Kia Motors Belgium Review

Warning !!!! Before buying sellers offer benefits and services but nothing after
(Store) Staff anything but welcoming and smiling (they clearly don't want to be there).

Very unpleasant welcome, meeting at 8 am and car not ready at 1 pm when it was a repair of 15 min, no permanence on the noon time to recover the vehicle, extremely disappointed!

I am a new customer at Bullman and contrary to what we can read as an opinion, I was delighted with my passage to this concession. Staff listening.

Apart from a little long wait for information. Once the person is available it's perfect

I am pleased with the behavior of KIA staff. They did the best for us! Well done. Mars

After-sales service: parking is so narrow that you have to be an informed driver to park there. Staff anything but welcoming and smiling (they clearly don't want to be there). Dirty waiting room that does not represent the brand. Extremely noisy beverage machines while office staff are working next door and / or down. Long waiting time (2h to change 4 tires) despite making an appointment and bad part ordered (for the 3rd time) ... In short, there is a job to improve all that (it was not like that few years ago) !

KIA has some really nice cars, great price - quality ratio. Kia would deserve 4 stars at least.

The staff however deserves 1 star: bored employees, unhelpful, dismissive. I'd choose another KIA store.

Unsuccessful contact attempts ... No response to messages sent to various dealerships. Precise question remained unanswered. No confidence in this brand! 1 star because it is the minimum and impossible to give less!

Driven the Kia Pro-Cee'd (2012) for 8 years. Very satisfied with the family expansion, I decided to buy another Kia car. Where I ordered the new KIA came 2 months !! after the expiry of the delivery period, come up with an explanation that the car was no longer produced. However, I ordered a stock car from the same garage. However, I got 1.5 months !! after the expiry of the 3 weeks delivery period, no more answer, so I started to ring the bell myself and never got another answer until I had called KIA BELGIUM. They made me feel good and thought they would be helped. In the end they pulled the same cart than the garage where I was left in the cold several times. Now I drive another car and will never choose a KIA again. It is a pity that KIA MOTORS BELGIUM does not attach importance to further helping and supporting existing customers who nevertheless want to stay with KIA.

Problems with the radio in kia they do not know what to do. No guarantee so 7 years ??
A new radio costs a lot of money, and many people have problems with the
Radio.

What can I say, I went in to make an enquiry about prices and ended up buying a new car...

Very bad appreciation of this garage. To have an appointment for an interview, you have to be patient, he picks up when they want to.
Then after making an appointment for an interview and dropping off my car at 8 a.m., they had to contact me during the day to tell me when it would be ready, it was not done and in the evening, I was still without a car.
Either several days of immobilization for a small maintenance of 30,000km,
It is unacceptable

Quality service. Staff attentive and friendly. Delighted with my visit for my interview.

some thieves waited for assistance from kia for 7 hours

I live 10 years in Kiev - Ukraine and have recently decided to buy a car
For a month I have a Kia Rio gekaauft. I am very satisfied but I do not know enough Russian or Ukrainian to understand the instruction book. Would I be able to send a German or French or Flemish or English book for a Kia Rio mid?
Thanks in advance

My address
Wouters lucie - Uritskogostreet 37 A - Apt 217 - 03035 KIEV - UKRAINE

Regarding the car, to date not much to say but regarding the dealerships (particularly Steven for my part) it is a disaster the service is deplorable and if we dare to say something, we are clearly notified to no longer come to them !!

Here are the derivatives of an almost monopoly and especially of a brand that does not govern the complaint filed against the concessions !!!

Very disappointed

store not at all welcoming, excessive maintenance price, the double that has on the market, calculating the original part and the workforce 130 euros difference

Very well received, perfectly aware of the state of the vehicle and the progress of the work in progress and what is necessary. Perfect transparency and correction of employees in the maintenance department.

Dismissive staff. We were looking for a brand new car but the staff just werent interested.

Kia is a very good brand. As for the service, it depends on the staff and it has changed a lot in recent times.

Average, before selling they are at the top and after the sale their attitude is no longer the same.
I have a kia Picanto gt Line, super practical but still consumes a lot

They have done me a proud service! Thank you very much !

I bought my car from them. Each time I interviewed them. On site they are very nice and attentive but on the phone to be able to have them, for an appointment or for a problem, it's a pain. You hardly have them online !!

I'm waiting to solve a problem that happened to my car

great simply price home availability and stick if you have to change your vehicle go without restraint.

Excellent welcome, Perfect maintenance service, Thank you all

According to previous reviews, you have to believe that all the staff are as described but not.

For my part, no problem, personal listening and very professional.

I recommend.

Person at your disposal for the purchase of a vehicle

Quality wise:
The quality of the services can be improved. Every time I go with my car for them to fix it they always forget to put back a screw, a cap, a hose. Last time they forgot to put back a hose for the turbine and it was sucking air directly from outside (not from air filter) and it was making a strange noise. When I went to ask them to balance the wheels, they broke 2 wheel bolts, which they changed in warranty, but the new nuts they installed are different than the rest of the nuts.

Price wise:
They try to rip you off with each and every visit. They have an employee which is in charge of pricing. He always gives smaller prices when you ask for a quote and almost always I ended up paying a lot more than what he said. And they refuse to accept the first quote giving the reason "the computer had malfunctioned". Unfortunately, there is only this guy in charge of prices and all other dealers from Belgium call him for a price quote.

I wanted to change a cracked stop light. He said it's 160 euros. I went next day to order and he said the price changed, now is 375 euros.

I wanted to do the service (oil, filters, etc.) I asked how much, everything included. He said 170 euros. After the service, the bill was 450 euros (for the basic service, nothing else changed).

Lounge accessible by public transport.
Friendly and welcoming staff.
The different cars are well presented and everything is detailed in the brochures.

Kia's dealership and customer service make a complete mockery of customers, 7-year warranty and sheer deception. clutch and flywheel to change to 60 000 km, on kia sportage ultimate, the dealership returns you to kia france and conversely kia france at the dealership, no support. no gesture.