LA MAMOUNIA Leading Hotels of the World Review

Humiliate their customer by handing them the bill. Hotel to avoid if you want real palace service. And respect. I had to change rooms because the heating did not work and the door to the bay window broke so freezing cold. No refund of my night and a room transfer in 8h .. And that's just one detail in a list. No follow-ups from managers if you don't have a prestigious last name. Even if you pay. The value of this palace lies in the value of the material. Poor service. Do not stay long in this place and even less if you are a single woman.

Beautiful mosque, beautiful lights my dirty outdoor place

Luxury establishment with expensive prices; but it is worth giving you the pleasure as you are in Marrakech

The sweetest place in Morocco at all.

The place is very very luxurious.
The labor cadres have a very high standard and some of them are famous internationally and especially the restaurant manager when they are very famous abroad.
The place is second to none ... more than Mtmawaz

The rooms are nice and the garden and grounds are lovely. The staff are attentive and polite. But the food in the hotel is not of a high standard at all, we ate in three restaurants and the food whilst wildly overpriced is not very nice, More

Palace experience. Everythings as it should be. Nice staff too!

Lush beautiful garden that can take you away from all hassle of madina. Old style hotel that sits in a prime spot in the Hivernage neighbourhood, just outside the medina and almost opposite the famous Koutoubia minaret. So its easy walk to madina and souq. The service is outstanding. I spent two nights here with 2000 euro.. would I go again? Yes for lunch or drink but not to stay as there are many excellent Riad around can provide more (home style experience) better than la mamounia with less than half of the price. But they deserve every penny.

The hotel is very nice, but I had a terrible experience. We visited the hotel, had lunch and when we had to leave, the card payment system did not work (it was not cheap, Berreta had enough food and we had no cash). So they made us wait 1 hour, until the card passed. They had accumulated many cards. They were about 40 degrees. They didn't offer us a glass of water, with little girls aged 5 and 7 who were exhausted from waiting. We had to ask permission to walk through the gardens while we were doing time (we didn't have it because it was our last day and we planned to visit other places). If it were for them, you had to be kidnapped at the reception. All for a hamburger and a slice of chips and a couple of sodas. The 90 euros worse spent. They seemed desperate to collect (crumbs, for a hotel of supposed category) and it was not our fault that they had no system. The wait was one hour per clock without being able to move from the hotel. Silver is not the important thing. But customer service, and the attitude of its staff, left much to be desired. We were supposedly attended by a woman named Jiman (who never wanted to give us her last name) and one Paul Rivet. Hotel disaster.

Wonderful palace and garden is, it's worth to have a coffee.

It is an overrated hotel. Price excessive quality. French restaurant very improvable. Beautiful gardens

I didnt stay there however i went to a restaurant there. The staff were reallllly rude. I have nothing more to say just rude rude.
I was waiting for long to go and visit this amazing hotel but i regt

It does justice to the fame it has. The hotel takes care of the details to the maximum and the gardens are of indescribable beauty.

Beautiful place, ideal to enjoy a mint tea with some small Moroccan pastries ...

What more can I say if it is just sublime, I had a pleasant stay

It is a luxury hotel and casino building. There is security outside the building. The entrance for the garden is free but until a specific hour in the afternoon. There is a big garden but i think it is not something special.

It's weird starting with a 3 star review on my first night at La Mamounia but when your expecting the best hotel of the world you really put your expectations high. The pool indoors looks lovely in pictures but quite small in person. The outdoor pool with lots of chlorine, really burns your eyes. The food menu, quite basic by the pool. The public areas inside pretty dark and gloomy and the room, well, it's comparable to a Marriott or Westin room. Poor mini bar selection, not accessible plugs to charge your stuff, small TV in room. One thing that really put me off, no 24 hour gym. It closes at 8pm. Location wise you need a cab for everything. Staff really attentive and kind. Since the gardens are open to visitors the security keeps asking you if your a resident, quite anoying. Nice hotel but totally not worth the price tag.

Very nice hotel but the missing star are rather related to the hospitality level. To be fair the staff at the gates and reception are nice but those at the restaurants are somewhat arrogant and make you feel like they are doing you a favor.
They have store like YSL, Dior and for local attire too very nice one Beatrice Paul.
Also their spa is not available for non-residents.

Excellence in its purest form !!! They were unforgettable moments.

The most exclusive hotel in Marrakech and the most famous in Morocco. Located in the walls of the old city is full of charm and history, buen withdrawal of famous people.

The place went downhill since I heard it was so amazing 6 years ago. Yes, it's beautiful, but the food super expensive, we could not swim in the pool as day guests, and the tea was so laughable we had to send it back. Hard to mess up tea.

Beautiful hotel and beautiful grounds. However the staff at the restaurant was slow, the food was mediocre at best, and extremely over priced. Definitely worth the visit, just don't eat or drink anything.

Beautiful place
Beautiful renovated casino ideal for a good evening service and staff at the top

Lovely setting. Service a bit lazy for your 20 quid a cocktail

It is a place, beautiful, bewitching, with lots of history..the Italian restaurant, a treat

They say what is the fifth best hotel in the world, very nice gardens

I visited it without being hosted and I thought it was spectacular, highlighting the gardens, the garden and the cafes and terraces outside. It breathes atmosphere of peace, relaxation ... I hope to spend a few days, in the future ... Mr. owners, invitations are accepted

Astounding and breathtaking garden. Open to all to come and enjoy their afternoon tea whilst enjoying the view. Only thing I'd say is that do not attempt to enter wearing a sports shirt. You will be turned away. You can wear anything smart or even casual Also, they have great hot chocolate.

Fabulous Sunday brunch served next to the pool. A great way to while away a few hours served by friendly staff. Excellent choice of traditional moroccan food from the buffet. Expensive but very high quality and wonderful surroundings

Absolutely spectacular
A wonderful hotel that I would like to return to someday.
The smell of the entrance is so good

Great property with beautiful gardens, worth the walk through of you are not a guest. Have a drink on the terrace and enjoy the natural settings.

Beautiful but overpriced and overrated ...
We do not feel comfortable

Historical place, to be visited for Coffe or beer.. good space to meet people. Enjoy

Spectacular. One of the best hotels I've been to. If you are coming, make sure you have enough free time to enjoy the hotel, its garden and its facilities. Worth as much as Marrakech itself

mpressing hotel with marvelous architecture. Rooms and the hotel grounds are very nice. The service is great and even sometimes overdone! Rooms could be renovated, and especially the lighting is poor.

Luxury is little compared to this oasis of flavors.

Overpriced and just mediocre food. We were a party of 8. We had the salmon , the steak, the pork , the lamb and the skate. All 8 of us were disappointed. Food was mediocre at best. $1600 later all we can talk about is how bad it was. Save your money and go to local Moroccan restaurants.

Luxury hotel, wonderful and full of services for any need, excellent cuisine and extreme professionalism on the part of the staff.

A beautiful hotel, with stunning gardens. The Italian bar is great for a casual drink, and the live music is a nice touch. The luxe interior spaces are serviced by efficient and courteous staff.

An incredible experience, the streets, the restaurants, its people, very attractive places to visit.

Spectacular, only for visits, by economic level, gardens, interiors and exteriors super-cared for

One of the most famous luxury hotels in North Africa. I think it's worth taking a walk through its beautiful gardens and enjoying the unique atmosphere that is breathed. I think the price is high and surely the quality of the food does not justify it.