I broke two vials of a drug by accident so I had to buy the drug replacement myself. Keyes would charge me $755. CVS charged me $39. While neither are 'nice' and typically rude, I have chosen to go back to CVS simply because of price and put up with people who are not nice also. They would get one star but delivery has been excellent. A guy named Mike at Keys called me yesterday left a voice mail to call back. When I called back today, no one knew what I was talking about and of course Mike was not there. When will businesses get their act together. Customers like a business run as a business.
I can't say enough about the wonderful customer service at Keyes. Our son's prescription is not covered by our insurance and a very sweet pharmacist at our local CVS recommended we check with Keyes to see if it's less expensive. Sure enough, it's $30 less and they mail it to our house! Every time I have called they are a pleasure to deal with. I would recommend them to anyone.
I prefer using local and/or family-owned businesses like Keyes in Auburndale. The quality of service is generally very good - with a few minor annoyances. The pharmacists are friendly and helpful, occasionally seeming a bit-stressed. With a few improvements I'd give Keyes 5 stars.
Unfortunately, it's beginning to lose its neighborhood pharmacy feel. The employees used to know the customers by name, but not so much anymore.
Best pharmacy - super caring staff, personalized, knowledgeable service, excellent selection of durable medical equipment items (& can always order, if what need isn't in stock), some less expensive but still qualitative brands, and interesting vitamin supplement options. After becoming a customer here, you'll never want to settle & use chain pharmacies for your prescription needs. F.Y.I. - because this IS a small, family owned pharmacy, hours are different than large box stores, so check times!
I live close. They are very friendly. Know me and my family.
