Jumer's Casino & Hotel Reviews

Excellent casino and staff !!! .... I have only one complaint: Do not play country music !! Pop music, or even classical, would be better than country !!

It is a nice clean casino. They have a variety of games and the staff is friendly.

You say you want to play some slot machines? Well jumer's is the place to go. You can drop 20 bucks there in 10 minutes or play that twenty bucks for 5 hours.

Great casino to attend, an abundance of slot machines and tables to play as well as wonderful customer service from the staff

Just a place to take your money. Never win in the casino.

The casino was very nice, clean, and we'll staffed. The table top game dealers are all friendly, and we're very helpful in explaining rules to other guests who have never played before. It was a very enjoyable visit.

The breakfast buffet was great. The slots weren't too loose but I had fun!!

We had luck with the slots, a comfortable room and a delicious dinner at the buffet!!

For the price you pay for a room, there could at least be a microwave in the rooms, there is a mini fridge. The only food option is a deli/cafe that's serves basic food, and closes at 8. There is no shuttle so my husband and I had to grub hub for food. There is no drinking allowed at the table games, there is no direct access to the casino, you have to get a stamp on your hand and get back in line to enter casino. The one thing that impressed me, the lovely bathrooms

Hotel was very nice and clean and bed was comfortable. Issue for my husband and I was the $50 per night incidental hold out on our card at check-in. This put a wrench in a lot of our plans as we weren't expecting an extra $100 being tied up for our stay. I understand the need for having something like this but to be charged that much for a two night stay, it really ate at me. Had I of known about this proje to booking I would have at the least been prepared or found another place to stay.

kinda rude to another customer who was using a phone to record the bonus they just got we will never be back after seeing that.

Love the surf and turf buffet. It's a family tradition!

Great casino compared to those on the Iowa side, clean and smoke free.
It would be nice if it was bigger, since it is smoke free the extra time being able to breath you could use the extra energy and cover more ground with more machines.
As far as the other places in Iowa, read below

+++++++IOWA CASINO'S RIGHT ACROSS THE RIVER++++++

Bring in your own oxygen, or at lease stick a filter on your mouth because the second hand smoke will leave you feeling like you had smoked a carton of cigarettes.
And bring fresh clothing to change into once your out of the cloud.
Smoke was so thick you have a hard time locating the gambling machines.
And goggles would be good as well.

It's a very modern casino with pleasant workers, good promotions, easy to get to & plenty of parking(trucks included).

Clean restrooms, many gaming choices, friendly staff.

Games are fun. Payouts are rare. Cocktail waitresses are few and far between. Slot & Floor personnel are much more interested in talking to each other than talking or mingling with the customers. Smoke free facility is a BIG plus.

Nice establishment. They have great food and 18 wheeler parking

The buffet is pretty good and the blackjack dealers where pretty cool.

Slot machines are very tight I didn't see one jackpot for the 3 days I was there.

Very clean nice smoking area but small and unimpressive, I did come out ahead on the slots which was awesome

Friendly staff. Non smoking. Best casino in the area.

Great place in rock island very clean hotel and a great casino

Location outside of rock island is nice.The rooms are great very beautiful. Over all a nice place to stay.

Room are nice and well kept, however I found the pillows on the bed to be very uncomfortable and difficult to sleep on, even causing me a headache after my first night on them

Played at the casino. Looks much bigger from the outside.

my wife and I had a wonderful time. but I suppose like everybody we wish the slots were more productive. but still we had fun.

Best player comps that I have ever seen. clean and smoke free

Fun. We stayed over night for free. They gave us play money. We ate free in their Friday buffet. We had a great way to celebrate my birthday. We will go back again.

Didn't understand why you had to show an ID to get into the casino really sucks I hate Illinois

Very clean and fun. The people that work there are very friendly. I didnt join the club, so I dont know how it works

Great Casino and hotel. I played and dinned there the food was fantastic and the service was very good.

Oh let's see, where do I start.....

Horrible! Never again! I left there shaking and angry.

Let's start with the worst first.

1. Went to check out and the casino was closed so I could not cash in my chips or voucher. So ya, went home with them. They have 4 employees standing there to make sure you can't get into the casino, but not one who can help you get your cash back. No signs, no nothing. Just all of them giving me the ..."Nope sorry, you have to wait until the casino opens. Too bad if you have to catch a flight." They even told me what time it opened. I guess I was suppose to cancel my flight to cash in my chips. I may have left a decent review because I never do this but that just sent me over the edge with this place so I am going to be brutally honest now. Hated it!!! One thing after another within six hours!

2. Had a 6:45am flight but had to wake up at 4:30 to check out at 5am because the shuttle only runs every hour on the hour. They did accommodate picking me up though so they will help you get there to spend money but don't expect same when you leave.

3. Came in from a late flight, 10:30pm. I booked this place knowing the drive was a little bit furthur but they had restaurants and room service. Well when I got there to check in, I asked what restaurants were open. Instead of just saying "sorry you are screwed" she proceeded to tell me about each restaurant one by one and finished with "but they are closed", then why even tell me about them!!!! Arrrgggh! You see I am here one night, Seriously? AND No room service? I am sorry but the girl at the font desk was horrible. I never say this about people but, so bad! She was trying hard to be professional and follow her rude rules, but instead she made the check in frustrating and awkward. I should have called the shuttle myself instead of letting her do it.

4. No free drinks when you play. They say "complimentary water" lol. You have to be kidding me? Have to pay for drinks fine but don't insult me by saying water is complimentary

5. As soon as I walked in the door, I walked toward a woman standing there only to be treated like I was a criminal and doing something wrong. She asked me what I wanted and then pointed me toward registration around the corner.. Come to find out, it's because I had a backpack and no bags are allowered into the casino area. So instead of greeting me nicely, more like I was about to be tackled. Whatever people!

6. The bartenders and waitresses asked me if I wanted "all my change back". Yes! I will tip but don't expect all the change. Waitress even asked me if I wanted my change back when I gave her a tip first because I was "playing" and didn't want to stiff her before she walked away.

Just awkward and uncorfortable all around. The employees don't even seem like they can be tipped with a chip if you don't have cash. It's so awkward!!!!!

It feels like even the employees are embarrassed about the rules at this place but some are fully proud to stand and give you the worst customer service ever. They do it nicely though. Gotta give em' that.

Bottom line, if you decide to stay here for the casino, don't bother. It's stuffy, too many rules, and if you don't cash in before you go to bed, don't expect to get your money if you have to check out early. Really wish someone would have told me that.

My shuttle drivers were very sweet guys and Anne in security who books the shuttle ahead of time is a Rock Star.

I will never go back. Stay at the Holiday Inn and save yourself the aggravation of this place. I was only there six hours and am this angry? I know there is more but that should be enough. I travel a ton and never leave a place feeling like this.

Great hotel stay, very relaxing and had fun as well!

The Friday night buffet is amazing. I've never had such flavorful mashed potatoes even at a sit down restaurant.

We have stayed a few times and the rooms are always clean. Low limits on table games but not many open early in the day. Restaurants are good food is decent. It doesn't get too busy even on Friday and Saturday nights. Which explains why half the tables are closed even on Friday and Saturday nights... If you sign up for a players card there are a ton of promos and giveaways. Free buffets and rooms!

Only there 2 1/2 hours. Down too much money in that length of time. Went to the buffet. Not impressed at all. I remember going to casino's, having fun, playing on their money for several hours and having a nice buffet. Very seldom walked out a winner, but had fun. Not so at Jumers.

The food is amazing for what was out. Not alot to choose from for being 1 pm but over all it was good

Nothing like Vegas, overpriced hotel, food, very very tight slots
$184 for 1 night stay in Vegas I can stay for 3 or 4 nights for that price $21.99 for dinner is a joke for what you can chose from most buffets in Vegas will blow you away with tons of choices and great tastes and the average meal cost is $15. Stayed at one place in Vegas and buffet $27 was some of the best food i ever had. The slots are horrible here several machines playing max bets and go into a bonus round and I win $1 and another max bet was $5 on another machine won 20 free spins several times and never won a penny, wife and I spent over $500 in one evening and didnt see a win much more that $1 is pathetic not expected to win big but at least once a while a $10 or $20 win is nice and after talking with other players all experiencing the same no wins and bonuses not paying we turned in for the night of our basic room with a doorless shower worst $200 i ever spent for 1 night stay for that price dinner should of been free. You have been warned the other casinos in this area are not much better maybe a little looser slots. But hotel and food and prices are just not that great in this area.

Very nice place clean restrooms and you can actually win some money

They need to loosen the machines up,and the buffet has gone down hill bad

I went to play craps. Had a great time. Won money. The dealers were very professional and knowledgeable.

This place have a very good customer service I will definitely be back.

I love this casino & hotel. It is great that it is non smoking. Very nice hotel rooms, a nice casino bar. The grab and go cafe service is lacking but overall highly recommended.

Fun, clean, nice Casino. Great variety of machines!

Lost 100 dollars in about 20 minutes, not one bonus anywhere, kinds bummed

Usually dreamers is pretty good here lately we haven't been able to win nothing I have never ever won a jackpot there you said maximum you can win is to 250 bucks if you win that you might as well leave cuz they will take it back

Clean casino area, clean restrooms, friendly staff and Awesome Buffet!

Several places to dine. Friendly staff. Several different slots in an open atmosphere. Smoking area inside and outside. Handicap accessible. Parking ramp aswell as valet parking.

The buffet was great and the games was fun. Definitely coming back.

Food was good at buffet. Gaming was fun. Many machines to choose from.

They really mean it, non refundable hotel room even if your plane arrival is delayed until the next day.

Saturday night all you can eat snow crab!! It was very good.

Shower was cold unless you were 100% under the water. Bedding was also very thin

Cold slots or it would have been 5 ***** 2 THUMBS UP~

Stopped in for the Players buffet for "surf and turf". Found out at the register that they didn't have crab legs to my disappointment. Figured, well I waited this long might as well eat. Man was that a bad decision! Prime rib was tough, fish that was fried was either cold or soaked in grease, got the catfish, which had next to no meat on it and the fried shrimp were either too crispy and dry or soaked in grease and cold. On top if all that they raised their prices! I've been going here on and off for a couple years but I don't think I'll be going back again.

I have not been there before it was a very nice casino

Love this place. My boyfriend and I come here often and it's by far the best one in the area. Super nice staff, very helpful and the rooms are absolutely amazing. The buffet is wonderful and out ranks the others.

Just like going to Vegas but in Illinois. Very nice hotel & casino.

Visit to Casino only. I like non smoking atmosphere. Was very busy day but not overly crowded. Attentive service when needed. Clean place. Easy parking.

We were passing through town and decided to stop. Of course we didn't have our player's cards with us. The line was really long, so we played but never got credit. Food at the cafe was delicious. Just need more help at the promo desk.