La-Z-Boy Furniture Galleries GTA, Kitchener & London Review

Just bought a beautiful sofa today at Lazy-Boy. Thanks Robert, you made it easy and enjoyable.

Has some nice stuff, but, make sure you have good credit or are willing to sell off one of your kids. The prices are insane, I do not care what they say about quality etc., you cannot justify those prices

Very helpful but not pushy salesperson Rob helped us find the perfect chairs. Wide selection, and excellent quality.

Very friendly and knowledgeable. We appreciated that Robert gave us the information and then left us to discuss it.

Unbelievable customer service! Thank-You Lazy Boy and Robert. Two years ago I purchased a sofa and love seat from Lazy Boy in Kitchener. Upon delivery both pieces were damaged so were taken away and replaced. Over the two years I had issues with the fabric. It pilled terrible. Recently I noticed a hole in the fabric. I contacted the store where I purchased the set and spoke with the salesperson Robert who had originally helped me two years ago. Again he was more than helpful and congenial. He recommended I contact Elizabeth Viera who is there Customer Care manager. That very day I spoke with her and told her my misfortunes with the sofa and loveseat and sent her pictures Within 24 hrs I received an e-mail telling me to go in to the store and pick out two Brand New pieces of furniture which I did. Once again Robert helped us with our choices. He again was very helpful and congenial.
While there we also purchased a new chair and probably going to select new tables and lamps to match our new sofa and loveseat. You can't go wrong with service like that. Thanks again LazyBoy and Robert and Elizabeth.

Furniture is good quality, lots of fabric choices. Showroom offers lots of items to try. Our salesperson was a bit rough around the edges and borderline rude. Design staff was delightful. Refundable custom room design option was great!

They did a great job! The salesman, I can t remember his name unfortunately was awesome! He noticed I was an engineer and sold to me technically about the specs of the product which I always appreciate. I want to understand why it s actually better. Not just because they say it is. The product is amazing, we got a couch with console and a chair. They are amazing. My back feels good after sitting in it with all the support, and it s very comfortable. I also think it brought the raptors luck when I watched the playoffs in it and we won the title!! Haha, either way, it s more expensive then a generic products out there but worth the extra money for the quality.

My wife and I purchased two new La-Z-Boy recliners yesterday, and we are thankful to the staff for making that time a pleasant experience.

There furniture was very large expensive. Even with there sale i was left with $5000 sectionals.

Hart was very helpful and listened to our needs carefully and was able to find something suitable. He knew his products and how to treat customers.

Just bought a chair from Robert and Leanne. We were returning a warrenty issue chair from November 2018 that didn't wear so well but both Robert and Leanne looked after me and my wife and got us in and out nice and quick. Looking forward to our new chair in a few months.

Bought an $800 chair. Wait a week, go pick it up box is already open, figured they checked it out . Get it home wrong color . Call the store, they told me they would see what they could do for me . Never called back

Great service from Hart. He is personable, friendly , knowledgeable and helpful.

I had a good experience at the Kitchener LA-Z-BOY store. The sales rep Hart Hayden was friendly and helpful without being pushy. I bought the chair I liked with a good discount, and they wrapped it so I could put it in the truck and take it home the same day, so I could avoid a delivery charge.

Big thanks to Robert for putting our wish list together, without hovering.

Hart Hayden gave us excellent customer service. Very happy with our purchase

Excellent customer service!!! Beautiful comfortable furniture, won t buy anywhere else moving forward!

pleased with the customer service that Hart Hayden gave on my recent visit to the store.
he answered all my quesitons, made me feel at home and comfortable while shopping,
showed me the options availabe.
plus he was knowledgable about the building i live in and the type of living room area available.
that was also helpful.

Great service from Alex Nichols at the Kitchener location who helped us navigate the myriad of recliner chair options. He was very informed on the products and could help determine best fit for us. We very much appreciated his respectful approach. We love the chair and very happy with our purchase. Will definitely contact Alex again for future furniture needs. Thanks Alex.

We visited LaZBoy twice before making our purchase, and were pleased with both of the experiences. The sales staff were attentive on our arrival and very helpful. Robert Chambers was patient and accomodating while we made our furniture model and fabric choices. He offered helpful suggestions and answered all of our questions.

Bought a couch and an ottoman a few years ago. The quality is top notch. The prices are a bit high but it's worth it in my opinion.

Six stars! I was so impressed with the level of customer service, and kindness, of the sales staff at this store. They went above and beyond to ensure the best possible lift chair for my 91-year-old dad. Thank you so much!

We had great customer service as the ladies came out to the house and gave us great suggestions in the show room for what we should purchase. The service however stopped once we paid our bill and had a very long wait until our furniture came. It took more like 12 weeks when they said it should be max 8. No one followed up with us to keep us in the loop. We attempted to change the size of the area rug that we ordered but were unable so they said. That was disappointing when we spent 9 thousand dollars on furniture. We thought we would get a bit better customer service. Then one of the couches showed up broken. It took weeks to get a technician out to diagnose it and then two more weeks for him to bring the part and actually fix it. In total I had to be home 3 days from work for all of these lazy boy deliveries and technicians.

Excellent products and variety of styles. Prices seemed competitive. Really appreciated the help from Arthur and Hart during our four visits to settle on the piece we chose. And it was in stock so delivery is within a week (your mileage may vary). Would recommend to friends.

Had a wonderful experience shopping at La-Z-Boy Kitchener.
Salesman was supper helpful and not pushy at all. Thank you Hart!
As for the chair I purchased, I ve had it over a month and it is honestly the most comfortable piece of furniture I have ever owned.
My chair even arrived a week earlier then expected.
Will most definitely consider shopping here again when we re ready for our next furniture upgrade.

Over priced generic stuff. Can pretty much go anywhere and get the same things at half the price. 1000 dollar mark up for it being at la-z-boy. That being said the staff seemed nice and relaxed and not overly pushy. If I seen something there I couldn't get anywhere else I would buy from them.

The service is fine, maybe a bit pushy but I'm sure that's a factor of how they lay their employees. Lazy boy is a well known name for quality but I'm not sure that's it is the case anymore. They still do have a large selection of chairs and couches mad for comfort though.

great people and great knowledge,except they did not tell us about the 80.00 delivery fee.

Our shopping experience was great ..Ms. Dietrich made it a very pleasant visit..showing us items and leaving us to decide..
Delivery was also great, the gentlemen were courteous and placed our purchase exactly where we wanted..and took all debris away..
We would definitely shop here again.
Thank you La-Z-Boy..

We were there for almost 30 minutes and not one sales rep approached us.
3 were sitting at a desk and 2 had walked right past us
When we approached one sales rep she we told her that no one had come to us she said that she was busy with another customer but did not offer to call another sales person for us

We left and went to Leon s and bought our couch there.

Service a Lazy boy was the worst ever

Very happy with the service we received today. Our salesman Hart was very helpful.

Don't purchase from Lazy Boy! We bought a high end reclining leather love seat and sofa several years ago. We also purchased an extended warranty as we have dogs and were concerned how well the material would hold up. Fast forward and we find ourselves with oversized paper weights. The material is breaking down on the head rests which is the least utilized areas and Lazy boys warranty only covers cuts made from sharp objects and not the garbage craftsmanship. They Wont get my money ever again.

Would definitely not recommend shopping here. Both our salesman and the manager lied (I am not going to mince words) to us about the delivery date. It took over a month for a chair that was supposedly in stock. We could order a car and get it faster. The delivery process was professional and well done.

It didn't take very long for my husband and I to be fitted for our personalized recliners. Andrew, a most professional consultant, directed us to find our most comfortable fit.

My husband has Parkinson"s Disease and although he's doing fine now, Andrew understood his future needs and graceflly guided us to better choices for the future.

He helped us find a pull-out couch that was a good match with our recliners and suitable fabrics. Choices for pet-friendly fabric were numerous.
We are so looking forward to enjoying our new furniture in our new home.

Incredible sales person - took all our needs and wishes and found a product perfect for us. Fantastic service without pressure.

Robert at La-Z-Boy in Kitchener helped us find exactly the sectional we were looking for. We appreciate the N. American made quality and workmanship.

Terrible customer service. They force you to pay $99 for delivery because there is "no room" in their warehouse to store furniture for locals to pick up. The other option is to drive to Toronto to pick it up yourself. On top of the already inflated prices, the only way to get cheaper shipping, and trust me when I say I had to argue tooth and nail to even get that, is to purchase their 7-year warranty... because the two are completely related. Nevertheless, I cancelled my order and went to Smitty's just down the road which has equal quality furniture, better prices, and WAY better customer service.

Thanks for the great service. When I arrived the sales man (Hart) introduces himself and gave me time to walk the floor on my own. I found a few recliners that I was interested in and he helped me choose the right one for me. He demoed the operations, showed me the construction, and made the purchase process enjoyable. Thanks for the great service, and I look forward to receiving my recliner. When I need to replace the rest of my living room furniture, I will return to the store with confidence that I will once again receive great service. Thanks La-Z-Boy Kitchener!

Great service, great product and prompt attention. This is why we have been shopping at Lazyboy for almost 20 years.

La-Z-Boy has a fantastic selection, and the sales people are helpful but not pushy. Great sales seem to always be available.

I attended London La-Z-Boy Friends and Family Event this weekend. I met my favourite salesman Robert Chambers from the Kitchener store and as usual he was most helpful with my purchase. This is the third time I have been dealt with him. He is a pleasure to deal with. His manner is most pleasant, knowledgeable and professional.

We had an above wonderful experience on Sunday at the Kitchener Lazy Boy. From the moment we walked through the door until the moment we left we were treated with so much respect, knowledge & genuine care for what our issues were & what we were looking for. Our consultant Hart Hayden went above & beyond to make sure we were completely happy & satisfied with our purchase. I would recommend LazyBoy in a heartbeat. We are anxiously awaiting our 2new recliners to be delivered.

Just bought a sectional and a sofa-bed at La-Z-Boy, Kitchener. Received excellent, knowledgeable, courteous service from Sales Consultant, Robert Chambers. Love the quality of the furnishings we bought and can't wait for these pieces to arrive. We will definitely return to this location for our future home furnishing needs.
D. & M. Quinlan

Loved working with the staff in this store. Got better than what I was thinking when I walked in.

Good service, good selection, excellent quality of product.

What a fantastic experience my wife and I had with one of Lazy Boys most knowledgeable and professional looking sales reps Hart Hayden!
I would recommend asking for Hart if you are ever in the KW Lazy Boy. He will make sure you are all looked after and give you the time you need to try different furniture and make your decision.
Ask him about trading in!
Thank you Hart for making my furniture shopping with my wife a great experience!!
Jon Ecclestone

They call them lazy boy for a reason
The committed delivery dates are there for entertainment purposes and just to make you make a deal
My order get rescheduled for 4th time without prior notice
Did not offer me any substitute despite that as a family without any living room as we have given our old stuff for salvation army
Management is arrogant and is not customer oriented
Not recommended - think we ll before u commit

sales person was great to talk to and was very knowledgeable. No high pressure sales tactic and she addressed all our concerns,
We did purchase after a couple of visits and left with a good feeling about the service and product.

Kim and Mark
Guelph

The place was lovely and the staff was great! Arthur was really helpful, answered all my questions and was so patient as I took a long time. I can t wait for my new sofa!

We bought 4 pieces of furniture from this store less than 2 years ago. The furniture is used less the 40 weekends a year and is already failing. Service Dept has been less than helpful and simply reminds us that the furniture is almost 2 years old. Very unhappy with their level of service.

Great experience. High quality furniture at good prices. Our first LaZBoy chair lasted 20 years, so I came back and got another. Jeannie was great - had some good suggestions and got us a great deal!

We only went in to look at couches! We were served by Barbara, who showed us quite a number until we fell in love with one with a remote and total control of how we sit. She helped us understand how the controls worked and then discussed in detail the 7 year furniture protection plan. Thanks Barbara for not being pushy because we would not have bought it if you had pressured us.

My furniture quest had been a long and frustrating one until I went to the KW location and met Anita Baur.

She listened to my needs and wants and directed me to several styles. She then suggested that I not buy anything but instead wait for a new model to arrive. She felt that it would be a good fit and would call.

How right she was! The frustration of the search was finally over!

I appreciate the time that she took, her professionalism and how well she knew her product lines. She didn't try to up sell or pressure me to order.

I am excited to know that my new furniture is on its' way and I look forward to going back.

I am very happy with our experience at La-z- boy. Will be coming back for more.

Selection is limited. Website apparently has more range and options

Robert Chambers was patient and not pushy. He made my purchase experience pleasurable.

Friendly and comprehensive service. Very knowledgeable staff and helpful with answering questions and providing feedback.

Store offered a large selection of models and fabrics pleasantly displayed. Robert was great and went above and beyond to help me decide on my purchase. I can't think of anything that could have been done better.

An absolutely wonderful experience from start to finish! The salesperson who dealt with us was great. No pressure and no hovering...but close enough evwrytime we had a question. He did a great job of explaining all the details and the functionality of the recliners.
We were advised 6-8 weeks for delivery and then recieved an email letting us know they were ready and we could call to set up delivery. We weren't ready for them yet as we were finishing our basement. They had no problem holding them until we were ready.
On delivery day the men were punctual and friendly. They put the couches I'm the basement, set them up and tested all the recliners to make sure the feet were able to raise effortlessly with our particular carpet.
We are thrilled with our sofas and our experience with La-Z-Boy.
The only problem is keeping hubby awake for a whole movie...he's so comfortable he usually falls asleep instantly.
Thank you La-Z-Boy!!!

Sincerely ~ from a beyond satisfied customer

Amazing products amazing prices amazing customer service you get what you pay for.

Great selection of high quality furniture.
Professional, knowledgeable and friendly
sales staff (no pressure).