Excellent staff an Service at both divisions at the Charlie Norwood Medical Center to include the facility on Washington Road, However the new facility is sterile and unwelcoming
It s difficult to engage staff or feel welcome
The family unit practiced over the years is absent
Otherwise it s great to have choices
I would advocate for some Saturday banking
I locked myself out of my account, but I called this credit union and was helped by a lovely lady named, Candice. She was very thorough AND patient with me. She also told me how I could physically get access to my account because of other credit union branches that have partnerships with the VAH (I'm a college student away from home). I love great customer service, and that's exactly what I got, and I what I expect them to always give.
Dinah has been helping me for about 25 yrs! Always available! Always listens and explains everything to me. She is one of the main reasons I continue to bank here! All of the family at the VA credit union has been tremendously helpful and patient with my family and myself! Thank you for your service! God Bless!
The system won't let me sign into my account but I have before
Why on earth would y all put the ATM machine in the same line where everyone is being helped; instead of having it in a different area? It really don t make sense. Who chose to put this ATM here? May I have a quick conversation with him or her? Please
I had several issues to address with the credit union and was delightfully pleased to get in touch with Marie. She displayed superior customer service to me and resolved all of concerns. I told her she gets a 10+. Thanks Marie
The entire credit union family is awesome. I have been banking with them for 32 years and have never been anything but pleased. Dinah has been with me for all of my banking needs. The entire "family" listens. (Thank you Jonathan)
First time at this location. I had to ask for help. Lady was nice. The police officer attitude reflected he was unhappy that he had a job. Some public servant.
A wonderful credit union! I have interacted with one or more of the staff at Augusta VAH Federal Credit. They are very professional and go above and beyond for their customers. I love this credit union!!!!
I have been a member of the VHA Credit Union for almost 30 years and I have had only positive interactions. The staff is great, very knowledgeable and the best in the business.
I really liked SRP. I looked at them different from others but today that change. During this Epidemic Crisis as of now when people hours are being cut short you currently still have to pay your overdraft fees. They re not even doing at least a 2 week fee waiver
