I brought my Subaru to Lacy with a dented and cracked front bumper and fender from a run-in with a bear the previous evening. While their shop does not do body work, Mike Murphy was super helpful in assessing the damage with me and bringing some of his guys from the shop to help shift things back into place enough to get me back on the road with a recommendation for a body shop nearby. They went the extra mile and I felt very cared for.

Picked up my new pre-owned Subaru yesterday and the process was a breeze! Desirae was my salesperson and was very helpful and communicative. On top of that, the entire dealership was adhering to safety guidelines that made it a lot less stressful to buy a car during the pandemic. I don't want to get another new car again anytime soon, but when I do I will be heading back to RC Lacy!

I started my search over the internet. Kristen contacted me and gave me some prices over the phone and a range for my trade in. She set up an appointment for me, and had me meet Jim Lacy. Jim met me and spent some time with me and handed me off to Matt. Matt had both cars I was interested in warmed up and waiting for me. We took extensive test drives in both. I knew I wanted a Forester, but we needed to evaluate my trade in. I had a price in mind based on research I had done. The sales price and my trade in allowance were both agreed to. This is the first time I have ever felt that my expectations were met and exceeded by a car dealer. The total experience starting with the phone call from Kristen, meeting the owner Jim and the total transaction with Matt, and lets not forget Robert who took my money, was no pressure total satisfaction. This is the first review I have ever written, but I find myself looking for them more often to view complaints about an establishment. I was a bit skeptical about the flawless reviews Lacy Subaru had, but no BULL, these folks are the real thing. Thanks all.
Oh yeah, If anyone has Matt as a sales rep, ask him about his girlfriend in 9th grade.

As soon as I walked into Dylan s office, I got the feeling I could kick my feet up and relax. Dylan, and Billy worked with me to to match my budget and what I was looking for in a truck. If you are in the market and want great customer service, and someone to meet your timeline in purchasing a vehicle, then Dylan and Billy are your go-to guys!

Great buying experience! JJ was very helpful, friendly and professional throughout the entire process, financing was simple and fast, and we're very happy with our new (used) impreza. I purchased my first car here about 10 years ago and would return again when I need the next. Thanks!

Three years ago we went looking for a comfortable riding car and decided on a Lincoln. We noted that R.C. Lacy had a good selection of vehicles so we made the 1+ hour trip from the Saratoga region to Catskill. We got a great deal on a 2010 Lincoln MKZ at that time and enjoyed driving/riding in the car. We had an issue with our free 3 month subscription to Sirius (i.e. it hadn't been activated) so we went back to the dealership to have it corrected. That's when we met Bret Lawton who dealt with the Sirius people and, with extreme patience on his part, got our 3 month subscription to Sirius authorized.

This year the newly designed Lincoln MKZ caught our eye. It's not that we didn't love our 2010 MKZ with a great ride and good MPH (we hope it goes to a good home), BUT, WOW this new car design is beautiful! So we headed to R.C. Lacy and asked for Bret to assist us. Bret is a very professional and affable man. He listened to what we wanted, didn't try to sell us things we didn't want but, yet, gave us all of the options available to us. Bret and John, the Sales Manager, were more than willing to work with us so that we could leave knowing we got what we wanted at the right price and the right financing.

Every representative we've encountered at R.C. Lacy is friendly and eager to assist. We have recommended this dealership before and we will continue to do so.

Marc Klimchok at Lacy found me the exact car with every option I was looking for. It was registered and I drove it away in 2 days.
Special thanks to Rob Cargioli who helped me with financing and to Jim Lacy who helped with the trade in on my vehicle.
Overall- a great experience!

Thanks again!

Jim Sperduti

After all my years I have finally found a dealership that does what they say and do it very well.
- Lacy's service writers call you with status without you having to constantly chase them down for what is going on with your car.
-Some dealerships return your car with damage (greasy hands on the interior - scratched paint and so on). Not so with Lacy.
- They are fully capable of doing major work on your Ford.
- And the best part they fix what you complain about. I do not know how many times I have taken my car with a problem and the mechanics work on the problem, but they still return the car to you with the problem not fixed.

I had a wonder service experience with the Express Service team at Lacy. I was in the area and desperately needed an oil change for my Volkswagen. They got in me in and out quickly and I didn't even need an appointment! I would high recommend this service department!

Custom ordered my F350 through Mr. Amerling. Not only did it come in earlier than expected but the process of picking up the truck was seamless.

I am so happy with my 2020 Ford Explorer! I told Jon what I was looking for and he delivered! He took the time to walk me through the car and explained how everything worked and got everything synced. Jeff walked us through the last of the financing paperwork and made it easy and thorough.
This is exactly why we are return customers. We have bought several cars here as well as all our family members. I love the friendliness of the staff both in the service area and in the sales area as well!

Friendly knowledgeable staff, efficient service and data relay. These guys are simply the best at what they do.

RC Lacy Ford Lincoln Subaru was the best experience I have ever had dealing with a dealership. Kept me up to date with the progress of the vehicle I was purchasing. Dan is so down to earth and a great person to do business with. Jeff the financial advisor is diligent with every step of the buying experience. Top notch business that will go far and beyond to satisfy their customers. Excellent customer service.

I recently signed a lease for a 2019 Ford Escape with R.C. Lacy, having purchased a 2009 Escape previously. Not only do I love the car, but I was very pleased and satisfied with the entire process, from test driving to signing the papers and driving my new vehicle home. Our salesman, Jon Amerling, was super friendly, helpful and knowledgeable, as was the finance person, Amy. Jon quickly honed in on what I needed in a car and was able to accommodate my needs and make the lease price work. He was very patient in showing me how to "work" the car and made what can be a very intimidating process a pleasant experience. I wouldn't hesitate to recommend R. C. Lacy and Jon to anyone interested in buying or leasing a new car.

Thank you Kayla love my Car. I felt like we got right to the point the price .Everything went very smooth thanks again

Well, you won't see me back again! 2 and 1/2 hours for an oil change and an inspection, and then to be told that they could not do the inspection because of a problem. How about coming out and say there is a problem and this is what we have to do to fix it and not just say we can't do the inspection, for a truck that has 14K miles on it and 6 years old. Goodbye!

Bought my car here, service it here, and I have been pleased with the service. However, enduring Fox News nonstop made my visit less than enjoyable.

Awesome Service ...Awesome Staff...Great place to go too..

Our experience in having our Lincoln serviced was very good. The process was extremely efficient and the people were very friendly. Also the cost was resonable.

Everyone at Lacys we very helpful in making sure that I got the right car for me at the right price. They went out of their way and stayed late to go over financing and any information on the car before I made the final decision to purchase.

My husband and I were so pleased with the 2011 Subaru Outback that we purchased at Lacy Ford Lincoln Subaru. The whole process was almost effortless. Jared went above and beyond when he met us on a Wednesday evening after spending the day driving to New Jersey, attending a training session, and then driving back from New Jersey, just so that I could pick up my new car. The whole process was very low pressure. We got a great deal on a pre-owned vehicle, and they even did a great job finding us financing. I would recommend Lacy Ford Lincoln Subaru to anyone. It's worth the drive to Catskill, NY. If you need a new car, look them up, you won't be disappointed.

Lacy Ford took care of me from start to finish and made the buying process quick and effiecient. Nicole did a great job helping me find the right car!

I finally found what I was looking for at Lacy Subaru after several months of comparison shopping. I had been to three other larger dealerships in Albany. I never felt comfortable with the negotiation process. There was a lot of back and forth and it was honestly ... unpleasant. I decided to drive 35 miles south to Lacy Subaru in Catskill and met with Dylan. He is the best! He listened and understood my budget. He was respectful of my time and negotiating a lease was actually pleasant. Their pricing is very fair. When I picked up my car I worked with Molly. The process was again seamless yet very thorough. Molly was great at explaining the paperwork and made the process fast and easy. If you want to have a fantastic car experience go see Dylan. He knows how to make you feel like your business is valued. And I LOVE my new Subaru Forester!!!

My husband and I recently purchased a Forester. Our salesperson was Juan Molina. This was our first experience at Lacy's, and it was a most pleasant one. Juan is personable and sincere, and did not give a hard sell. He was knowledgeable, and we trusted him throughout the process. I would certainly recommend contacting Juan at Lacy's if you are in the market for one of their cars.

They helped through the entire process and made sure they gave me answers to any questions I had. Very friendly people.

I've never bought a car directly from a dealership before... JJ understood my nervousness and excitement and made the experience so great! I can't thank you guys enough... Words can't explain how happy I am!!! Love you guys Lacy's truly is the best!!

Wonderful, wonderful, dealership to do business with. Bret in sales and president Daniel Lacy are both truly amazing !!! If you are searching for a vehicle and want a professional, honest dealership in the Catskills look no further. So very pleased with every aspect and looking foward to our service visits with them.

Great staff! Awesome place to buy a car. They are trustworthy and reliable! I will not go anywhere else to buy a car.

Just got my new 2021 Subaru Crosstrek in PLASMA YELLOW! Cannot say enough about my experience with the entire Lacy family and staff. Juan went above and beyond to make sure I was comfortable in my new vehicle and understood the new features! Nicole in finance got me an unbelievable rate and we bonded over our love of dogs. If anyone is looking for a friendly, low pressured environment to purchase your next vehicle...look no further than RC Lacys :)

I had a wonderful experience with Billy Vinci! He made the process of buying a car a joy. He is honest, caring and will take all the time you need to go over any questions!

My car buying experience was handled by their professional, friendly staff from my first inquiry to the purchase of my new car. I highly recommend
them.

We had a great experience with JC Berzal at Lacy Ford Lincoln in Catskill NY. He was so helpful we feel we've made a new friend. We love the new Lincoln MKC we leased from him and recommend him and Lacy wholeheartedly.

I received excellent service at Lacy. In addition, they provided a loaner vehicle, which I really appreciated.

I received excellent service at Lacy. In addition, they provided a loaner vehicle, which I really appreciated.

Excellent Service, Took me in at the last minute, repaired quickly and price was fair Thanks Lacy !

While everyone was friendly they are selling cars at significantly inflated prices. I do a lot of research on the market before buying but my concern is that since they wouldn't budge on their price they are selling them way above msrp to someone else who is unsuspecting.

Both myself and my husband purchased cars at Lacy and we're extremely satisfied with the salesman Dylan. He was extremely patient accommodating! We highly recommend them

Bought both of my vehicles from these folks. Highly recommend them to anyone looking for a ford or Subaru.

I love my new Subaru crosstrek! All the staff were really nice and informative when I was trying to pick out a car that would fit my needs.

i'm a plumber at abc plumbing & heating... i didn't have time to fix truck so i had it towed to the ford dealer in catskill...rc lacy ford...
truck flooded out when it was very cold out... they called and told me the cylinders were full of gas and all the spark plugs were fouled...and that my oil was lumpy...had clumps in it...and my battery isn't holding a charge...
I am ASE Certified in engine repair and engine diagnostics and brakes....
1- if my cylinders were full of gas my engine would not have turned over...
a.and or it would have bent my valves...
2- battery was charged prior and was holding charge for me for two days unused...
3- if gas got in my oil (that was changed a week earlier) it would not make it clumpy or lumpy... it would break it down and make it runny...
4 - all they had to do wad dry plugs off...

i will never go to them a

ever again...

My wife and I drive over from Massachusetts every three years to renew our lease from these guys! Wouldn t go anywhere else!

From initial internet contact (Zac and Kristen) to John Luvera and Chris Slonina, I highly recommend buying a car from RC Lacy.

Chris was polite, courteous, and informative. He took me for a test drive and pointed out the numerous features on the Subaru Impreza. Having bought my first Subarus from RC Lacy back in the 80's, Chris' salesmanship convinced me once again to become a Lacy customer and to keep my tax dollars in Greene County! Chris led me through all the paperwork involved in purchasing the car. He took me for a second drive to show me how to operate the shift paddles. His goal was to make sure I was thoroughly happy with my purchase. I am.

Chris followed up within the next few days with an e-mail and phone call. I know if I have a question about my car, I can call him for assistance.

I will definitely recommend Chris Slonina to friends who are car shopping.

We just purchased a Lincoln MKZ from JJ at Lacy's. We've been buying Mercedes Benz cars for years and wanted to be closer to our dealer now that we live at Sleepy Hollow Lake. JJ and his manager John made the experience as pleasant as our experience with Keeler Mercedes over the years. Ken and Nancy Gifford

WORST CUSTOMER SERVICE EVER!!!! My husband was in search of a specific vehicle (we are from Pennsylvania) he found it here at RC Lacy. He was so happy, we drove the four hours from Pennsylvania for Hannah to tell us it had been sold! She had been speaking with him for a week prior and also even submitted sales contract to our bank just the day before, when the heck did it sell?! Why didn t you have the curtesy to text or call and let us know this?! To Hannah and the rest of the staff at this dealership you should be ashamed of yourselves and do better!

As always, courteous and professional to the core. I drive a distance to use Lacy for maintenance, and they are well worth the trip.

No matter when you go everyone is always friendly. My recent visit went seamlessly! Friendly and fast!

I've been here for maintenance/oil changes on my Subaru a couple of times. This last time I was literally in and out in 20 minutes. They are fast, friendly, fairly priced and don't try to sell me superfluous parts or services like other places have. I'll be back!

I came in for service, oil change was less than any other dealer I ve been to, and I was in and out in less than 30 minutes! Friendly and quick! What more can you want at a dealer?!!!!

I recently purchased a used Mazda Cx-5 from RC lacy and it was an amazing experience. As soon as I entered they greeted me, the staff was incredibly friendly. The vehicle was cared for by the service team before I received it. I noticed one small issue and they fixed it free of charge! The car was also in very good shape. I've had it for a few weeks and it runs great! Thanks again team

From the first moment I called Lacy Subaru I was treated with kindness and respect. I spoke with Greg Brownstone over the phone and instantly felt comfortable. I made an appointment that day for a test drive. Of course I loved the cars and Greg made it his personal mission to get me into to one. I wasnt ready to buy that day and there wasn't even a hint of pressure to do so. I spent a couple of hours that day at Lacy Subaru, test drove 2 cars...loved them both of course...asked a million questions and Greg was so patient. I left that day without buying a car but knowing I would only buy one from Lacy Subaru.
A few weeks pasted...Greg kept in touch with me via email, asking if I had any questions, could he help in any way. He was great!
The day finally arrived, I was ready to buy my new Subaru.... but which one?? I called Greg and gave him my wish list...it wasnt easy either but within 24 hours he had found my dream car!! The next step was financing...again the gang at Lacy went above and beyond to get me the best rates, easiest terms and the payment was just where I needed it to be. Bob Cargi is the man!!
In short from beginning I was very impressed with all of the staff at Lacy Subaru. Professional, helpful, and so easy to deal with, I had the best experience there from beginnin to end...but most of all I LOVE MY SUBARU!!

Bret, our sales rep, was most accommodating . I threw a couple "curve balls" and he handled them well. He kept me informed, and did everything in a friendly cheerful manner. Everyone I encountered at the dealership was more than helpful, and everything promised was done exactly as stated. This is the first Ford product I have ever purchased from a dealer, and the first I have owned in over 30 years. Kudos to Lacy Ford.

Jon Amerling was helpful and very fine to work with. It's a joy to drive the 2019 Subaru Forester.

These guys are a true five-star business! Called on a Saturday afternoon about a car I saw online and the receptionist made sure it was going to be on the lot ready to go when I showed up (took about 30-40 min to drive down from Albany). Pleasantly surprised with a brand-new showroom and lot full of new and used inventory.

Nicole got me set up with a test drive and the next business day I was driving home in my new truck! She helped make purchasing a stress-free experience and Matt in finance was able to get me an incredible rate from a local bank, that definitely made my day!

I recommend these guys to anyone looking at a new Ford/Subaru and will be going back down for future service.

Just purchased a 2020 Subaru Legacy and it was the easiest and fastest car buying experience I've ever had!

Great Service! When my car was not running, they were the only dealership in the area that would take it in and look at it within 24 hours.

If this were a normal review, I'd just comment on how efficient and painless the buying process was and how great the sales department had been. But, we bought a new vehicle during a pandemic and RC Lacy was able to make thorough adjustments to keep their clients and staff safe. Our salesman, JC, had made extra accommodations for us, as well, and never put any pressure on us. Really pleased with our purchase and experience and I look forward to doing business with them in the future.

I had a wonderful experience with Lacy's. My salesman Matt went above and beyond to find me the car I wanted, Bob C. was also very professional when I was signing my documents etc. I am very happy with how everything was handles at Lacy Ford Lincoln Subaru and highly recommend them.

This is my 2nd lease from Lacy. Dan S and Lacy met all my expectations. Pleasure to deal with with them. Love my new Titanium Escape!

My family have purchased cars from Lacy for 30 years. My dad got his first car there, my mom got her first car there, yesterday I picked up my first brand new car and couldn't be happier with the car and the experience. Highly recommend them! We wouldn't keep going there for 30 years if it wasn't worth it. Dealt with Nicole and highly suggest asking for her!