I broke two vials of a drug by accident so I had t...

I broke two vials of a drug by accident so I had to buy the drug replacement myself. Keyes would charge me $755. CVS charged me $39. While neither are 'nice' and typically rude, I have chosen to go back to CVS simply because of price and put up with people who are not nice also. They would get one star but delivery has been excellent. A guy named Mike at Keys called me yesterday left a voice mail to call back. When I called back today, no one knew what I was talking about and of course Mike was not there. When will businesses get their act together. Customers like a business run as a business.