Debra

Review of La-Z-Boy Furniture Galleries G...

Unbelievable customer service! Thank-You Lazy Boy ...

Unbelievable customer service! Thank-You Lazy Boy and Robert. Two years ago I purchased a sofa and love seat from Lazy Boy in Kitchener. Upon delivery both pieces were damaged so were taken away and replaced. Over the two years I had issues with the fabric. It pilled terrible. Recently I noticed a hole in the fabric. I contacted the store where I purchased the set and spoke with the salesperson Robert who had originally helped me two years ago. Again he was more than helpful and congenial. He recommended I contact Elizabeth Viera who is there Customer Care manager. That very day I spoke with her and told her my misfortunes with the sofa and loveseat and sent her pictures Within 24 hrs I received an e-mail telling me to go in to the store and pick out two Brand New pieces of furniture which I did. Once again Robert helped us with our choices. He again was very helpful and congenial.
While there we also purchased a new chair and probably going to select new tables and lamps to match our new sofa and loveseat. You can't go wrong with service like that. Thanks again LazyBoy and Robert and Elizabeth.