Josh Smith

Review of Knoxville utilities board

The KUB website is terribly designed. My wife went...

The KUB website is terribly designed. My wife went to pay our bill last month and it apparently never went through. This month we have 300 bucks to pay, she paid again and recieved no confirmation that it was paid and the balance remained at 300. She waited a day and tried a third time. The next day she was done charged.
KUB clearly sees that she was charged twice and is making us have our bank send them confirmation that if they charge us twice it will go through before considering a refund for an obvious flaw in thier website design.
Definitely a racket that we don't have any choice but to use.