Melissa Warning

Review of Knoxville utilities board

Terrible customer service. We are brand new custom...

Terrible customer service. We are brand new customers and we have a years worth of the previous owners bills, so we were expecting that type of average. Well, our bill is almost double and most of it is waste water. We spoke to a nice gentleman who assured us its happening when our irrigation system runs. You can see the spike twice a week and they gave us the option of installing a second meter for a little over $400 plus the cost to pay a plumber to install it. Well, that gentleman called us and they are out of stock and he doesn't know when they'll get more. Everyone has been pleasant except the customer service rep that called. All we were asking for was a bit of an adjustment until we can get that second meter to prove it's the irrigation system, but they refuse. They can't use the previous owners average even though we are the same number of people except we have a 6 year old who I can assure you isn't using much water. This is really frustrating as a new customer and resident of Knoxville. The rep basically told us to shut the irrigation system off or that we must have a leak somewhere. I don't know how they can claim a leak when they can see the spike in water usage twice a week. I don't mind paying for the water, because obviously we're using it, but paying a huge waste water charge when the water is going right back into the ground isn't fair at all. Apparently they won't help at all until we've been here for 6 months. All of this on top of the huge deposit we don't get back for 18 months. I can see why they're rating on google is so low.