Fantastic experience could not wait to send a review still staying there from check-in to room service to breakfast fantastic experience good spread at the breakfast even for vegetarians Thank you Jumeirah
Very special location, close to the market and complex Zayil, suitable for families but the service is very ordinary, although it is five stars .. For information Mafi swimming pool for children.
Partially often booked. Nice rooms with good views.
Not with the money. Location is good but amenities are so so.
A very classy hotel. We were on the 20th floor and had a unique view of the skyline from our room.
You could even see the skyline from the bathtub through the transparent wall. The drinks in the minibar are free when you visit the room for the first time. Breakfast was more than great. We really liked the atmosphere of the design space.
There was honey, which is made on the top floor thanks to the "domestic bee colony" there.
First of all: I am describing our stay from December 28th to December 29th, 2018.
Check-in: The lobby was small and crowded. There was chaos and you didn't know exactly when it was your turn. Unfortunately, only two of three counters were occupied, which made the waiting time even longer. When it was our turn, we were faced with an insecure lady who did not speak German properly and mumbled. No friendly reception, no "Did you have a pleasant journey", nothing.
Room: We had a Skyline Suite on the 17th floor. The room was nice, but on closer inspection, there were unfortunately some hygienic deficiencies, such as a totally dirty shower head.
The view was great, as was the size of the room. Another big minus point, however, goes to the bed. In my opinion, the mattress was so worn out that it was almost inclined towards the middle. Improvements urgently need to be made here.
Service: The guys at the entrance did their job well. They were kind and attentive. Our breakfast service only spoke broken German, which I personally also consider a NoGo (simple questions were not understood).
After checking out and leaving, we thought we had left our key in the room. So I called the hotel again and after several attempts reached a lady to whom I described the situation. Your sloppy answer: "What should I do for you now?" I then told them to please write down my details and notify me as soon as house keeping was in the room. The recall did not take place.
Service all in all bad.
Breakfast: A wide selection of international dishes is available. The quality of the food (apart from the baked goods) was good.
Conclusion:
I can't say the hotel is bad per se. The rooms are beautiful in themselves and the location right on the Zeil is simply unbeatable.
But I think the hotel is simply designed for a very special customer base (Russians and Arabs) and if you can't count yourself, you are simply wrong here.
In addition, you have to be able to feel comfortable at breakfast surrounded by botox and fur jackets. As a normal, average German couple, you are out of place here.
Nice hotel, conveniently located in the city centre. Wonderful breakfasts.
No charging cable for my smartphone, 40 minutes waiting for my car .. Disappointing
The view is really sky's the limit ... and MyZeil is only one elevator away, it couldn't be better.
Very beautiful and lovely hotel. The room, services and also the staff.
Were only for brunch, but valet parking was free, all very friendly & coke etc. was not charged extra !!!
This is a great and beautiful hotel that deserves to live in, especially under a mall and a commercial market
One of the best if it s not the best at the Frankfurt. Very good service and employees are friendly. Back side of the hotel is connected to the mall. Also, neighborhoods is very nice
Fantastic flair. Beautiful hotel. Magical breakfast. Very pleasant and calm atmosphere in the breakfast area. The rooms with skyline view are very recommendable.
On the following pictures are the photos from the junior suite with skyline view on the tenth floor. A dream in Frankfurt am Main.
Thank you for everything. Best service I have been able to experience so far. I would always come back. #LetsGuide
I spent one night in February 2018 in the hotel. Very good rooms with an appealing panoramic view, and an elegant hotel bar. My companion was also very delighted. Thank you
Best hotel in Frankfurt ! Friendly staff, its managed by Jumeirah management team from Dubai the best for hospitality .
A hotel where the welcome is exceptional. The location of the hotel is very good. The sports club, the swimming pool, the steam room and sauna very good.
Indeed the price of parking per night is high but the porter service makes us forget this detail.
Nice hotel with a good location in Frankfurt. 90% of the staff are always trying very hard. The night staff sometimes have difficulty understanding German. Or is sometimes overwhelmed.
Beautiful hotel. Enchanted, although I think they need more staff in the restaurant
I went to this place, it's good, cool, very beautiful, and it's cheap
An elegant place with an Arab touch ... I want to work in it I live in Frankfurt and I have experience in hotels ...
A hotel that shows five stars as five. Concierge service and room condition were all good. Bathrooms can not be better. There is a direct access to the car work through my chaise building. Since it was raining, I was able to go to the shops in my chaile building and go straight to work. From the moment we left the taxi to the moment we left the hotel, we were able to experience the perfect service.
Great hotel, central location, the usual standard from the United Arab Emirates. Great !!! I'll visit you again soon.
A fantastic hotel, environment and rooms are of a very high standard and the staff are exceptional.
Also had lunch in the restaurant which was very very good.
Looking for a place to stay where you have everything within reach, while experiencing a luxury stay.. than this is the place... located right next to the best shopping center and center of the city..
Criticisms: Why is the complete bedding always changed every other day? The once used shower towel was changed in the evening, although hung to dry hung. The garbage bag in the bathroom (with the contents of a used handkerchief) was exchanged in the evening again. In times when electric cars are becoming sexy, we think it's a superfluous interpretation of luxury - in the truest sense of the word. After all, we are dealing here with a huge hotel with a lot of rooms. Packaged garbage deposited on the aisle and leftovers were not removed several times over a longer period of time. Difficult! The room was nice and the location of the hotel was great. Is it worth the high price? Hmm ...
Best hotel for people who likes shopping. In the middle of the shopping area with Halal food on the menu and a restaurant inside MyZeil mall
Outstanding location, splendid service, delicous food, good accustics, lack of parking spaces has to be expected taking in account georgraphy ;)
Very nice, stylish rooms with a great view. Breakfast was very good, the staff all super friendly. One of my favorite hotels in Frankfurt.
Everything was amazing about about Jumeirah Frankfurt
Super very clean hotel ..
very nice and friendly staff ..
Room 1905 was great. The sunrise, a poem, the reception staff super friendly. Only had a room with fewer windows. My request for a more beautiful view was answered immediately and rooms were exchanged
Hotel corresponds to the rooms and the interior of a 5 star hotel.
The stay was made pleasant even under corona conditions.
Price corresponds to the hotel class.
Unfortunately, parking is only available in the adjacent parking garage where 32 per day is charged.
The staff still needs a little tutoring depending on the circumstances, e.g. with the parking lot we were told 3 different versions of how parking is handled.
First rate! Wonderful hospitality. Great location. Beautiful and well equipped rooms. Superb breakfast.
Super friendly, amazing breakfast selection. One of the best hotels in Germany. The bed has been amazing. Never slept so well as there. So whatever brand it is. I would like to order one. The cushions most of all too.
I have used only the spa and massage services, it was not bad but I think they can make it more Luxary compared to the price we pay for
Excellent hotel with very nice and helpful staff. The rooms (I had suites) are awesome, and the bath in the middle of the bathroom good. Lots of space. Also top location for Frankfurt, right on the Zeil.
Beautiful view but very long waits at the restaurant and breakfast. Also some staff members are super rude and unfriendly.
For the price we paid we expected a little more.
But still it was a successful evening.
Many thanks to the friendly receptionist!
I had to search a bit to find the hotel a bit back. Arrived, I felt equally comfortable in the dignified environment. The wait for my business partner, I distribute myself with a light & delicious salad. All staff are very attentive and always endeavored for the well-being of the guests. I will gladly come again!
Two times and not again
even if you have premium prices .. you are not automatically premium ..
we were in your house on August 31, 2020 to enjoy a cocktail in the bar ..
Unfortunately we were more than disappointed .. both in terms of the cocktails themselves
also the service ..
Nice city hotel in a good location. View from higher floors - breathtaking. The bar was great too.
Excellent location... very clean.. very quiet welcoming staff.. has an access to the shopping mall.. they have a valet parking .. they have a large Gym with trainers (I didn t use it but I ve just visited it)..
They have the bathroom with door but the showering area has a sliding door (and other rooms have a blinder (black out)) next to the bed which is not given a full privacy if you are with other adults..
I was completely satisfied, I can only recommend it definitely worth it. The location of the hotel was also very good, and the views were just amazing. I will book it again next time in Frankfurt
Staff could be friendlier and more attentive. I stood almost 5min before the employee who was busy with others.
Nice for the events. Good food. Friendly personnel
In contrast to other 5 * houses in the city, the staff was not so friendly to us (group of 4). The staff seemed much more tense and annoyed at every little question. We chose a different house on our second visit to FFM
First class luxury hotel with top service and 1A comfort as well as a central location
Noble, modern and tastefully furnished luxury hotel with a central location and very friendly, attentive service. Everything very well maintained and comfortable; nothing is missing. In addition, a great view and extraordinary interior design with a huge glass front to the bathroom (can be closed with a roller blind if necessary); Control of the curtains, lights, room service, etc. easily and conveniently via touch panels. Good breakfast; great quality; Average selection though. The freshly prepared egg dishes (hearty and sweet) and the freshly squeezed juices are highly recommended!
The hotel is perfect from the location! Right on the Zeil and you are right in the city center.
In addition, the staff is extremely friendly, courteous and trained.
Our room was extremely beautiful (panorama suite) with a magical view from the 20th floor with floor exercise windows. The decor of the room as well as the interior was very luxurious.
Everything was very clean and even in Corona times I didn't have a bad feeling sleeping there.
Overall, I recommend this hotel to anyone who is willing to spend a little more, but you will be rewarded for it.
There are no flaws, everything is perfect, it is the excellence of hoteliers.
Price quality and courtesy are king.
Extreme cleanliness, room 22 floor breathtaking view, unique experience.
Highly recommended.
Service(front desk. Manager. guest service) was the worst.
They are not kind and not honest.
Not optimal for meetings. We were guests in March 2018 during a conference. The meeting rooms were on the 3rd floor, toilets however on the 2nd floor. The coffee buffet in front of the room was missing first the milk. In the room were still small fragments of a previously destroyed glass in my place. The lunch in the restaurant was great. All in all, I would have expected more.
Extraordinary value, service, atmosphere, etc. I struggle to think of any way it could have been better. Every aspect of the hotel room was in perfect condition. The staff was personable, professional, timely, and knowledgeable.
Very nice hotel, the rooms are really beautiful. I have seldom slept in such comfortable beds. Breakfast at the hotel is also exquisite and the staff is always friendly and helpful. The view of Frankfurt is incredible.
The Jumeirah Hotel responded to my appeals and graciously reversed charges. We intend to return to the hotel as the ratings have been so positie. I retract my review.
I showed up at the hotel via Frankfurt police escort to the front door after seeing me lost. The door was locked. I rang the buttons on this door and two others, and could not get a response. I went to two other hotels who both called the Jumeirah to tell them I was there and could not find an open door or get a response. After two trips to the hotel I gave up. They then charged me full price as "no=show" and knowing full well that we were there and that the doors were locked, refused to reverse the charge; saying it was my fault for not finding an open door and insisting that I did not ring the doorbell otherwise they would have opened the door. I appealed and they acknowledged that we had made an honest effort to honor our booking. Thank you Jumeirah Staff!
The view is beautiful specially in sky rooms high floors
The best hotel in Frankfurt, well located, spacious rooms and impeccable service
Very cool hotel, gulf gathering, connected to a small mall below
Today we had a great evening in Jumeirah Frankfurt at the kitchen party. A big thank you goes to Christian Otto Gourmet who has brought us to this event ever !!!! The whole hotel has super nice staff and is well maintained and mega modern!
Top address. Comfortable in the center of Frankfurt. Very good kitchen. Very attentive service.
The visit took place as part of "The Long Night of Bars" in Frankfurt. Of the bars visited, this was at the top. It is a pity that it is not on the top floor of the hotel. Because the view of Frankfurt was already missing.
July 2018
The unknown luxury hotel from Dubai.
The Jumeirah Frankfurt is considered the unknown luxury hotel. Chains like Hilton and Best Western are well known to everyone.
At Jumerirah Frankfurt it's different, hardly anyone knows this chain.
One night including breakfast was booked.
The hotel does not have its own underground car park; the collective car park from the shopping center is used. Daily price: 32.00 euros! The hotel offers valet parking.
The underground car park is connected to the hotel, a short walk and you are in the lobby, which is rather narrow and different from what you might know from other hotels. It can get crowded and tight here quickly.
The check-in is very friendly and you are immediately asked if you want something to drink.
We have been upgraded to a suite on the 21st floor. The hotel has a total of 25 floors with rooms, as well as the sky lounge on the 26th floor.
The elevators can only be used with the room cards, so you can really only go to your floor, which I personally very much appreciate.
The rooms themselves are opened with the card and you can see a spacious suite.
The minibar is free for the duration of your stay and can be refilled for 18 euros if necessary.
The bed was a king size with a very good mattress, rarely seen better.
Bathroom had two sinks, a freestanding bathtub and separate shower and toilet.
The fitness studio is not operated directly by the hotel, but in the adjacent shopping center.
The prices in the hotel and in the restaurants are at a high level. A water 0.5 costs e.g. 9.50 euros! Beer Erdinger wheat beer 6.50 euros!
I give the Jumeirah Frankfurt 5 out of 5 stars. Anyone looking for that somewhat different luxury hotel will find it here.
Mahmoud and Muhammed were Great this Hotels customer service is great. many thanks to Muhammad and Mahmoud fantastic hotel
A luxury experience. This is my second time in Frankfurt and the second time in Jumeirah Frankfurt. Very helpful staff especially concierge. Price was reasonable. In my first time almost a year ago there was not a tea kettle, I wrote about it here and this time it was in each room. This what you call it customer service and paying attention to your customers.
Friendly, polite, accommodating. Very nice, clean rooms.
The location is great, the service is great, and the breakfast is beautiful
Very comfortable The swimming pool is perfect.
Located in the heart of Frankfurt, very close to the business centre.
Offers city views.
