The Switch Review

I came across The Switch Company through one of my dear friend and I personally know them from quite some time now. Their whole team is very professional and detail oriented, before and after Sales also. Highly Recommend them for any Smart Home Solutions:)

This company is very difficult to deal with. They are very slow at completing their work to the point of the customer almost giving up on them. They are also dreadful at after sales service.

Deal is more than wonderful, thank the company for these efforts

I have worked with the switch company for desiging and implementing smart home systems for my clients, their technical and sales consultants are very great and well equipped with knowledge and experience and sure will be able to provide you the best technology within your determined budget

A very Professional Company with innovative technology. Fully satisfied!

Very nice people and products to deal with, no delay in deliveries even in this covid situation, much appreciated!

Very bad staff language not committed on there word very unprofessional dealing very poor quality

Very nice home automation. They are professional and courteous. Recommend

Professional teams , high quality services and products , highly recommended

thank you guys to make our home more comfort and beauty...
extremely recommend, the best service before and after sales

I would advise folks considering The Switch Company to be very cautious when dealing with them. I contracted The Switch Company for my villa's switches and spotlight dimmers and my experience was negative to say the least.

To provide more context, I upgraded my villa and installed new spotlights & transformers. As a next step, I was seeking dimmers to complement the spotlights/transformers already installed. Accordingly, and to ensure I avoid any compatibility/noise issues, I reached out to The Switch Company and provided their management with the specs and details of the spotlights/transformers installed, requesting that they provide me with dimmer options that are compatible with my spotlights. The details were provided to The Switch Company in writing (via email) and their teams were provided access to my villa to ensure they had a full understanding of the system in place. Accordingly, their management provided me with an email confirmation stating that their dimmers were indeed compatible and The Switch Company s management reassured me (in writing) that I would not face any noise issues/problems.

I trusted their management s written and verbal confirmation, made the payment and had the dimmers installed. Post installation, specific areas controlled by the dimmers resulted in noise when the spotlights were switched on. The Switch Company s technical team and their management visited my villa numerous times (which was appreciated) and concluded that there were compatibility issues with my spotlights/transformers (feedback was provided in writing). When I requested that they address the issue, The Switch Company s team stated that we should have consulted them before proceeding with the purchase. When I provided The Switch Company with their management s email whereby they confirmed in writing that their dimmers were indeed compatible with my spotlights/transformers (i.e. I would not face noise or problems), The Switch Company still refused to address the issue at their end. Instead, The Switch Company (shockingly) requested that I change my spotlights/transformers, which were installed from the very beginning... unbelievable.

If you decide to deal with The Switch Company, I would recommend that you structure payment terms so that payments are deferred to post installation so that you avoid being in my position, out of pocket dealing with a horrible outcome.

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Note that the following is in response to The Switch Company s inaccurate statement posted on July 30th 2020:

The Switch Company claims that the issue in the affected area lies with the transformers & spotlights (which are global/high quality brands). However, to entertain their claim we conducted a few tests (through a third party & The Switch Company) in April/May 2019. The following were the details and results, which were also captured and shared with all the stakeholders in writing in May 2019:

1) Area with noise disturbance:
- Action taken: We maintained the same transformers/spotlights and simply exchanged the defective dimmer with a properly functioning dimmer (a dimmer from an area not emitting any noise).
- Result: The noise disturbance reduced/ceased. The only variable that changed was the dimmer.

2) Area without noise disturbance
- Action taken: We maintained the same transformers/spotlights and simply exchanged the properly functioning dimmer with a defective dimmer (a dimmer from an area where we had noise disturbance).
- Result: We started having noise disturbance/buzzing sound. The only variable that changed was the dimmer.

Conclusion: the dimmer was the only variable directly related to the noise.

Yet The Switch Company is blaming others - no surprises there as it s reflective of the customer service mindset I received.
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They are highly experienced system integrator company
They are master in home automation specially when it comes to personal home cinema
I have strongly suggest to all who are looking for professional home automation company for their newly built Villa

Amazing people to work with, product quality is good, execution team is cooperative.

Amazing luxury high quality products and professional services!
I highly recommend this company