As a Type 1 diabetic with foot issues, it's very difficult to find shoes that are comfortable and don't cause any issues. Went in and was greeted by a very friendly associate who took the time needed to find something for my issues. I purchased two pairs of shoes and my feet have never been better. Excellent customer service and products. The shoes aren't cheap but losing your feet are worth it.
Amazing store for large selection of boots and shoe's. Atmosphere from staff a little uncomfortable feeling most times. Very knowledgeable staff however.
Looking for work boots? Great store.... quality customer service and products that last!
Lets be clear, the only reason this review receives a 2 start rating (and not lower) is because Knapp is on a short list of retailers which can order from the full Red Wing Boot catalog. If you want to avoid a rant, please scroll to the bottom for a summary.
I learned of Knapp's affiliation with Red Wing through Red Wings store finder online. I called ahead and asked if they were able to special order Red Wing boots, much to my delight they were. I already own a pair of Beckman Round Boots (9033) but was interested in ordering in the 6" Chelseas (2928). Because the lace less nature of the Chelsea I wanted to be sure I was ordering the correct size. While the employee was nice, her knowledge on boots was limited and her knowledge on cleaning and maintenance was even worse.
After continued prying, I convince her I needed to try on a comparable slip on boot to double check my size, the attendant made several trips to the back to speak to the manager (I m assuming) regarding question I would think were simple for a shoes store employee; can you order the style of boot I need? What if the size I order is too large? What is the process of cleaning and preserving the boots? Which products do you recommend to clean them? All these questions, required her to go back to the stock room to confirm her answers. In the end I placed my order, and paid upon ordering, I could not pay at time of pickup.
I received a phone call to notify me that my boots came in and were ready for pick-up. Because I live in Waterloo I could not pick them up right away. I asked the employee if he could order two additional items for me, the Red Wing Leather protector (97108) and the leather cleaner (97107). The employee told me they have the leather protector in stock (which turned out to be false) and can order in the cleaner, I advised that I would pay for the additional items when I was to pick-up my boots.
I arrived to pick-up my boots and was surprised to find that neither the cleaner nor the protector were ordered but instead boot oil (Red wing Boot Oil 97103) was waiting for me (which was an in stock item). I asked about why the items were not ordered and the employee replied with that s all we keep in stock and we don t order accessories/cleaners . While disheartened, I decide to bite my tong and find a website to order from instead. Before leaving I decided to ask about my Beckman Boots which have had a lot of salt buildup and how to best clean them. Again, the employee did not know the answer but this time the manger (or possibly owner) Cory was on the store floor. The employee asked Cory while holding my boot about the best option to restore them, the only thing Cory did was look at the boots from nearly 6 meters away (I m not joking) and said water and soap and walked away. This one sentence solidified my thought about writing this review. Even I, who is a complete novice at boot maintenance knows that cleaning a leather booth with soap will dry out the material and remove any natural oils from the boot. After that I knew that there was no use staying longer.
Summary
Read-up and be knowledgeable going into your purchase, because you ll find no help or advice in regards to the products being sold at Knapps by its own employees. I had higher hopes for a locally owned business.
Pros: Can make special orders from Red Wing
Cons: Uneducated staff, terrible customer service, vague store polices, Poor selection of boot care products
Some karen tried to educate me on the law rather than accomadate my medical health condition. Disappointed in the lack of training and uninformed management. It's always amusing to see a permanent "help wanted" sign.
Great place to go for work boots. Superior service!
Expensive but without a doubt, the best selection of footwear in Listowel; also, they were able to add a metatarsal bar to my insoles...my feet haven't been this happy in years. If you're looking for somewhere to buy a quality pair of work boots this is where you want to go.
Purchased Royer boots online at bootsbootsboots.ca which I believe is run by this store. Lower priced than other online retailers, quick shipping, boots arrived brand new in original box undamaged. Aside from buying directly from Royer, they were the only ones that had my size.
May 16 2020 Knaps have a sign out side of store saying it is open.... omg lol what a joke they keep the door locked a lady comes out to see what you want goes back in store locked the door to look for it a chair is sitting out side to sit on....very unfriendly.
I bought a pair of boots on the promise that I could return if they did not fit my husband. The sales girl made it very clear that it would not be a problem. What she neglected to tell me is that I could only return for store credit or to exchange. I am very disappointed in this and after speaking to two people at the store they were firm that I could not return for refund. I would not recommend this store as I do not find this policy acceptable. I personally make a policy that I will not buy things where I cannot return them. Therefore, I never would have bought these if I had been clearly warned.
Rude and unhelpful staff. Seem to be completely put-out to be of any assistance.
They have a very large variety of footwear styles and brands. On the down side they are very expensive compared to many other stores. Hence the three star rating. Good customer service though so that makes up for the high prices a little.
Lots of stuff ,staff all over you second you hit the door!
I placed an order on their website bootsbootsboots.ca and they dropped off my order at Canada post a few hours later. Most places take a day or 2 to process orders. Thanks for the lightning fast service!
Best place to get shoes and work boots. Were a great help to find the right shoes.
Our number one shoe store
Great service from their website bootsbootsboots.ca. Exactly what I ordered. Which I couldn't find anywhere else. Also prompt delivery
I was in Knapps shoe store a week ago and did purchase a pair of winter boots. Boots are great lightweight and comfortable for walking. However the sales staff is of no help at all. On us the second we walked in the door and then 3 sales people stood by watching us.
My daughter searched for sizes and styles and helped me get my orthotics in the boots to try while being watched by the sales people. I thanked my daughter for her assistance, paid for the boots and left shocked at how poor the customer service was. My daughter is a Certified Pedorthist and is always interested in finding shoe stores she can send clients to find good quality shoes and helpful staff. Unfortunately this won't be one of those stores.
We were expecting to get sized but in this crazy covid season they are not able to do it.
First off, this is one of the only places with Redwings boots in-stock. Very hard to find short of going to the USA. Secondly, the staff member I dealt with was very knowledgeable, helpful, polite and patient. Any questions I had were answered with detailed and useful information. The store on its own is worth seeing. Thanks very much for the great new boots!
bought shoes and wore them around the house like we were instructed and found that they were not comfortable, so we went to return them and they refused to take them even for store credit because they were too "worn" as she proceed to tell me that she recommends wearing them for 30 days. why? so you can guarantee they we cant return them? we just did as we were instructed by the first sales person when we dealt with when we were there!
knappshoes.ca
