J S

Review of Knoxville utilities board

Moved back in October, called to transfer natural ...

Moved back in October, called to transfer natural gas before moving and found out the home I was moving in to was not run for natural gas. Told them to cancel it then. November receive a bill for a full month including several weeks passed when I cancelled and moved. Called and they "cannot find" a record of my call to cancel, explain the conversation I had with their rep in October. They apologize and assure me its switched in to the land lords name and the account is closed out. Now 4 months later receive a bill for a cancellation fee and the same bill for the time back in October/Nov. Call them again, more phone look up, cant find it. "You are stuck paying the bill." Glad the new place no longer requires their service. However, customer service rep "Ashley", very nice and professional. Company still trash.