Felt the customer service and care was missing. Fo...

Felt the customer service and care was missing. For example, the "rocks" they show in the showroom are black but apparently they ship them as white and then we were told WE have to paint them. When I caled and spoke to someone at the store they said if the paint was not included (which it was not) that we could BUY it at the store for like $16 a can. Instead of saying "we are sorry if you feel misled but come in and pick up the paint at no charge" we had to pay. Then the owner called and argued that the paint WAS included and suggested we threw it away. But then said we would have given you a can of paint but that is NOT what the other person said who called us. They said we could come in and buy it. Whatever happened to "the customer is always right?".. Clearly a disconnect. So if you want good quality customer service, go somewhere else.