JoonBug Productions Reviews

Cancelled event with no notification. Required two calls to even find out it was cancelled. They just removed the online site 2 days prior to the event. I was told there was a guy reaching out to all ticket holders telling us it was cancelled and he must have missed me. How hard is it to send an email to the email on file? Won't be buying tickets from these guys again. Save yourself the trouble and go to another company... Still waiting for my refund

Terrible, bought tickets for a block party for NYE, biggest waste of money. My tickets were not scanned, just glanced at, and the bars did not even check the wristbands we had, they were letting everyone in. Tickets were completely unnecessary.

Got an e-mail at 4pm on the day of the New Years Eve event in Hoboken that our tickets were canceled. I don't understand how you overbook 65 people and don't tell them until 5 hours before the event. Worst customer service representatives. Never been so disgusted and frustrated with a company.

I attended a New Years party in Baltimore put on by this company and was gravely disappointed. The food was not just sparse it was nearly nonexistent. The organization of the on site staff was severely lacking. The New Years countdown was awful, there was no set up and the DJ suddenly says it s almost midnight and counts down 8 seconds. the bartenders were not set up properly and drink lines were really slow.

For all the money I spent on the tickets I had higher expectations. I personally will never attend another joonbug event and don t recommend to others.

To top it all off, the website makes the claim that they care about their customer but the phone just rings busy and the email is invalid.

Joonbug s NYC NYE Party at the AMC Megaplex was a major disappointment. I would not recommend this event as they do not care about the NYE experience.
1. They had no coordinated midnight celebration, they didn t announce that NYE was approaching resulting in a lot of people being unprepared (no time to grab noise makers) or outright missing the ball drop , and they didn t do a count down (fortunately someone in the crowd started a countdown and we were able to hear it from 3)
2. All of the movies they were showing ended after midnight and they didn t pause the movie to permit celebrating NYE, so we missed the end of the movie that we were watching.
3. All movies started before we could get into the party, so either you joined a movie late or waited for the next movie to start (but as we discovered, the next movie played past midnight).
4. They ran out of food at 9:30PM, but food was supposed to be served until 11:30PM.
5. They played some of the movies with all the lights on!!
6. Premium alcohol, but not premium bartenders or drinks. They ONLY made well drinks (rum and coke, 7 and 7, vodka and orange juice) and each trip to get a drink was a 20 minute wait as the bartenders were taking their time. Only cheap beers were available.
7. Music was just ok, I enjoy what was suppose to be played (EDM, Pop, Top 40), but much of what the DJ was playing was old and or outside these genres.
8. Doors opened at 7PM, but it was impossible to get in at that time.
9. Two blockbuster movies were playing on floors we were not allowed on.
10. Coat check was $5 per item and was strictly enforced (jacket + hat + umbrella).
11. Could not have a conversation with others at our table due to a gigantic speaker literally next to our table in the VIP seating area.
12. Elevators were broken, so we needed to take multiple escalators that were not located next to each other requiring traversing the building.
13. Icing on the cake - they turned off the escalators before the party ended resulting in walking down five huge flights of stairs (movie theatre floors are bigger than regular floors)

Spent a large part of the night waiting in lines. First it was delays created by the police (the security implications are understood, but they were not checking every ticket or bag. The crowd was upset and very pushy due to multiple police stop points and several bottlenecks). Then it was delays created by the venue: 30 minute line to get checked in - the people checking us in were not trained (the person assisting us, did not know which wrist band to give us, so we waited while they asked for manager assistance). 20 minute line for buffet style food, 20 minute line for well drinks.
We attended an NYC Times Square party in 2016 and had an amazing experience. But, this years party was completely disappointing, all thanks to Joonbug.
Joonbug exploited our holiday and did not deliver a fun experience (they hide behind policies that state everything is subject to change enabling them to not deliver and then get away with it).
Avoid unless you are ok with lines, well drinks, and incomplete movies.
It is no wonder that they have a strict no refund policy, otherwise I imagine they would go out of business due to horrible service.

Purchased tickets to attend NYC 4th of July 2019 event that was
supposed to take place on the South Street Heliport 6 East Rivers
Piers NY, NY 10004 on Pier 6. I bought 7 tickets for $570.29 on June
20th, 2019. On June 25th, 2019 I get an email stating the event had to
be cancelled "due to circumstances beyond our control, the NYPD has
altered its traffic control plan for the South Street Heliport and no
longer allowing the heliport area of the South St. Seaport to be open to
the public" & " Please be assured, that all orders will be promptly
refunded. If you have any question about the refund, please check
your credit card statement. Your bank controls when the refund will be
posted" Today is now July 9th, 2019 and I haven't received a refund or
response as to when I will be receiving my refund. I have paid
$570.29.

Please don't book thru this company! They are absolutely HORRIBLE! Scam artist to say the least.
I purchased a ticket & was basically told either I lose the ticket or purchase (2) more tickets for the table.

Which is ridiculous when you can just switch my guest & I to (2) person table. So you basically want to me to spend $600 more dollars for a table. Please! And their refund policy sucks and absolutely horrible; hopefully this company is shut down soon.