JW Marriott Cairo Reviews

Very nice hotel, nice reception and excellent service

A wonderful place where I stayed more than once and the best thing about the hotel is the treatment of its employees. It is not just enough, it deals with a guest that you feel are friends.

Good conclusion to visit Cairo with this beautiful hotel

Amazing hotel very nicely located and most amazing is the staff in hotel they custom tailer my needs specially in the lounge all form Suha, Merna, Amir and everyone always helpful and customize my experience. Worth a try while in Cairo

Very clean, very helpful staff, classy but some furniture needs renovation

A five star hotel in the sense of cleanliness and the splendor of the place and the real comfort, it is wrong that the bathrooms in rooms without showers, and the Internet service is free and very overpriced, I found in my room some people, a boy and two girls have entered by mistake, I do not know how to get the same key to our room ! , But it is a high standard hotel anyway

This hotel used to be one of the best hotels in Egypt but unfortunately it is deteriorating massively. Very mediocre service and very expensive prices not to mention the lousy quality of its food and beverages.

In this hotel everything is correct and there is no place for mistakes there is an imaginary hotel
This 5-star resort features a private man-made beach, a water amusement park, swimming pools, volleyball court, championship golf course, kids club and spa. It is located 10 minutes' drive from Cairo International Airport and Heliopolis district.
The spacious rooms at JW Marriott Hotel Cairo feature private balconies with views of the complex. Each includes a work desk with a comfortable seat.
Marriott Hotel restaurants include a restaurant that serves meat and a sushi bar. In addition, guests can choose from Lebanese, Italian or Asian cuisine. The resort also offers a cigar lounge, cocktail bar and bar displaying sporting events.
The hotel's wellness center features cardiovascular equipment, a sauna and steam rooms. Mandara Spa offers tranquility and tranquility with 30 distinct treatments from a wide variety of private treatment rooms.
Cairo Marriott Hotel provides free round-trip buses to Cairo Festival City Mall, and a free airport pick-up service is provided.

JW Marriott has a very high reputation, but seems that the tourism crisis had its toll on it. Still high quality, but not fully functional, and lively as it should be.

No exit road to the hotel if you come from Heliopolis... You have to take a long road behind the hotel

There is no entertainment, no disco, no night and very expensive

One of oldest Marriott hotels in the world. Good breakfast with golf course view.

Truly surprised by the clean hotel, an amazing breakfast, i could sincerely say, i was spoiled for choice, stuffed my face :-) great staff and room service ... Just as nice ...

One of the most luxurious Egyptian hotels and the most in the possibilities ... Swimming pool ... Gym, sauna,

Friendly and cooperative people. Good location. Food is delicious. Well organized.

Close to the airport .. Clean .. Excellent service .. Suitable for recreation .. Several swimming pools

No masjed is there
Friday prayer was in corner of the Parking with bad smell and lacking ventilation

Our stay was totally dissatisfying, we reserved 2 nights in JW Mariott because we love this hotel and it is our regular place to go inside Cairo and we chose it this time because our son "3 years" is having a medical case and can't be exposed to sun, we went two times & used the indoor pool and i called the reservations from days ago to check if the indoor pool is open as most of the indoor pools are still closed because of corona virus but they told me it is open.

However this time we were surprised that the indoor pool is for 18+, we knew this information by coincednce when we were having a tour with our baby, the reservations didn't tell us this information and even the front desk as well!

I went to the guy in the reception and told him and the surprise is "sorry we can't help you"; no one helped us and even the word "speedy recovery" didn't happen.

I explained to them my son's case "Vitiligo" and that we planned our vacation based on the indoor pool availability.

The way of handling the problem was totally shocking, from the staff to the manager.

I requested to talk to the manager and they left us from 11.30 am to 1.30 pm and I went to the guy in the reception named "Peter" he was carrying his mobile and chatting/texting and didn't even look at me and kept using his mobile for 10 mins "you can check the cameras"! And I told him we will cancel our stay as no one told us this information he said okay!

When the manager came i was also surprised of his way of handling, he didn't say anything except sorry we can't give you an exception, I tried with him even to specify timing during the day so we can use the indoor pool for 3 or 4 hrs or even during Sunday as it is a weekday but nothing happend!

Finally, we know someone who is working in Nile Ritz and he informed us before we go that he will do for us a favor of free parking and late check out.

During the check out they kept us for 1 hr to do the parking issue (EGP 250) and after this long time they gave us parking card and wrote it is free, on the gate the security informed us no you must pay.

We paid and left with sadness because of our whole stay!

Nothing to tell you that this vacation was because of our anniversary (Sunday 27/9/2020) and nothing happend from the hotel as a compliment as we used to have in any hotel in Egypt!

This was unacceptable, totally unprofessional & disrespectful!

Note: we paid for 1 night EGP4900

Luxurious Hotel, nice large reception, cooperative staff. I had a fantastic dinner. Rooms are clean and well furnished.

One of Cairo's best hotels, elegant chic with the special Marriott taste, best steak in town.

During the exit of the car from the garage, the exit route was very crowded due to the collection of parking fees inside the hotel.

It is excellent, but I do not like the subject of the garage of the car thirty pounds even if entered and exited at the same time is de robbed of course

Likely one of the best hotels in Cairo for leisure or business. Its close to the airport - however its not close to anything else.

We had room 4400 a Junior Suite. The water in the shower would go from ideal to cold to extremely hot without warning (and no we didn't flush the toilet or use the hand basin). But something is up with the water for the shower.

The bed is so comfortable. Great workspace too. Sofa excellent. Bathtub with jacuzzi jets. Very clean and tidy decor. Curtains actually shut out the light too. Amazing.

Had access to the Executive Club which is stunning - and the staff there first class. The food didn't vary much from day to day so if you are there for a long stay could be a bit boring - but on the whole was very good quality.

The pool is nice - and The Beach is a purpose built "natural looking" beach with a concrete floor - and from time to time waves in one of the 3 pools. Its a good place to chill out. But can be closed if they have an event (and their event guests take precedent over the hotel guests - so don't expect to be able to use The Beach in Ramadan I guess - even when its in the middle of summer LOL).

If you want to go to the mall (Festival City Mall is the best one nearby) then expect to spend about 15 mins in the car (its only 5 mins coming back - but the ring road means you have to drive way out of your way with the taxi to get there). The hotel does have a free shuttle that goes at 6pm nightly, and returns at 9pm.

The concierge desk also has a sign that they offer a friday complimentary tour of various sights (Friday being the Egyptian Saturday day off we know from Australia/USA/UK etc). Sounded like a good way to see the sights if you are there for work.

And lastly - I would have to say this is the best hotel in Cairo for non smokers. Very few smokers in the lobby and other areas - and you can't smell smoke in your room like other hotels.

A truly amazing place to stay. Will be back.

Cleanliness, location, calmness and level of service

It was perfect and amazing I wouldn't want to change anything about it I hope I slept for 1 day but I couldn't unfortunately but thank you jw Marriott for making my day better than ever

Nice and clean hotel. One of the best in Cairo. Rooms are getting a bit run down though

Very far from every thing in life nut still nice place to relaxe

Really like this hotel. Highly recommend staying here. Awesome executive lounge for food.