Purchased tickets to attend NYC 4th of July 2019 e...

Purchased tickets to attend NYC 4th of July 2019 event that was
supposed to take place on the South Street Heliport 6 East Rivers
Piers NY, NY 10004 on Pier 6. I bought 7 tickets for $570.29 on June
20th, 2019. On June 25th, 2019 I get an email stating the event had to
be cancelled "due to circumstances beyond our control, the NYPD has
altered its traffic control plan for the South Street Heliport and no
longer allowing the heliport area of the South St. Seaport to be open to
the public" & " Please be assured, that all orders will be promptly
refunded. If you have any question about the refund, please check
your credit card statement. Your bank controls when the refund will be
posted" Today is now July 9th, 2019 and I haven't received a refund or
response as to when I will be receiving my refund. I have paid
$570.29.