KPN XL Reviews

Is nicely helped, but not nice if you get the phone back unrepaired ...

Assessment on a weekday. Significantly busier during the weekend. Nice help.

Very poor service can not call the store you can always drive there I asked after the reason why there is no phone number to call after the reason was that they had no time to take the phone! And the staff is rather arrogant and don't really bother to speak to the customer properly!

Bad store! The service is worth nothing and they will keep you on the line! Have lost my phone for over 2 months now without any prospects! KPN No more for me!

Incorrectly informed. Pity Longer without reception

Good service. All the time was taken and clear explanations were given

Extremely condescending staff and very adept at chasing customers away

Clear store with experienced staff. They are always available for advice and assistance.

Appointment made yesterday for 2 people. With the continuation that we stand there and could enter to 1 person. Badly communicated !! And a bit hazy that 2 people are scheduled by their Appointment and only 1 is allowed in !!

In spite of an online appointment, just follow up. There were only grumbling people.

Bought a new smartphone with good service and transferred the data. Also integrated in my fixed subscription for internet and digital TV.

quickly helped with a new SIM card on Wednesday afternoon. Good service .

Nice people, but if you're not after it, it all takes a long time.

Almost impossible to take out a business subscription there ...

We were there just after opening time on Sunday. Very busy and have to wait a long time. Employee said that this is every Sunday between 12 and 2 pm. Neat and quickly helped.

Worthless but that now applies to all KPN stores.
If now both your subscription expires as a couple, you may not both enter at the same time.
I went to 3 stores in EHV and nowhere after waiting an hour we could enter, and if you just come in as a couple in other stores, I think that the KPN is exaggerating everything now.
If KPN wants to keep their customers, it will still be tapped out of another barrel. Even at an XL-KPN store there are only two people working to help customers, why is this called an XL store ??
Would you like to view a new device and not via the PC but just in your hand, is this still possible ??
They are NOT doing well with this way of dealing with their customers.
If I still have 14 days until my subscription expires, then hope that the KPN will go differently, otherwise I doubt that I will continue with the KPN.

Nice store, nice employees! You get a clear answer to everything :)

Having to wait a long time and put in a lot of effort to get a replacement SIM card as a corporate customer. This Store is really aimed at consumers and small business customers

Customer unfriendly there is not listened to you much stress in the company. Unfortunately

Myself plus 9 other people had to wait outside for three quarters of an hour and were not helped yet while there was only three people inside it was scandalous with this heat I went to Eindhoven shopping center woensel and was immediately helped as it should

Last week, I exchanged a TV modem of 10 years old without any problems, unfortunately the new one does not work properly.
Trying to exchange at kpn xl ekkersrijt but employee does not want to exchange it at first, as the power supply was not there despite the power supply of the new one that could be kept there (ego discussion because it is about nothing!). After this discussion about an appointment which is understandable (despite last week without problems) now that two employees in the shop 0 customers are also not willing to hand it over outside if necessary.
In short, thinking along and being willing is not worthy of KPN!

Already 2 times friendly and well helped by Kaya and colleagues. Thanks :)

Long wait, nothing is possible with a seller who would rather have done something else that day. A lot at home.

Stood outside in the cold. I couldn't turn and left. Such a large store and only room for a few people. Will the old government PTT remain .....

After many problems with the WiFi at home made an appointment with a technician. The doorbell rang and there it was Mo. Everything once and for all now well connected. Even the invoice has been fully reimbursed. Customer service 2.0 is this. Top arranged by the KPN Ekkersrijt branch.

Very slow staff. We had to wait more than 45 minutes before we were helped.
Behind 2 staff members were pleasant to neighborhoods, but nobody helped. Bit frustrating.

Customer stop at KPN? Already 4 calls with KPN Zakelijk (each half an hour). Order keeps disappearing, but it should be fine after that. Then no message even though this is promised. They are now going to look further ... they kept referring to external companies that make mistakes while I only called KPN directly for business purposes.

If this is not ok within 1 day, I will look further and buy iPhone 12 with subscriptions elsewhere. Too bad, already bad service while we are not even a customer.

They do not always do their best with the desired result
I am also satisfied with the kpn

Well assisted by friendly employee in converting digitenne to kpn interactive television.

Service is a difficult word. Mountain promises, but then it clears up. As long as you have no problem it is all right, but owee if something is wrong.

made an appointment via e-mail, now something has come up and I want to cancel the appointment, but no possibility to get in touch with this store, only via 0800 number where the waiting time is just 10 minutes or longer? ?? how do you make it difficult for your customer?

ordering wifi extender with vvv-bon was not possible, only via internet. Tried at home, but with customer service on the line this turned out not to be possible :-(

good and quick help everything was arranged that way

Huge store and only 3 man staff when I got here. One of them was only receiving people and registering something on a laptop. If it also helped, there might have been fewer people waiting. I just went because I'm not going to wait an hour for something like a few minutes

Today I received great professional and friendly assistance with advice and bundling some of my long-term KPN contracts. Tribute!

There were huge waiting times on Tuesday at 2:22 pm

We had something with the telephone (settings) and were helped very correctly, while waiting we could enjoy a cup of coffee in a sitting area. The store was very well maintained and well arranged. The desks where the people were helped are strategically placed, you had a bit of privacy.
All in all, a good shop where you were helped as a guest.

You should only go here if you are not in a hurry. They are always understaffed here so it always takes 30/45 minutes for your turn. Do something about KPN. For small things you better go to the media market across the street.

Nice store with helpful staff. There is also a repair desk.

Friendly staff all unfortunate less service from mobile phones and no repairs

Nice big store with very helpful and customer-friendly staff.

Good service, good products, only some staff have to show more respect to the customer.

Wanted to buy a black iphone 11 last Friday for a birthday tomorrow (Wednesday), but it was out of stock. The seller named Tommie told them they will certainly arrive on Monday and I will reserve one for sale under the same conditions, given our contact details and he would call on Monday if it is back in stock. It is Tuesday and has not heard anything. I went to the store myself .... I tell them no, he is sold out again and suddenly more expensive. Weird story and absolutely not customer friendly. Now no iphone in black for the birthday.

-long waiting time in the store.
waited for nothing
-been fooled
-not helped professionally

KPN is not starting!

For me the greatest KPN service case that there are nice people with a heart in the right place ...... very customer friendly

Despite the queue outside because of corona, once I was inside neat and well helped.

friendly but no professional knowledge I drove there for nothing

Directly and quickly helped and with a new one
Phone out the door

Always takes a long time before you are helped if there are 100 people or only 2 just takes a long time

Kpn did not help me at all and threw things away that was not possible

Yes kpn is just worthless the people who work there are very nice

Don't want to sell anything, just say they'll close in fifteen minutes, I'll go to Vodafone if I have to