Julie DAvenport

Review of Knapp Shoes

I bought a pair of boots on the promise that I cou...

I bought a pair of boots on the promise that I could return if they did not fit my husband. The sales girl made it very clear that it would not be a problem. What she neglected to tell me is that I could only return for store credit or to exchange. I am very disappointed in this and after speaking to two people at the store they were firm that I could not return for refund. I would not recommend this store as I do not find this policy acceptable. I personally make a policy that I will not buy things where I cannot return them. Therefore, I never would have bought these if I had been clearly warned.