Wanted to buy a black iphone 11 last Friday for a ...

Wanted to buy a black iphone 11 last Friday for a birthday tomorrow (Wednesday), but it was out of stock. The seller named Tommie told them they will certainly arrive on Monday and I will reserve one for sale under the same conditions, given our contact details and he would call on Monday if it is back in stock. It is Tuesday and has not heard anything. I went to the store myself .... I tell them no, he is sold out again and suddenly more expensive. Weird story and absolutely not customer friendly. Now no iphone in black for the birthday.

-long waiting time in the store.
waited for nothing
-been fooled
-not helped professionally

KPN is not starting!