Koodos Review

The guys working here when I bought my new phone were fantastic! I would definitely recommend them again. They listened to my needs and set me up with quite the deal. Very happy!

Thanks a lots for ur Great service. And the guys were fabulous, fast,smart and polite

They have good customer service and affordable price.

Not for me. They couldn't even prep a SIM card for me.

My encounter at this kiosk was a disaster. It took an hour and a half. During which I was bombarded with invasive question, and treated with severe suspicion. I had to inform employees about their own customer policies. Despite bringing two valid pieces of identification, I was denied an account. Lastly, the manager denied me any information to complain about my experience. My experience at the Telus/Koodo experience on Robson street was completely different. I was treated very well. Tejas, a customer representative treated me with upmost respect and humility. I provided him with the same ID, and he was able to create an account in 20 minutes.

Below I describe the specifics of my experience.

My encounter at this kiosk was very humiliating. The customer representative didn t know Koodo/Telus policy in regard to migrating phone numbers. Instead of calling Telus to get clarity I was told to go to the Telus store and make arrangements with them. At the Telus store I was told to return to the Koodo kiosk and let them know that they are able to migrate the number.
I returned to the kiosk and told the representative that they are able to migrate the phone. They became very hostile. Next, I needed to open an account. I provided a valid Nova Scotia government ID and my credit card. I was previously told that would be sufficient to open an account. Suddenly, I was told they need to run an enhanced credit check since my ID was from Nova Scotia. My credit is better than good that didn t bother me. For this enhanced credit check they put me on speaker phone with a Telus representative. I was grilled with personal questions, like my birthdate and credit card limit, over the speaker phone for everyone in this busy mall to hear. The questions were very random. At the end, I ask the Telus representative to please provide her work ID because I want to complain about my customer experience. She was unwilling to provide me with her work ID and wouldn t allow me to speak to her superior. For the next 45 minutes I m waiting while the customer representative speaks on the phone. At the end, I m told my credit check failed. This confuses me because my government ID is valid, and my credit score is good. I am told to bring my SIN number and driver s licence. Telus/Koodo can t seriously expect every customer to have a driver s licence. I speak to Brandon, the manager, and tell him about my experience. I tell that I would like to file a complaint with a superior. He tells me that is not possible. The next day I go to the Telus/Koodo store on Robson street with the same pieces of ID. A friendly gentleman named Tejas helps me. 20 minutes later my number is migrated, and I have an account. Not only was he very friendly but there was no need for an enhanced credit check . I m puzzled what accounts for the difference in treatment. I recommend that you visit the Telus/Koodo Robson location, for a hassle free experience, instead of the Pacific Centre Koodo kiosk fiasco.

sold me a garbage phone, told me to call their warranty number, warranty person couldn't hear me because the phone sucks so she hung up. Their so called cancelation team was to busy to answer after that. That's cool, koodo will never see a dime from me again.

Good Service Very friendly People Shout out to Anita the lady who help me through out the process and and Very smart lady

pleeeeeease watch out for koodo they do not have customer service numbers anymore they you can reach so if you can't trouble shoot you will be stuck this is not the koodo mobile of the good old days you are just a number to them they actually couldn't get a human customer to call you it is all auto so if there is a glitch you are done

Great service, cheap plans but not a big stock of cell phones in the store!

Took my phone which stopped working here to get fixed. When the phone came back i sent my mother to pick it up. They would not give it to her even though i called them to authorize it while i was stuck in Intensive care. When i finally got out and went to collect the phone i asked how to pay. I was told i did not need to pay so assumed it would show up on my bill. 10 minutes after i left they called to say i needed to come back and pay. I was already driving home with my 2 week old who has just undergone open heart surgery. My wife then called to try and pay but they wont accept payment over the phone. They are now threatening to mark my phone as stolen. I live 3 hours drive from this shop and they are trying to force us to return to pay. Brendon the Manager has said he wont find another solution for us to pay. Not happy.

Terrible customer service. I tried several times to update my email address on my account, but the automated feature doesn't allow for the customer to do this and assistance from a customer service rep is required. Spoke with a customer service rep today and he was extremely rude throughout the call. Seriously considering cancelling my two lines with Koodo.

These guys lack transparency when operating. The make changes to your account without telling you. I do not know what kind of incentives these people are receiving, but I have gone here twice and each time I have different charges appearing on my bill which I did not agree on and discover them only after calling into koodo for having unusually high phone bills.

Great service, took their time explaining options and getting me sighed up.

They didn't set up for me the Kodoo online account, I had to go home and the link they provided me didn't work. If they would have tried to do in on site, at least we could have figured out and solve the issue there. Result: 2 days with no phone.

Absolutely horrible customer service! Rude, obnoxious and she gave me false information. Stay away from this shop and even better do yourself a favour and stay away from Koodo all together. They trap you in and then you have to submit a CRTC complaint to get yourself out of it, otherwise they do nothing.

Extremely disappointed about the service ! Please be careful if you ever think about using their service ! They played word games on my payment plan ! End up paying more than any other service provider !

Koodo is great and I love the plan I have with them. However the info I got from this kiosk was not helpful. I was looking to upgrade my phone and wanted to know what tab I could get while keeping my plan. I was told I couldn't get that tab and would have to pay for the full price phone. Later I went online and was able to get the large tab using the self serve option.

Not good... cell phone keeps cutting out switched plans

Been with Koodo 9 years. Brendan very helpful and knowledge of helping me.

Kiosk in the middle of Pacific Centre. Friendly staff and good service every time I've been there, and I've left and come back to Koodo without issues.