Knoxville utilities board Review

The KUB website is terribly designed. My wife went to pay our bill last month and it apparently never went through. This month we have 300 bucks to pay, she paid again and recieved no confirmation that it was paid and the balance remained at 300. She waited a day and tried a third time. The next day she was done charged.
KUB clearly sees that she was charged twice and is making us have our bank send them confirmation that if they charge us twice it will go through before considering a refund for an obvious flaw in thier website design.
Definitely a racket that we don't have any choice but to use.

I've never had a problem with this company until my bill started cash only. That means every month I have to go to the bank withdraw the money then go to the company and pay them. Im on disability. Its hard for me to get out sometimes

Terrible customer service. We are brand new customers and we have a years worth of the previous owners bills, so we were expecting that type of average. Well, our bill is almost double and most of it is waste water. We spoke to a nice gentleman who assured us its happening when our irrigation system runs. You can see the spike twice a week and they gave us the option of installing a second meter for a little over $400 plus the cost to pay a plumber to install it. Well, that gentleman called us and they are out of stock and he doesn't know when they'll get more. Everyone has been pleasant except the customer service rep that called. All we were asking for was a bit of an adjustment until we can get that second meter to prove it's the irrigation system, but they refuse. They can't use the previous owners average even though we are the same number of people except we have a 6 year old who I can assure you isn't using much water. This is really frustrating as a new customer and resident of Knoxville. The rep basically told us to shut the irrigation system off or that we must have a leak somewhere. I don't know how they can claim a leak when they can see the spike in water usage twice a week. I don't mind paying for the water, because obviously we're using it, but paying a huge waste water charge when the water is going right back into the ground isn't fair at all. Apparently they won't help at all until we've been here for 6 months. All of this on top of the huge deposit we don't get back for 18 months. I can see why they're rating on google is so low.

Nice people, but didn't seem like they wanted to help at all.You ask 1 person 1 thing they tell you something different then the last person you talked to. Wish I had another option for serves or even just better customer service.

Despite having a complete monopoly in Knoxville, KUB provides outstanding service to over 150k+ customers. Every technician, project manager and inspector that I interacted with during last decade was extremely knowledgeable, helpful A
and professional.
While KUB may have mostly negative reviews, remember that only upset people tend to leave reviews. Considering how many people are getting power/gas/water from KUB and never have any issues of any kind, their true rating is definitely a solid 4.9+!

Was unwilling to work with past due balance. You d think during this time they would help but nope they are quick to want to turn off services. Smh!

Moved back in October, called to transfer natural gas before moving and found out the home I was moving in to was not run for natural gas. Told them to cancel it then. November receive a bill for a full month including several weeks passed when I cancelled and moved. Called and they "cannot find" a record of my call to cancel, explain the conversation I had with their rep in October. They apologize and assure me its switched in to the land lords name and the account is closed out. Now 4 months later receive a bill for a cancellation fee and the same bill for the time back in October/Nov. Call them again, more phone look up, cant find it. "You are stuck paying the bill." Glad the new place no longer requires their service. However, customer service rep "Ashley", very nice and professional. Company still trash.

Its irritating that you want me to pay even more so you can run internet everywhere when i can't even get you to run sewer to my house even though its already 50 yards or less from my house i pay a small fortune every year to have my septic tank pumped multiple times a year when kub sewer is right up the road but they refuse to run it any further maybe you should work on making your customers happy with the services you already provide before you try to add more services for people to complain about i need sewer sevices at my house more then i need another internet company we have plenty of those services here already kub you need to work on the services you already provided not expect customers to pay for a new service when the one's you already have are not working for so many people

KUB charges an arm and a leg for their service, but can't even manage to keep basic power going even during a moderate thunderstorm. Further, their website doesn't allow you to submit a complaint. Their customer service is horrendous. I wish I had the option of a more professional competitor.

Our home has power outages at least once or twice a week. Prices are high for pathetic service