JW Marriott Grand Rapids Review

Location is very nice, right across from Amway Plaza and down the street from Founders. The rooms are very clean and the shower head is amazing.

Not worth the money and disappointing for the JW brand.

Breakfast at the restaurant is one of the best options in GR. Staff could perhaps be a bit more attentive, though. Nonetheless a great choice for family get togethers and business meetings.

I stayed on Christmas Eve. I had a wonderful time. I had packed a small Christmas tree and forgotten batteries. Our bartender Chris saved Christmas by getting me batteries so that I could wake up to a light Christmas tree. I will definitely stay again! Chris for sure made our night. He was friendly, funny and helpful.

Hah band was good but super loud. Though, we did sit close.

Great location on the Grand River, and convenient access to downtown activities. Clean, modern amenities & especially great showers! All staff we met we're friendly & helpful.

Great high-end hotel with fantastic service and there are times when you can score a weekend night for a great lower price.

Got lost in the parking garage; it could use better signage or painted arrows in the drive. Otherwise, 5-star experience.

Stayed here two nights for our anniversary. We took advantage of the different package deals they had available which I highly recommend, it's a nice added perk to have the concierge sweets included along with food vouchers and valet parking. The staff was extremely helpful and even retrieved a bag from my car I forgot and brought it up to my room. River view rooms are amazing. The cost is high but you definitely get what you pay for.

I love Marriott's so this isn't a hard review. Classy, friendly staff, good workout room and clean. I enjoyed how you can walk through tunnels to get to more popular places. It was cold when I went so I appreciated it.

The JW is a fantastic hotel! I stayed there the night before and of my wedding and received great service. Ive also attended social events and the space is beautiful.

Pretty neat I was just galavanting around Grand Rapids and stopped in for fun. Definitely fancier than my house up in Sand Lake out in the middle of the sticks.

I love staying at the JW in Grand Rapids! The staff are friendly and go above and beyond to make sure your stay is great. My only complaint is that it is loud. With the open lobby it's hard to get a quiet night's sleep.

I've stayed here several times. Service is outstanding and the property is always in good shape.

Was in town for a wedding and stayed atthe Marriott. The hotel was every bit as gorgeous as one would expect. The amenities were top notch, and the staff was courteous.

Explored the JW while looking at Art Prize, the local art festival, it is a very beautiful place that you must check out. It has some great works of art currently and the staff is also friendly even for those of us just exploring Art Prize

It s really hard to say anything bad about the JW in Grand Rapids. Hands down the best hotel in the area and on the West side of Michigan. Everything about the hotel is top notch! From the smells when you walk in the front door to the craftsmanship and cleanliness of the rooms. The staff is always quick to accommodate requests and ensure you re having the best stay you can.

Great place for a drink or overnight stay. Bar lounge is top notch.

UPDATE: We recently spent the night at the JW for a birthday celebration. The rooms are very nice and the view is outstanding. A word of caution, if you want quiet on a Friday night, get room on the city view side. There is a live band that plays and the sound travels up along the balconies inside all the way to the top. It was OK for us, because we didn't go to bed until after 11, but if you want to get to sleep before then, you may want a room on the other side.

We had in room dining on both Friday night and Saturday morning. While the food was very good, they messed up the orders both times. That said, I contacted customer service and they went over and above to make it right.

616 Sunday brunch is awesome. The food is top notch. I gave 4 stars instead of 5 because I have had better service and they had a hard time keeping up with some of the foods, you could tell which one were the favorites.

Went to the GR JW Marriott for a work banquet and needed a room to pump (I am breastfeeding). Unlike most hotels or banquet halls, the staff at the JW were very accommodating and provided me with a comfortable chair in a private room to pump. I even had an amazing view of the city at the same time and was provided with relaxing music at the spa. I have never received this level of support as a nursing mother-most places tell you that all they have available is the bathroom, and most of the time there isn't even an outlet available! I don't like the idea of making my lunch in a bathroom, so naturally I don't feel comfortable pumping in a public restroom! I could not be more impressed with the level of courtesy and service when I was not even a paying guest at their hotel.

Very nice hotel but bathrooms weren't very clean. There was hair in both the tub and shower

Beautiful space, excellent food, overall a great event.

Amazing rooms and service! Great atmosphere for weekend getaway!

Located in Grand Rapids downtown. Nearby restaurants nearby.

Very nice hotel. The rooms and facility are excellent. Central downtown location.

Beautiful hotel, great restaurant, my only downside is my work hours made it impossible to enjoy their eucalyptus steam room. Guess I'll have to come back!

I had a corner room at the Marriott on the 18th floor. Although somewhat awkwardly designed, the room had a fantastic view. The bathrooms were also very nice, with premium accoutrements. My wife had room service at dinner, which I was told was tasty. Overall, a great stay.

Super nice hotel on the Grand River. Awesome place to stay.

I didn't stay the night in a room here but I did visit for an event that was catered perfectly. Parking was interesting but like any downtown city hotel it was manageable l.

I was here for the New Year's Eve party, and would definitely go again next year! Awesome atmosphere.

Perfect room: quiet, good bed, enough outlets, great shower

Spend the money and get a Concierge Suite. Treat yo self!

Was there for a john Robert powers event (found out it was a scam, luckily didn't pay for it) the place was a mess and people were rude who worked at the hotel. Only people who were kind were the valets

The view of the river in the room was amazing. So was the room. We also had a Christmas party there and the food/service were superb.

Outstanding service, great location, don't get a room by room service door they slam it all night long. Great gym, pool and parking service But overall outstanding!

The food was amazing, the staff was friendly and the rooms are beautiful!

I went to the pokestop out front. I caught the legendary that was there!

Beautiful hotel for a company event. Very hospitable, great service.

Went to view art prize. That's all I know about the place.

We did not stay at the hotel, we were just there during Artprize to see what was on display. This is a neat place, and we may be interested in staying there at some point down the road.

Ate dinner at the bar outside. Service was outstanding and the food was excellent. Truffle fries!!!!

I was not a guest at the hotel. I attended the MMC and only visited the ballroom areas. Very nicely decorated and clean. Bathrooms were impeccably clean.

Rooms were great with smart tvs which made for a good stay.

Very nice rooms and great location to downtown attractions.

I walked though here for Art Prize 8 so I cannot offer a review of any products or services for this business.

Great food, excellent service, and a great view of the river

The room and service we're excellent. The shower did leak from the bottom corner of the door.

I stayed here for the new years Eve ballroom bash. Had a great year, although I think the drinks were watered down.

Great bar to grab a drink even if you're not staying here

The staff were amazing. Everyone greeted us with a smile. The room was very clean and neat. We had a great time and will definitely come back in the future.

My wife and I had a really nice stay at the JW Marriott Grand Rapids. The staff was super helpful and friendly, the room was modern and comfortable. The food at the Six one Six restaurant was great and reasonably priced. Starbucks and convenience shop were really nice to have and they had everything we needed. Had a great stay and we will be staying again!

One of the nicest hotels in Grand Rapids. Ambiance is perfect, staff is so friendly, and overall amenities are lovely.
Sad that they got rid of Six One Six (was one of the best restaurants in GR)... not fond of the new "Margaux".
Definitely a great place to stay for travel, celebration, or a "staycation". Pricey - but to be expected for the chain.

Noisy and crowded unruly crouds left before we ate can't comment on food

Overall friendly staff and nice place. But I had to wait 20 minutes on a drink order