Kir Plunket

Review of Kaseman

First review: 1 star. Needless red tape. Was seein...

First review: 1 star. Needless red tape. Was seeing a Presbyterian specialist in Santa Fe for a condition spanning a decade. That specialist left, and there is no replacement in Santa Fe currently. Called Presbyterian ABQ to see if I could get in for my annual follow up with a specialist there, and was told I would need a referral. They checked, and they can see my medical records. I confirmed my insurance doesn't require a referral. They said they needed a referral so the doctor would know what to treat. BUT they can see my medical records, so it should be obvious. (There would literally be notes in their system from a year ago saying to follow up in a year.). So why, in the middle of a pandemic, do I need to go to my primary care for a referral for an ongoing issue!? Makes no sense.

***Follow up. Updated/added stars. I called the patient care team, as suggested, and they were able to resolve the issue. (No referral was needed in my case.) They were fantastic, and I'm satisfied.