Excellent service and repair to our gas fireplace. Technician arrived on time, very polite, assessed problem quickly..fixed problem..cleaned and adjusted unit..took great pride in his job..very reasonable price.
It is February and Krings still has wood pellets for sale. They offer two sizes, 23.8 lbs and the usual 40 lb bags. They even load them in your vehicle. I will be back. Very happy they are so close. The only negative is their store hours, that is why no five star rating.
Very knowledgeable. Items are a bit pricey but worth it
The people at Krings are always eager to talk with me and help me. I got a grill from Krings several years ago, and have been more than pleased with my experience.
Went to schnecksville store no tech people at that store,don't really answer questions not much help
I have purchased two wood stoves from these guys two years apart. They are very professional and know what they are doing. I highly recommend them!
Great experience! Sales team answered all my questions - very knowledgeable. Professional installation by two friendly crewmen. They instructed us and ensured we knew how to operate our new gas fireplace insert. Everything was coordinated with the local Propane Gas company. Thank you Kring's Hearth and Home!
Great quality products, and a company that cares about community!
We had our Pellet Stove installed January 2019 and the installers were very professional and did a terrific job. The staff at Krings is very helpful and the selection is awesome too. We had an issue with our stove this month (our fault) and when I called for help they spent 30 minutes walking me thru how to troubleshoot and we were up and running that day. We highly recommend Krings!
I went looking for brass fireplace pieces. Everything is black wrought iron.
I was lied to. I paid for a part plus labor to be installed that didn t even fix my problem. I was told they needed to order ANOTHER part to get it to work (a gas valve). They called me days later and said they couldn t find a gas valve for my fireplace and my only option was to buy an entirely new fireplace.
I had Stoves N Stuff come and they fixed it within 20 minutes. A gas valve apparently isn t that hard to find, but an honest person is.
We had Krings out to service our Quadra-Fire pellet stove. The tech found some pellets inside the auger that had been exposed to water and had hardened. He called his supervisor because he seemed inexperienced and didn't know how to fix the issue and came back with 2 options.
We decided to not do anything and instead, my father-in-law wanted to take a look. He managed to fix the issue within 30 minutes without breaking a single part. However, the tech never finished servicing the pellet stove, because he stopped when he found the hardened pellets. They still charged us full price, however.
The reason we were getting the stove serviced was that it sometimes leaked smoke during the shut-off process. I called Krings to inform them my father-in-law easily fixed the issue they tried to charge us hundreds/thousands for and to give them the chance to come back and finish the service call, at no cost to us.
Josh flat out told me they would come back out, but we would have to pay full price for another service call. For a locally owned and operated business, that customer service experience was horrendous. They screwed up, plain and simple, and now want to collect another service call fee to complete the service we already paid for. I will stick to using Wood Heat moving forward as they stand by their work.
Very Helpful and informative. Will definitely be making my purchase here.
Felt the customer service and care was missing. For example, the "rocks" they show in the showroom are black but apparently they ship them as white and then we were told WE have to paint them. When I caled and spoke to someone at the store they said if the paint was not included (which it was not) that we could BUY it at the store for like $16 a can. Instead of saying "we are sorry if you feel misled but come in and pick up the paint at no charge" we had to pay. Then the owner called and argued that the paint WAS included and suggested we threw it away. But then said we would have given you a can of paint but that is NOT what the other person said who called us. They said we could come in and buy it. Whatever happened to "the customer is always right?".. Clearly a disconnect. So if you want good quality customer service, go somewhere else.
We repaired a couple roofs there. The people were friendly and accommodating even though we try not to bother much the burning pellets smell gave us a relaxed work environment.
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