Lacy Ford Lincoln Subaru Review

Great dealer no gimmicks straight forward courteous customer service highly recommend

The people at LacyFord and specially the sales person that we dealt with JC was very professional and the rest of the people that work for Lecy Ford very polite individuals and want to ensure that everything goes the way you want it love their service pleasure to do business with them I recommend it to all

Rc lacys is by far the best dealership in the region to work with. Calm with no high pressure sales tactics. Me and my wife just purchased a pre owned suburu legacy there and I took delivery last night. This is my second purchase with them and through the same sales person. Kirk thank you for professional approach and making this happen. I will deffinetly be doing business with them againand recommend him and the dealership highly! Very pleased!!!

Purchased both of the Subarus I've owned from Lacy's and I dont think I could of had better car buying experiences.

The service was great. I got there without an appointment and the inspection and 30,000 mile service was done in about an hour. Great job!

"WOULDN'T BUY FROM ANYONE ELSE "

I met Chris Slonina, when my boyfriend purchased his 2013 Subaru Crosstrex in August .
Chris was very friendly, patient, as well as knowledgeable in which made our decision easier.
I myself was looking for a new vehicle, but wasn t ready to part with the car I had.
I left that day thanking Chris as well as letting him know, I would come back to see him when I was ready to purchase my next vehicle .
On April 21st 2014 I decided to make that visit to see Chris as I had promised.
I had a idea what I was looking for, the trade in value I wanted for my car as well as the price I was looking to spend.
Chris took me out in the lot to view some vehicles, once out there I became over whelmed with too many choices and was afraid I would make the wrong one.
Chris was very patient we reviewed each car, price , performance, colors you name it we reviewed it and once again I didn t feel rushed at all.
I decided to return later that evening with my boyfriend to take a second look Chris was once again patient with the 2 of us, as we had him review things again.
I decided to purchase a 2014 Ford Focus ( which was not one of my original choices)
I couldn t be happier with it .
CHRIS IS THE BEST!!!! SALES CONSULTANT EVER, I WILL RECOMMEND HIM TO EVERYONE ..
THANK YOU SOOOOOO!!!! MUCH CHRIS SLONINA FOR EVERYTHING AND ONCE AGAIN WE WILL BE LOOKING FOR YOU FOR THE NEXT PURCHASE, IT S A PROMISE :)

Phenomenal customer service on my Edge re-call repair. Every Lacy rep was courteous and accomodating. They went out of their way to make my Service Dept. experience as convenient and pleasurable as possible Thanks Lacy!

I was visiting from out of town and was really impressed at the kindness, dedication, honesty and expertise of the repair team. I was particularly grateful for the effort that they made in the challenging days between Christmas and New Years. My deep appreciation and thanks to Andy and to the service team!

The service is great. The people who work there are very polite and respectful. And the atmosphere very warm and friendly.

I leased my first Explorer at RC Lacy Ford 3 years ago. It was the easiest process I ever had when dealing with car sales. When it was time to trade in, I started to work with Jon Amerling to lease a new vehicle. I drove 2 hours to work with Jon and RC Lacy because they are the best dealership I have ever dealt with in my many years of buying/leasing cars. All personnel are courteous, efficient and knowledgeable. I will continue my relationship with RC Lacy until I can no longer drive!!

My family and I are loving our new Explorer! Thanks for taking the time to get my family in a safe and reliable car! See you soon

i gave the ratings i did because i was in the market for a great used car under 15k and i found a honda fit that was in great shape for a very reasonable price the sales associate bob was great helping me through every step of buying the car and being a young adult it was kinda confusing but bob made everything very easy to understand and helped me get great financing also everyone at the dealership was very friendly also greg was great and also made everything very easy and smooth as far as my insurance went and i would recommend anyone to lacys - very happy with my new honda fit

Coming from Queens, NYC and working with Lacy Ford, Lincoln, and Subaru in Catskill was AMAZING, AMAZING & AMAZING. The whole team was GREAT. From my first call to Dana Miller, my Deal Manager, who helped me find the right car to Kristin Coleman, the Internet Sales Manager, who helped me get the price I needed to seal the deal.
Once we agreed to my price they directed me to Daniel Sorozan, my Leasing Consultant, who made the entire leasing process as stress free as possible. The entire process from my first call to picking up my new 2016 Subaru Outback just took 8 days. The whole team was professional and easy to work with. I highly recommend Lacy Ford, Lincoln and Subaru and I would come back to them again in a heartbeat.

First time getting my car serviced here awesome staff fast polite plus looking at New cars while I wait is always fun

After hitting a deer on the Thruway, I needed to replace my old car fast with one that would perform well in the upstate NY winter. Juan at Lacy Suburu helped me select a new Crosstrek. Lacy provided me a loaner car until my new car was ready. They took care of everything and made the whole experience easy and pleasurable.

Although I did not purchase my Fusion at Lacy Ford, I've visited on several occasions now for service and recall work. I've always been greeted by an enthusiastic and courteous representative in the Service Dept. My service or recall work has been performed in a timely manner without delay. I couldn't be more pleased with Lacy Ford!!

I am extremely pleased with all my dealings with the RC Lacy Dealership, which has over time included
both a car purchase and a car lease, as well as service on those vehicles.

They are extremely professional, responsive to all
issues and questions, and, most of all, lovely people
to work with. I recommend them very highly. A special shout-out to Jared Giordiano. He s the best.

Courteous ,kind and consideratr with oil change and wheel alignment in less than 30 min
'.

Made an appointment, car was taken in on time, service was completed satisfactorily and within a reasonable amount of time. Well Done!

Went here years ago and had a bad experience. I've heard a lot of bad things as well with this dealership from other people. We decided to give them a try again for ourselves today and went in to test drive a car and see what deal they can give us for a lease. We worked with Desirae and at first she seemed like a nice sales woman who eventually ended up getting us a decent deal for a trade toward the lease. That said we had a specific budget that was tight and we couldnt go over so we didnt take the deal. We didnt think we would be signing anything today we more just wanted to test drive and see. Desirae had some inappropriate comments along with facial expressions that were not appreciate for the job she has. Instead of helping us out and explaining certain terms she was using, we got some sassy responses. For example "if you want a different salesperson and you dont like me feel free to go somewhere else." (we made no mention or any suggestions as to not liking her, we had a different definition in our head for a term that she used and she didnt explain.) It was a Friday and it was later in the afternoon so we may have just caught her on a bad day but if you're trying to sell cars your attitude from the sales person should be helpful and positive.

I had no appointment yet was graciously welcomed and taken care of immediately. Service was done, with periodic updates from intake person and I was out within an hour, all items on checkup list plus a couple extra done. Won my heart...very comfortable waiting area as well.

I had an excellent experience with my visit with RC Lacy Ford.
The service was fast, service managers were VERY polite an professional.

My wife and I worked with Nicole and she was wonderful. This has been my 1st car buying experience that I have not felt pressure to buy throughout the visit. I could tell almost immediately this was a down to earth family run business. I would highly recommend Lacy if your in the market for a car.
Mark & Susan Griffin

Wonderful customer service. Took less time than I thought. Will continue to go to RC Lacy with my Mountaineer.

I recently switched to Subaru from a brand I'd been loyal to for a dozen years, and a dealer with an exceptional service department that was just getting to be too long of a drive to get to. Lacy Subaru is much closer to me, and I thought the convenience alone would be enough to ease the transition. But Mike Murphy and the rest of the team at Lacy's made it seem like I should have switched years ago. It's such a treat to find people in the car business so dedicated to getting everything right and giving you a great deal at the same time. Buying from Lacy was a great experience and I'd highly recommend them to anyone looking for a new Subaru.

I recently purchased a new car at RC Lacys and I can t say enough about this place! After picking up my new car I went back a few days later for some questions. My sales person wasn t in but his manager made sure I was taken care of without hesitation! Have never had such a comfortable experience with a car dealer before. Thank you Lacys!!!!!

Very smooth, easy transaction. RC Lacy knew I was working with other dealerships and insisted I come in and let them try to earn my business, Kirk was very friendly and easy going and helped me out with a better deal than I could find elsewhere..

I started my search over the internet. Kristen contacted me and gave me some prices over the phone and a range for my trade in. She set up an appointment for me, and had me meet Jim Lacy. Jim met me and spent some time with me and handed me off to Matt. Matt had both cars I was interested in warmed up and waiting for me. We took extensive test drives in both. I knew I wanted a Forester, but we needed to evaluate my trade in. I had a price in mind based on research I had done. The sales price and my trade in allowance were both agreed to. This is the first time I have ever felt that my expectations were met and exceeded by a car dealer. The total experience starting with the phone call from Kristen, meeting the owner Jim and the total transaction with Matt, and lets not forget Robert who took my money, was no pressure total satisfaction. This is the first review I have ever written, but I find myself looking for them more often to view complaints about an establishment. I was a bit skeptical about the flawless reviews Lacy Subaru had, but no BULL, these folks are the real thing. Thanks all.
Oh yeah, If anyone has Matt as a sales rep, ask him about his girlfriend in 9th grade.

My wife and I just purchased our third relatively new used vehicle from R. C. Lacy Ford in the last three plus years. I do not care to deal with most car dealerships and have always done my own vehicle work, but Lacy Ford has proven to be the exception to the rule. The entire dealership team is top notch. We bought a 2015 Transit 350 van, a 2014 Escape and now a 2014 F-150 that is like new. They are prompt, professional, and efficient with a family friendly oriented atmosphere. They truly strive to do their best. We have had Lacy Ford do a good bit of our general maintenance because they are quick and I trust their work based on our own experiences there and that is saying a lot for me. It is a lot cleaner and easier for me to have them do the work these days. If there is something needing attention they make me aware of it without any pressure to have them do the work, which I appreciate greatly. You would be hard pressed to find a better dealership to deal with for anything. The fact that they are a family run business for over 100 years should tell you something. Lacy Ford is our go to dealership.

The reason we have been customers of RC Lacy for close to 30 years is their staff, particularly Jon Amerling. Every vechicle we have purchased has been exceptional, service is impeccable and Jon is considered a family member to us, YES HE'S THAT AWESOME. GREAT SERVICE, GREAT ATTENTION TO DETAIL, GREAT VECHICLES......AWESOME PEOPLE!!

I recently purchased a pre-owned certified Subaru from Lacy and couldn't be happier. Working with Desirae and her team was amazing. They made the entire process from scheduling the test drive to financing super easy. The showroom and cars were immaculate and everything sanitized, which great during these times of COVID. I highly recommend contacting Desirae if you're in the market for a new or used car.

Excellent A+ service. Very helpful, and knowledgeable, with an incredible friendly atmosphere. The staff was very relaxed, no pressure. I would highly recommend this dealership. Desirae and Nicole specifically were excellent to work with.

Had a great experience with Billy and the rest of the Lacy staff. They made it such an easy process buying my new 2020 F-150. Highly recommend this dealership!!!

Jared Gordiano was great he every lay back on pushing you to buy. that what I like best. he had no problem with me change my mind many times on what car I want to test drive.

I bought my first brand new car from Desirae. Awesome customer service and the sale was so easy and quick. Everyone at Lacys was very nice and treated me like family. I would recommend Lacys and Desirae for anyone buying a car in the future!

It was a pleasure doing business with R C Lacy and our salesperson Jared. He was friendly and knowledgable about the vehicle we wanted to purchase and has continued to be helpful when needed, through follow up phone calls. We never once felt pressured to buy or felt we weren't getting the best deal possible. All in all we had a great experience buying our new car and won't hesitate to go back or recommend the dealership to others.

I just bought an Outback from Lacy Subaru. Billi a salesman went out of his way to give me what I wanted. The service was great. Very polite, efficient, professional and prompt. Thank you Billi.

I bought a used truck for myself in February of this year. The service was so great that I told them I was a customer for life. I wasn't kidding. We just bought a used car for my wife yesterday and again the service was outstanding. Juan Molina was our sales rep and he worked hard to help us find the SUV we wanted. Nicole Lacy was who we dealt with in the finance Dept and she got us a great deal. Their service dept. also rocks. I will continue to buy from them whenever I need a vehicle and would refer anyone to them. It's rare to find a company in any industry that works this hard at customer satisfaction.

This family owned and operated dealership is welcoming and great to work with. Mike Murphy made my wifes car buying experience super easy, smooth, and enjoyable with his knowledge and humor. Id recommend the dealership and Mike Murphy as a salesman to all!

My husband and I went to look for a SUV. Haven't looked for one in 7 years. We felt very comfortable from the time we walked in the door. The salesman was very patient with us and knowledgeable in explaining different vehicles to us. We are very satisfied with the choice of vehicle we chose and the staff is outstanding. I know we will be doing business with them again.

I visited R.C. Lacy because I wanted to shop locally, but also let them know that I was looking for the best price as well. I knew what I wanted (all but the color) when I arrived. My sales rep., Bret, was very helpful, friendly, and extremely professional. In the end, we had to factory order the car I wanted, but it was worth waiting a bit as I am very happy with it. Everyone with whom I interacted at the dealership was very professional and I look forward to doing business with them in the future. (Additionally, in all of my conversations about doing business at R.C. Lacy, I have heard nothing but positive feedback from friends about their own experiences with this dealership)

Always a great experience working with the Team at RC Lacy. Great attention to detail and follow up during the process, my most important requirement to do business. this is my 3rd lease and 4th vehicle obtained at this dealership so far. I wouldn't go anywhere else!

Just purchased my 5th and 6th cars from Lacy Subaru: perfect as always. They are fair, kind and efficient....cannot ask anything more

John was wonderful to work with made car buying painless !

I recently purchased a Subaru Forester from Mike Murphy at Lacy's. It was my first experience there but won't be the last! Mike was easy to work with & accommodating. My new car wasn't going to be ready until the next day & they gave me a Subaru Forester to use in the meantime. The service was excellent. It was a great experience! Ask for Mike Murphy the next time you go in to Lacy's!

Friendly and courteous sales people. Nicole was extremely helpful.

Once again RC Lacy Catskill proves its customer service is excellent, My Subaru was recently purchased (4 or 5 months ago) but had to be brought in for service, because it would stall when stopping. Turns out my car needed a software update, Both Matt Devlin from the Sales, and Brandon (sorry don t know your last name) from service took extra time (it was pretty busy) to explain to me in detail my warranty situation and what was covered. Subaru warranty does not cover Software updates, Lacy s showed they value returning and loyal customers by helping me and making me feel taken care of.
.

The staff is very knowledge and really treats its customers like family.

Love my new car! Casey took his time to go overall options and, more importantly. Listen to what I was looking for. He was available in person, on the phone and via email to assistandansweranyquestio s I had. Overall everyone on staff was friendly and helpful.

I have always had a great experience with service at RC Lacy! Thank you for your professionalism, it is greatly appreciated.

Brett, the Salesman, is a salt-of-the-earth type of guy - not your typical car salesman salivating at commission. In fact, it was the most outstanding customer service I've ever had - let alone purchasing a vehicle.

You all have heard the horror stories, and RC Lacy is a Gem amongst rocks.

Staffed with warm, welcoming, and knowledgable individuals that genuinely want you to leave happy and feeling positive about your experience.

28 Days post-purchase they waived what would have been a $500 charge (out of kindness) just before our warranty expired for some 'wear and tear' without request. Genuinely good people here. I could not be happier with our choice of dealerships.

As a matter of fact, we're shopping for our second now!

THANK YOU ALL AT RC LACY - WE LOVE OUR SUBARU!!!
-Chris and Keri

Everyone was really friendly at Lacy. Juan Molina was really nice and seemed like he enjoys his job. We went from stopping in to driving a new Subaru in a matter of hours! The whole family was happy with our purchase.

John helped me out In finding my perfect vehicle. Good service and great experience! The staff are willing to go above an beyond for the customer!

RC Lacy is second to none in Sales & Service. I have purchased over 15 vehicles in the last 3 years. I cant recomend them highly enough. They even gave our pug Libby a toy.

Service at RC Lacy is always Professional and excellent.

First time getting my car serviced here awesome staff fast polite plus looking at New cars while I wait is always fun

Very poor customer service. I would definitely recommend going to another car dealer. I would not recommend this dealership to anyone. Typical money hungry, used car nightmare experience. I was charged 200.00 for a tire I found on line for 155.00. A Per

Worked with Mike Murphy and purchased a CPO Lincoln MKX. Great car at a fair price.

Just bought my 2015 Subaru Legacy from John Luvera and Mark. Excellent Service all around and I love the new vehicle.

Everyone is so friendly and helpful at RC Lacy! I recently bought a Subaru, and the whole buying and financing process was seamless and fast. I am extremely happy with my experience there, and I will definitely be returning. I highly recommend RC Lacy to anybody!

Am a first time Subaru buyer and totally lucked out with Lacy in Catskill. The sales guy, Dan Sorozan, couldn't have been a better match for us -- low pressure but extremely attentive and focused on finding the exact car we wanted on short order with the least amount of hassle. This car buying experience was by far the best of the half dozen cars I have purchased over the years. The car itself is also the best I have ever owned (including a series of pretty nice Toyotas). The dealership is clearly well run, efficient and clean. It is also easy going, even peaceful, without the usual sense of aggression or high pressure you feel in most dealerships.

Waiting room was clean and spaced well during Covid 19. Felt safe. Quick and efficient Service but a car wash was supposed to be included and was requested and confirmed but not done.

Lacy Ford Lincoln Subaru: An Oasis of Excellence

My experience at Lacy Ford Lincoln Subaru was supportive and professional from the moment that I walked onto the lot in Catskill. I was greeted by a salesman who offered his assistance and was very interested in what I wanted in a vehicle, not what he wanted to sell me. Robbie's indvidiualized attention was very reassuring, he stayed focused on the task at hand, he was not distracted and was not on his cell phone (a huge plus for me), He exhibited a level of confidence far beyond his years but was able to back it up with action. After an informative converstation about various makes and models of trucks and what my needs and expectations were in a truck, Robbie emphasized that he would find the right truck for me, and he was able to deliver. I bought a Ford F150 Lariat (used), it is in excellent condition inside and out, with a luxurious interior and a smooth ride. My partner was most interested in form and comfort and I with the function of the vehicle, the Lariat was the perfect compromise. Additionally, I was assisted by John Luvera, he sat with me and described the extended warranty options in detail, emphasizing the pros and cons of each option. I chose the warranty that I was most comfortable with and I feel confident that I made the right choice. If you are looking for a new or used vehicle, I highly recommend R. C. Lacy Ford Lincoln Mercury Subaru, my overall experience was excellent.

Great buying experience! JJ was very helpful, friendly and professional throughout the entire process, financing was simple and fast, and we're very happy with our new (used) impreza. I purchased my first car here about 10 years ago and would return again when I need the next. Thanks!

The entire sales experience was positive. Making the deal was very straightforward, honest and above board. Chris bent over backward to make sure we understood the entire process. He also went out of his way to deliver the car to our home and explained all of the bells and whistles on the car, of which there were many since we ordered all of the available options.

We went to Lacy because it was recommended by someone we knew who had an equally positive experience.

Had a good experience, I think the whole covid thing made me put a 4 star. It was very hard communicating, awaiting answers, and sending documents through weeks of email . But all in all, they found the truck I wanted, got it to their dealership, and it was a good deal. Online "paperwork" went well and pickup was quick and easy.

Great people's there they worked with.i enjoyed my visit

I had a truly wonderful experience buying my Subaru at Lacy. I was very nervous about taking this big step (as the 228,000 miles on my 16 year old car might indicate). However, at Lacy, instead of confusion and uncertainty, I felt comfortable and well-taken care of. I can't say enough about Matt, the salesman and all-around terrific guy, who helped me. It was clear, right from the start, that he wants his customers to buy the right car for them and to leave feeling happy and confident that they had made the best decision. That is exactly how I felt after purchasing my car. I am totally delighted with my new Subaru!! Thank you, thank you, thank you, Matt. I will always come to you when I buy a car and will sing your praises to friends and family who are in the market.

I just purchased a pre-owned Crosstrek from Lacy's. Everyone was extremely courteous, professional and more than willing to explain every step of the process. In my 50 years of purchasing vehicles, NOTHING has been comparable to the positive experience that I had here. It was actually enjoyable due to the great personality of my sales specialist,
Casey O'Hara!! Who knew buying a car could be fun?! Thank you to Nicole and Casey! I would highly recommend this dealership to anyone looking to purchase a vehicle.

My husband and I had an appointment at Lacy this past weekend to look into trading in our old Subaru for a newer model. We met with Bret who gave us our options, asked us our preferences and pulled the numbers together then took the cue when needed to allow my husband and I the space to weigh things out. This is a mark of a good salesperson. Bret made this process seamless and painless. We left there with our 2015 Subaru...enough said!

My wife and I drive over from Massachusetts every three years to renew our lease from these guys! Wouldn t go anywhere else!

Very helpful and inviting staff. Only place I will shop at for a vehicle. Thanks again

The tech's here are very friendly & know what they are doing! & quick too!

Jon Amerling is a salesman working at Lacy - from the hip straight shooter with the ability to assess a customers needs without much more than observing your test drive. I wouldn't purchase anything from anyone else at any other dealership. I've bought two trucks from Jon, and each sale was painless. In addition, the entire service dept rocks - they're all lovely to deal with, very efficient while addressing any concerns I may have.

Great Experience! Mike was able to give us the best deal around and find us the car we wanted.

Dylan Lacy was a pleasure to deal with while searching for the perfect car for my mother. Looking for something reliable and safe we finalized on a Subaru Forester and I could not be happier. I feel confident she is in the perfect vehicle. Every time we visited the dealership we felt welcome and well taken care of.

Had a great experience, all the staff at RC Lacy were so friendly and professional. I would and will recommend everyone go there.

I have been looking for a Subaru Forester for a few weeks. I reached to Lacy Subaru and Kayla and everyone at Lacy worked with me via text and we were able to complete mostly everything over the phone. Lacy Subaru made it easy to buy a vehicle.

Best experience I have had in buying a car. Price more than fair, and salesman Jolhn Amerling was most helpful and knowledgeable.

A+
All well.

We have been very satisfied with the service department and the work we have had done. They are courteous, reliable, informative and timely.

Shady establishment especially with the general manager John extremely un trusthworthy,try Kingston first.

I wasnt called when my car was ready and it was left in a complete mess! I opened the door and my jaw dropped. Things out of my glove box and center case ... was getting a air bag fixed. Then when I was driving I realized there was no heat or air coming from my vents. Since I'm far from the dealership I went to someone else to have them check it out and they found a cable that wasn't hooked up

Great company, well run family business. I have been a customer for over 30 years and am pleased to say that my expectations have always been met or exceeded.

Update- Spoke with the Service manager, he apologized and we spoke for a while about what happened. Update to 2 stars from 1.

Cant even believe these fraudulent business practices. I've taken my Subaru here multiple times with no issues for oil changes and the like. This past fall they told me I had a power steering leak/issue and to bring it back for service. I kept an eye on fluid levels and didn't notice any problems. The next time I brought it in for an oil change they told me the problem was still there. So I made an appointment for my next oil change and told them to take a look. Zero issues with power steering. But they charged me a lot of money to look into this problem they made up. And while looking into the non-existent problem, they cut through my AC belt and wanted another three hundred dollars to fix that (had no problems). These illegal fraudulent business practices are what got me in touch with Subaru of America who attempted to right Lacy's wrong doings. When I called and questioned Lacy Subaru on why they made up problems and charged me for them, the response I got back was that the Subaru technicians weren't qualified to tell me I had issues. Shaking my head in disbelief at my outrageous bill, I knew I'd never go back. Now I'm still left with a three hundred dollar fix after they cut their way through the ac belt completely unnecessarily. But on the plus side, no issues with power steering

Traded in my 2012 Ford Edge and purchased a 2018 Certified Edge Titanium. So far I am impressed with the RC Lacy sales and finance team. They handled everything with professionalism and courtesy.

I had a couple of issues prior to taking the car home. The first one was a crack in the windshield on the driver side. They promptly scheduled Safelite to come and replace the windshield at my home at no cost. The second had to do with the worn OEM tires (Hankook). These are suppose to have a 50k mile tread life, but with only 24k you can already see the wear bars. According to their tire gauge, the tread depth still fell within acceptable limits. Although they wouldn't replace all 4 for free, they did meet me halfway and I m okay with this.

All in all, I have no doubt that RC Lacy Ford will continue meet or exceed my expectations in a car dealer. Also looking forward to meeting the Service department team when I get my new tires!
A special Thanks to Mike my sales guy, You Rock!

-Michael M.

After dealing with a few local dealers in my area, I decided to try Lacy. Salesperson MC Reopell and business manager Jeff Reopell made my purchase and transaction flawless. No hassle or pressure. This was the best car buying experience I have ever had. Wish I hadn't wasted my time and energy at the other places. I definitely will return and suggest to anyone to go to Lacys for their car purchase. Thank you Lacys!!!! I Love my car!!!!

Ordered and purchased a 2015 Outback and was quite impressed with how the staff at Lacy Ford handled the transaction. The entire process was professional, cordial, accurate and painless. While many car dealerships have, unfortunately, tarnished reputations, my experience has convinced me at least that Lacy Ford is the exception to the rule. Consequently, I give Lacy Ford an A grade. My contact at Lacy Ford was Robbie who made the whole transaction a very pleasant experience. I give him an A+ grade.

Fast and courteous service. Always a pleasure.
Pat and his team are always efficient and friendly!

Edit: If this review was fully read by the Lacy owner, the reply would not state that they fixed everything as soon as they were told. It took several extra trips and repeated apologies to get things fixed. That is not getting things addressed as soon as they were made aware. The reply from the owner to me initially asked me to call to discuss and address this and offered a phone number but I was unable to call at that time, because I was out of cell service area. They have since changed it to a defensive response which implies they fixed things quickly and accurately. If they read the end of the review, they would see that the last "inspection" was still inadequate as they claimed to check fluids but my own inspection (looking at the reservoirs and a visit to get the oil changed) indicate otherwise. Just because other reviews are positive does not mean my experience is invalid or incorrect. Additionally, the disrespectful comments and laughing at my dissatisfaction with their service was not addressed. Finally, there are still problems with the backup camera and screen, as well as the noise when turning after the car has been sitting for a time, both of which they know about.

Dismal service and poor follow through are the hallmarks of this dealership. The 150+ point certified inspection must just be a form the technician fills out without looking. Several small things were completely missed such as the missing key they certified, which I acknowledge they told me about but was certified as having two present, the driver's side floor mat was missing despite the form indicating all 4 were present and had no stains or burns, the air conditioner did not work, even a little, and the fluids were not topped off. The coolant was a little low, the windshield washer fluid was half full, and the gas tank was down an eight of a tank within 2 blocks of the dealership. The key being missing was made known to be as I said, but they promised to have it there shortly. I had a scheduled appointment to have a stain removed a few days later, but when I arrived, the key was not. Several days later again, when I came back to pick up the car from being repainted, the key was again not there. A week later they finally got around to having one delivered. At this time, it was cool outside so I hadn't needed the air conditioner, only an open window. So I called when I tried to use it, and they had me come in a few days later. I understand needing to schedule it. No problem. It is now 100+ degrees outside and very humid and when I get there I wait for a few hours, watching as my car does not go into the bay despite having an appointment. They finally get back to me to tell me that it's a bad compressor, and send me home telling me it will be a while before they can get the part and they will call me back to let me know it's in. Some time passes and it's hotter and hotter. I finally call to ask for a loaner car until the part arrives and I'm asked why I hadn't called to schedule the appointment, my part had been there for a while. Note how they said to me they would call me when the part was in. They agree to the loaner and deliver it. That was a nice attempt at regaining some of my appreciation, however they give me a dented, dirty, smelly car to use for my work vehicle, visiting clients. I did not purchase a car that looked like this one and would expect a car comparable to the one I own. When I explain this is not a way to make repairs for poor service and dishonesty, they chuckled that I'm unhappy. They stated they did another inspection but again, the fluids are not checked or filled at a minimum. They did replace the floor mats on this visit but similar to the key, they neglected to do that the trip before when they assured me they would have the replacement. Untruthful repeatedly, no follow through, and disrespectful comments and behavior are not a way to ensure follow up business. The manufacturer has been told of the lack of complying with the certification process and they were not pleased. I hope others have better experiences.

Lacy Ford has done a great job repairing and completing the required maintenance on my 2019 F350. Communication is excellent and the quality of work is top notch. Highly recommend.

So happy with my experience at RC Lacy. Billy was awesome! He was super helpful and honest and I appreciated that since it was just what I needed at the time. Plus, my kids enjoyed the whole experience since he talked football during our test drive! Eric also worked very hard to get me in my new Subaru which was also so appreciated. Thank you guys for everything!

I had called for an appoint to have my oil change and inspection, I was told I did not need an appointment but could simply drive in. I arrived at 10:30 and was told I would be out within the hour. I waited 3 hours without being given any updates or appoligies.

I want to thank JJ for all the help that he gave my wife and I. We went in to rc lacy in the beginning of February to purchase a 2013 VW passat, we gave him a deposit to hold the car and that's what he did, he held the car for a month an unforuntly something came up where we couldn't purchase the car and he understood. Will come to say two months later we were finally able to purchase the car that we wanted and likely for us it was still there. JJ was by our side the whole time with our car buying experience and kept us in the loop the whole time. Thanks again JJ we love the car.

Recently bought a 2016 Impreza, test drove it on a Monday, picked it up that Thursday. I dealt with Casey from walk in on Monday to that Friday, and he kept me up to date with everything until I picked it up, and helped me out personally that Friday when I had a minor issue with the car. Great customer service, kept the process easy and understandable, and I look forward to my next dealing with them.